Customer reviews from softsoap.com
Softsoap - Liquid Hand Soap Refill, Aloe Vera Scent, 1 Gallon - White
Average customer rating
1.6
(23 Reviews)
Rating breakdown 23 reviews
5 Stars
3
4 Stars
0
3 Stars
1
2 Stars
0
1 Star
19
0%of customers recommend this product.
(
0 out of
14)
Customer Reviews for Softsoap - Liquid Hand Soap Refill, Aloe Vera Scent, 1 Gallon - White
Customer Rating
1
Caused horrible reaction on hands!
on April 18, 2024
Posted by: LJ
from FL
Gender:Female
This new scent and new formula has destroyed the skin on my hands causing an allergic reaction. I have tiny little blisters that itch insanely bad, swelling and cracks ripping open and bleeding because of this soap. The old formula was the only one I could use without having a terrible reaction. I will no longer be using this soap and I will also not be restocking it at our medical office.
No, I would not recommend this to a friend.
Response from softsoap.comBy Customer Care, April 21, 2024
We're so sorry to hear this! Please give us a call as we would like to help make this right for you. Our number is 1-800-468-6502.
Written by a customer while visiting softsoap.com
Customer Rating
1
Disappointed
on April 16, 2024
Posted by: fuwa
Gender:Female
Used to love this soap, but it's absolutely awful now. The fragrance is way too strong and overwhelming compared to whatever the previous formula was. Really hoping you guys switch back because it's obvious the reviews for this particular scent have dropped significantly since the formula changed.
No, I would not recommend this to a friend.
Response from softsoap.comBy Customer Care, April 17, 2024
We’re sorry to hear our new fragrance doesn’t work for you. We hope one of our other softer fragrances can work for you.
Written by a customer while visiting softsoap.com
Customer Rating
1
New formula is sickening!
on April 4, 2024
Posted by: No fan
Been using the old soap for decades!!!! The new
formula made me sick! Too sweet! It also made
my hands red and dry! You lost a lot of customers
But seems you don’t care! I’m stuck with 2 huge
refill bottles!!!!!
formula made me sick! Too sweet! It also made
my hands red and dry! You lost a lot of customers
But seems you don’t care! I’m stuck with 2 huge
refill bottles!!!!!
No, I would not recommend this to a friend.
Response from softsoap.comBy Customer Care, April 8, 2024
We’re sorry to hear this. Please call 1-800-255-7552 and share your experience with our team. We’d like to try to make this right for you.
Written by a customer while visiting softsoap.com
Customer Rating
1
Fragrance may affect those with sensitivities
on March 30, 2024
Posted by: texan2k
I've used this product for years but can no longer because of the fragrance. Please consider returning to the original formula.
Response from softsoap.comBy Customer Care, March 31, 2024
We're so sorry that you can no longer enjoy our Soothing Clean hand soap. We will make sure to share your feedback with our team.
Written by a customer while visiting softsoap.com
Customer Rating
1
on March 29, 2024
Posted by: Hs
I’ve used this soap for years. Recently went to buy more and found you have added a fragrance.
Sad. I will not purchase again. In search of an alternative
Sad. I will not purchase again. In search of an alternative
Response from softsoap.comBy Customer Care, March 31, 2024
We're sorry to see your disappointment with our Soothing Clean hand soap. We will make sure to share your feedback with our team.
Written by a customer while visiting softsoap.com
Customer Rating
1
New Formula Disgusting
on March 22, 2024
Posted by: Jack542
from Colorado
Gender:Male
Like others here, bought a refill bottle to find out the new formulation to be terribly rough on my hands and horrible smelling. Way screw up a uniquely useful product for those that suffer from dry hands and are sensitive to smells.
No, I would not recommend this to a friend.
Written by a customer while visiting softsoap.com
Customer Rating
1
The new formula is terrible
on March 11, 2024
Posted by: Kevin
The old formula smelled fresh and clean. It is what my family has used for years. The new formula is absolutely terrible. It smells like strong, cheap perfume that will not wash off. You lost another customer.
No, I would not recommend this to a friend.
Response from softsoap.comBy Customer Care, March 21, 2024
We're sorry to hear the new formula missed the mark for you. We are here and will share your thoughts with the team.
Written by a customer while visiting softsoap.com
Customer Rating
1
New scent has made product unusable
on February 29, 2024
Posted by: Jo
from Ontario, Canada
Gender:Female
I’m very disappointed in the scent change for this product. I suffer from migraines, triggered by strong scents, and have relied on this products for many, many years as the scent was very mild. The new formula is much too strong and has a very pungent perfume scent that lingers in the air and on the skin. I will not be able to use this product any longer on account of the strong scent. I hope you will consider returning to the previous scent formula for this product. In the meantime, I will need to look elsewhere for hand soap. So disappointing.
No, I would not recommend this to a friend.
Response from softsoap.comBy Customer Care, March 1, 2024
We’re sorry to hear this. Please call 1-800-255-7552 and tell us about your experience. We’d like a chance to make this right for you.
Written by a customer while visiting softsoap.com