easy to use, the app works great and it is a good thermostat
Written by a customer while visiting resideo.com
Customer Rating
1
Pass on this or freeze
on March 23, 2025
Posted by: Anth
from Michigan
This unit might be the worst thermostat I’ve had experience with when it was alive. The “smart” capability is the equivalent of a 3 year old trying to take an Algebra test. The app to support these features never works as intended and lacks critical elements and UI. My unit died within 4 years. Woke up to a feeezing cold house in the middle of winter to a dead thermostat. Multiple neighbors (5 that I know of) have also had theirs die within 3 years. Don’t waste your money.
No, I would not recommend this to a friend.
Written by a customer while visiting resideo.com
Customer Rating
1
Junk
on March 26, 2025
Posted by: Jreichle
Lasted three years, just died. Thermostats used to last a lifetime. This thing is just junk. Do yourself a favor and buy something you can replace easily, not this
Response from resideo.comBy Maria, Tech Support, March 27, 2025
Hi Jreichle, we are sorry to hear about this and apologize for the inconvenience. This model has 5 years of warranty through the installer. We will be happy to provide warranty information. Our support team is available 7 days a week, just visit our Support Center link at the top of the page for ways to get in touch and someone would be happy to help.
Very good thermostat should be rated at 4.5 stars. My only concern is the Run Time information is 3 to 5 days late. I can not see how well it is working today, only last week. The adjustments I make with my iPhone work well. Only wish the Run Time information was up to date.
It will only work at a half degree differential. Meaning, if you set it at 70, then at 70.5 it cuts on and brings the temperature down to 70. It cycles too often and you can not do anything to reduce the amount it cycles. There is a cycle per hour suggestion but it overrides the CPH setting for that half degree temperature different. It will come on and run sometimes for only 20-30 seconds and cut off again. It's way too sensitive and you can not set it to wait for a full degree or two as is my preference. If not for the compressor off delay, which I have set at the maximum of 5 minutes, it would have already ruined my system.
No, I would not recommend this to a friend.
Response from resideo.comBy Joey, Customer care, April 8, 2025
Hi, we appreciate your feedback and would like the opportunity to help. Our Support Center link at the top of the page has all the ways you can get in contact with us to discuss where the issue may be.
We had put off purchasing internet till there was a problem. We now have a wifi source and we regret putting of getting it. This thermostat is grrat and we should have done this sooner. Now we do we love this thermostat!!