When I used this device for the first time I was waiting for the green light to illuminate that indicates that it's ready and it doesn't it does turn green. Other than that it works as promised.
This was the worst laminator I have ever used. It was not consistently heating product to form seal. I used it only because I ran out of time to get another one. I threw this one away.
I My company got this a few weeks ago & I’m the first to use.Laminated 20 documents & didn’t have a problem. Next doc paper jammed & release button doesn’t work. I can’t pull paper out & there’s no way to open it up & retrieve the jammed document. IIs this laminator meant to be disposable?Because it’s your most inexpensive laminator. I looked everywhere online & read the troubleshooting section of the documentation that came with the product ¬hing worked. I cannot pull paper out.
First day of use I laminated two documents. The third one jammed. This thermal laminator does not have a button or lever to unjamm the stuck laminating sheet and one cannot even open it unless one takes it apart.
Response from StaplesBy August 25, 2025
Hi Sergio I'm sorry to hear that you received a defective product and I understand your frustration. To request a return or exchange please contact us at 1-800-333-3330 option 3 via Chat on Staples.com or access our return center by logging into your online account and selecting My Orders. I apologize for any inconvenience this has caused. ^MS