Customer reviews from dialsoap.com
Henkel - Dial Gold Liquid Hand Soap, 128 oz - Orange
Average customer rating
4.2
(406 Reviews)
Rating breakdown 406 reviews
5 Stars
286
4 Stars
46
3 Stars
11
2 Stars
7
1 Star
56
60%of customers recommend this product.
(
79 out of
132)
Customer Reviews for Henkel - Dial Gold Liquid Hand Soap, 128 oz - Orange
Customer Rating
1
Piece of crap
on July 6, 2026
Posted by: Marski
I bought a bottle 3 or 4 months ago and couldn't get the pump to work. I thought is was one bottle defective. Now I bought another. Same problem.
Written by a customer while visiting dialsoap.com
Customer Rating
1
Non Working Pump !
on May 21, 2026
Posted by: KRHI
from Tomball, TX
I Agree With Everyone Else. The Pump Doesn't Work, & No Direction On How To Engage It ! I Will Not Be Buying Dial Hand Soap AGAIN ! I’ll Buy Method For Me, And Soft Soap For My Husband. I Guess I Will Be Pouring This Into The Empty Soft Soap Dispenser, So We Can Use It. Very Disappointed In Dial. I Thought Ya’ll Were Better Than This.
No, I would not recommend this to a friend.
Response from dialsoap.comBy Kurt - Team Clean Adviser, July 14, 2026
Thank you for sharing your experience with the Dial product. We're sorry to hear about your experience. We understand how frustrating it is when a product doesn't work as expected, especially something as basic as the pump dispenser. The new pumps that we have are supposed to be an easy twist activation.
We'd love to know more about your experience to help you properly. Please feel free to contact us through this website https://www.henkel.com/contact-us or call us at (800) 258-3425 M-F 9am to 6pm ET. Have a great day!
We'd love to know more about your experience to help you properly. Please feel free to contact us through this website https://www.henkel.com/contact-us or call us at (800) 258-3425 M-F 9am to 6pm ET. Have a great day!
Written by a customer while visiting dialsoap.com
Customer Rating
1
Dispenser does not functiion.
on May 6, 2026
Posted by: D
Dispenser will not function. No instructions. No indication of how to engage
Written by a customer while visiting dialsoap.com
Customer Rating
1
Liquid Hand Soap Feels Like Water
on May 2, 2026
Posted by: Hutch
You’re trying to pull a fast one on us by diluting the liquid hand soap. It’s practically useless. I won’t be buying it again. It’s a shame. You used to be the leader in soap. Now your product is like colored water.
Written by a customer while visiting dialsoap.com
Customer Rating
1
on April 18, 2026
Posted by: bob 1,000,000
from Georgetown, Ky
Can't get the pump to work. I have used pump dispensers most of my life. Turn to the left, pops up, starts pumping. Not this one. Ugh.
Written by a customer while visiting dialsoap.com
Customer Rating
1
Complaint
on April 18, 2026
Posted by: Grany54
from Florida
I bought this soap a few days ago.
Huge disappointment, not expected from a Dial product.The soap is so diluted, is like washing your hands with colored water, no suds, just watery golden liquid.
Shame,shame shame !!!!!
I shall tell everybody about this insulting experience.
Huge disappointment, not expected from a Dial product.The soap is so diluted, is like washing your hands with colored water, no suds, just watery golden liquid.
Shame,shame shame !!!!!
I shall tell everybody about this insulting experience.
No, I would not recommend this to a friend.
Written by a customer while visiting dialsoap.com
Customer Rating
2
No pump no soap
on February 17, 2026
Posted by: No pump
from Seattle WA
Pump doesn’t work. Pushed pulled twisted no go on getting soap to come out of pump. Dial, you should go svrecsll on those non functional pump bottles. Where is your quality control on the manufacturing line?No pump no dos
No, I would not recommend this to a friend.
Written by a customer while visiting dialsoap.com
Customer Rating
1
on February 13, 2026
Posted by: Lorraine
I usually buy your hand soap. However, lately the pump to dispense it does not work right. I can't get it to dispense at all. Now I'm ready to switch to Softsoap brand. It's comparable in price for the 7.5 oz product. I'll be buying the other product from now on. Not gonna fool with Dial anymore. I wouldn't recommend it to anyone else.
Written by a customer while visiting dialsoap.com