Connecting wifi was impossible was vague direction
on September 5, 2020
Posted by: Anonymous
from Pennsylvania
Frequency of use:Daily
Gender:Female
Verified Purchase:Yes
Thermostat itself it fine, setting it up to the wifi was extremely frustrating part. The directions supplied do not provide all the steps. It took someone who had one installed previously to help hook it up
A tech installed the thermostat but left the wifi programming to me. No problem, as I worked in tech for 30 years. Following the directions, which were out of date, wanting me to download an app that no longer exists, I was not successful, even when I found the correct app. I spent at least an hour on the phone waiting and talking to customer support. The guy was not paying attention. I think he was talking to other people or somehow distracted. After about 10 attempts in total, I gave up. My smart son figured it out in about 10 minutes without tech support. They really need some technical writers and attentive support people.