After 3 days of trying to make it work and hours on hold on the phone with support it was finally decided that the unit I had was bad and I should return it and get another. Now that the new one is in it works great and when you DO speak to tech support, they are friendly and knowledgeable but I was on hold for FOUR HOURS before getting ahold of a human!
My thermostat was defective when put on my new home. When I turned my heater on the air conditioner was activated. When I turned the AC on the heater turned on. I woke up one evening to an 85 degree home. When I tried to get it replaced it was over a month on backorder.
Set up is poor. Customer service is beyond awful, there is no repair or replace option. And they only last 5 months. Last time I’ll buy a Honeywell product.
It was very difficult to pair with my iPhone I finally had to wait a week for the patch... To do remote adjustment on the thermostat. Although your support phone team was excellent. I needed to call numerous times and they were very attentive and insightful. It seems to be working now remotely since I am not currently at that location.