Customer reviews from dialsoap.com
Henkel - Dial Gold Liquid Hand Soap, 128 oz - Orange
Average customer rating
4.3
(400 Reviews)
Rating breakdown 400 reviews
5 Stars
286
4 Stars
46
3 Stars
11
2 Stars
7
1 Star
50
61%of customers recommend this product.
(
79 out of
130)
Customer Reviews for Henkel - Dial Gold Liquid Hand Soap, 128 oz - Orange
Customer Rating
1
Bring back Dial Gold without aloe!
on June 16, 2025
Posted by: Whoseit
from Cedar Rapids, IA
You added aloe to a product that didn't need it. Dial Gold has been the gold standard at my house because of skin sensivities. The aloe feels like residue on my skin. Now I can't even find the original. Please bring it back.
No, I would not recommend this to a friend.
Written by a customer while visiting dialsoap.com
Customer Rating
1
Will not open or pump?
on January 28, 2026
Posted by: K.
from Portland, Oregon 97205
I can’t get this to work/pump out?? Extremely frustrating!! No directions either!! I bought a pack of 4 for this??!! I’ve used it before this and never had a problem. What’s wrong with this??
No, I would not recommend this to a friend.
Written by a customer while visiting dialsoap.com
Customer Rating
1
on February 13, 2026
Posted by: Lorraine
I usually buy your hand soap. However, lately the pump to dispense it does not work right. I can't get it to dispense at all. Now I'm ready to switch to Softsoap brand. It's comparable in price for the 7.5 oz product. I'll be buying the other product from now on. Not gonna fool with Dial anymore. I wouldn't recommend it to anyone else.
Written by a customer while visiting dialsoap.com
Customer Rating
2
No pump no soap
on February 17, 2026
Posted by: No pump
from Seattle WA
Pump doesn’t work. Pushed pulled twisted no go on getting soap to come out of pump. Dial, you should go svrecsll on those non functional pump bottles. Where is your quality control on the manufacturing line?No pump no dos
No, I would not recommend this to a friend.
Written by a customer while visiting dialsoap.com
Customer Rating
1
The original was perfect, now they added in Aloe making it unusable
on March 4, 2024
Posted by: AllergicToAloe
from NY
Unfortunately, they added in Aloe (even to the so called low allergy version!) which makes the product unusable to anyone with that allergy.
Response from dialsoap.comBy Raine - Team Clean Adviser, March 5, 2024
We appreciate your support of our Dial product and regret to know that you can't use the product with aloe. Upon checking, we indeed added aloe to this product since washing hands tends to dry out the skin. This makes cleaning hands hydrating as well. Rest assured that your feedback will be forwarded to the appropriate teams. In the meantime, you may try our available non-antibacterial Dial liquid hand soaps without aloe. Thank you and have a great day!
Written by a customer while visiting dialsoap.com
Customer Rating
1
New Formula is awful.
on May 2, 2024
Posted by: J
from Pennsylvania
For decades this was the only soap I used. I cannot handle the awful new scent (that now lingers) and the new formula is irritating. You ruined your reliable product. It smells and acts cheaply, now. So disappointed. I would rather pay a little more for the old quality. This reformulation destroyed a classic.
No, I would not recommend this to a friend.
Written by a customer while visiting dialsoap.com
Customer Rating
1
You've made my life more difficult
on June 2, 2024
Posted by: Former customer
from Louisiana
The new formulation for Dial Gold is unusable, with its perfumey smell that lingers on my hands and the residue it leaves on my skin -- it doesn't rinse off cleanly as it did before the formula change. I was a faithful customer for decades, but no more. Now I have to find a replacement liquid hand soap, a difficult task since I'm allergic to most chemicals and scents, including those derived from plants.
No, I would not recommend this to a friend.
Written by a customer while visiting dialsoap.com
Customer Rating
1
SLS is not the enemy!
on May 16, 2024
Posted by: Bob80
from Minneapolis
I wish everyone would stop jumping on the SLS hate train. It’s perfectly safe when you formulate it with other gentler surfactants. I will not use Dial anymore: it’s slimy, doesn’t lather well, doesn’t rinse off well, makes my skin itch. And what’s with the horrific, nauseating new fragrance. Nope. You’ve ruined a great product.
No, I would not recommend this to a friend.
Written by a customer while visiting dialsoap.com