Hard to trouble shoot since Honeywell is open 9-7, I work then. Issue was we needed to turn off our mobile data, this should have been in the guide, also I keep getting dropped internet notifications, I only want temp notifcations
The thermostat does the job. Several times a week the thermostat goes off line. The app does not work well with 3 people using the geofence. I could have bought a cheaper unit for the bells and whistles that I don't use.