First day of use I laminated two documents. The third one jammed. This thermal laminator does not have a button or lever to unjamm the stuck laminating sheet and one cannot even open it unless one takes it apart.
Response from StaplesBy August 25, 2025
Hi Sergio I'm sorry to hear that you received a defective product and I understand your frustration. To request a return or exchange please contact us at 1-800-333-3330 option 3 via Chat on Staples.com or access our return center by logging into your online account and selecting My Orders. I apologize for any inconvenience this has caused. ^MS
When I used this device for the first time I was waiting for the green light to illuminate that indicates that it's ready and it doesn't it does turn green. Other than that it works as promised.
This was the worst laminator I have ever used. It was not consistently heating product to form seal. I used it only because I ran out of time to get another one. I threw this one away.
I have had an 11” Staples laminator for several years that has worked very well. I had a new project that needed 36 signs printed and laminated using 5mil 12x18 pouches. The quotes from several local printers was about $170 of which $132 was lamination. I had some 12x18 pouches from a previous job so I had the signs printed for $37 bought this laminator on sale for $60 and saved myself over $70 AND got myself a larger laminator for use in the future. The laminator did a great job!! No problems at all.