The thermostat goes on and off line occasionally which is concerning for second home owners not physically present to investigate the problem
Response from resideo.comBy Joey, Customer care, December 7, 2023
Hi, this is not something you should expect and we apologize for the experience. We're here to help if you need assistance in the future - just visit our Support Center link at the top of the page to find ways to contact us.
As a homeowner with a house that's 30+ years old, this thermostat was perfect for our home. Especially during the colder months when everyone is upstairs and the thermostat is downstairs or times when we're traveling, the ability to set the temperature from anywhere is a blessing. We have really enjoyed this unit.
Does what it supposed to do, only issue I encountered is that I have this app on 2 iPhones and one iPad I noticed that if I change something on one iPhone it doesn’t reflect on the rest of the devices. Example I turned off the system from my iPhone but it was still running so I checked my iPad and it’s not turned off on iPad so I had to turn it off again , I’m not sure if this happens every time I’ll try to replicate it and see what happens. Other than that the app Is great works better than the ADT thermostat I had
These are ok. Lacking a lot of features that are standard nowadays like scheduling, dual temp setting, etc. these came with a house we bought. Previously I used Nest and would certainly choose nest over these just due to the feature set alone. They work ok but I usually lose connectivity with them at least once a week.
No, I would not recommend this to a friend.
Response from resideo.comBy Joey, Customer care, December 7, 2023
Hi, we appreciate your feedback and would like the opportunity to help. Our Support Center link at the top of the page has all the ways you can get in contact with us to discuss where the issue may be.
We have a vacation home in the mountains. We use the wifi feature to turn on our propane furnace a few hours before we get there in the winter. The thermostat and the app are very easy to use.