A/C provider installed these with a new unit. I love the fact that it connects to the Wi-Fi and I can control it with my mobile. I like that it shows run time of each unit. Schedule setting is very easy for the 4 periods of each day. My only complaint and the reason I didn't give it 5 stars is that the calibration of the temperature is off about 2 degrees. I used to keep my old thermostat at 74. I now have to keep it at 72 for the same comfort level. I did buy temp/humidity sensors to validate it wasn't just me. The sensors prove I need to keep it 2 degrees below what I want (which is 2 degrees below the thermostat on the last unit).
As a Facilities Cordinator & Home Owner monitoring & controlling AC is a breeze. Customer Service was a joy to work with helping me set up both accounts without conflict quickly, efficiently and pleasantly. This product indicates when 1 of several AC units isn't operating efficiently. Preparing spaces for varying sized groups with 90+degree heat is simple. Expenses can be effectively reduced through adjustable scheduling. Evidence of units operating poorly enables timely tech maintenance consults & maintenance scheduling. Very happy with the use of this product over the past 1.5 years.
In my experience, this company is not of any help. When I called, they requested that I know how to disable this product when they do not provide any tools for doing so.
No, I would not recommend this to a friend.
Written by a customer while visiting resideo.com
Customer Rating
1
Waisted too much energy
on September 4, 2023
Posted by: Angelica
from Phoenix, Arizona
Frequency of use:Daily
Gender:Female
We installed T6 pro thermostat about one year ago. The gas and electrical bill raised, not because of the higher cost of energy, but the usage of gas and electricity increased. The termistat has a veered behavior to turn on while the temperature is still as set up. Sometimes it lowers it a few degrees lower then programmed. Lately it started behaving so called "short cycling" it starts and then stops after only a few seconds. I live in Arizona, it is very hot here. My temperature is set to 81, but in the house it is 87 now with outside temperature of 96 degrees. I belive my thermostat is under warranty, but at this point, I don't trust honeywell products. I would like the Cust. Service rep to contact me to see what they can offer me in replacement if thus model.
No, I would not recommend this to a friend.
Response from resideo.comBy Maria, Support, September 5, 2023
Hi Angelica, we are sorry to hear about this. Our thermostats have a -+1 degree differential, will run until reaching the setpoint and then will cycle the system to maintain that set temperature. Our team is ready to help, visit the Support Center link at the top of the page for ways to get in touch.
The T6 is very complex and requires some serious thought for programming. I found it confusing, even as an older tech guy. I finally just set it at 74 Cool in all the modes of home away sleep wake. I woke one morning and heard something running. I must have touched something cause the fan was in on and not auto. Geez. Hoping I can figure out the modes on the app and they are easier to program than the touch pad.