I love both my Residio Thermostats. Programming them was easy and modifying the programs is simple to do. Control both with my cellphone which came in handy when I broke my knee and could not climb the stairs to set the second unit.
I would recommend this to a friend!
Written by a customer while visiting resideo.com
Customer Rating
1
Stopped working after 3 years
on June 17, 2024
Posted by: Matt1234
Stopped working after 3 years. No warranty support for homeowners even when they sell the product direct to consumer on e-commerce sites.
No, I would not recommend this to a friend.
Response from resideo.comBy Maria, Tech Support, June 18, 2024
Hi Matt1234, we are truly sorry to hear about this. This thermostat requires a professional for installation and warranty. We recommend you reaching out your HVAC contractor to receive assistance with this. We have a pro support line in case that your contractor needs help or information about this thermostat.
We have dual zone so 2 of these thermostats in our house. They both worked great for about a month. After about a month the upstairs zone thermostat is not recognizable any longer on our home system. It indicates that it is attached to the wifi etc. but for some reason it is not showing up on our devices. Have tried a number of things to get it reconnected but none have worked so far.
Really nice to know things are ok when we are away for a while
I would recommend this to a friend!
Written by a customer while visiting resideo.com
Customer Rating
1
Terrible
on June 18, 2024
Posted by: TMDS
Bought 2 days ago and already hating it- the unit itself as well as the phone app are not very user friendly at all. Would NOT recommend- already looking into replacing it.
Response from resideo.comBy Maria, Tech Support, June 19, 2024
Hi TMDS, we are sorry to hear about this. We will be happy to guide you through the thermostat and app setup. Visit our Support Center link at the top of the page for ways to get in touch and someone would be happy to help!