Customer reviews from dialsoap.com
Henkel - Dial Gold Liquid Hand Soap, 128 oz - Orange
Average customer rating
4.2
(406 Reviews)
Rating breakdown 406 reviews
5 Stars
286
4 Stars
46
3 Stars
11
2 Stars
7
1 Star
56
60%of customers recommend this product.
(
79 out of
132)
Customer Reviews for Henkel - Dial Gold Liquid Hand Soap, 128 oz - Orange
Customer Rating
2
Hate the new soap
on March 27, 2024
Posted by: Hannah p
I have an extremely sensitive nose and this has been the only soap I’ve ever been able to use. The added aloe makes this nearly unusable for me. I’m so disappointed in dial :( bring back the original dial gold!
No, I would not recommend this to a friend.
Response from dialsoap.comBy Chris, Team Clean Adviser, March 29, 2024
We are sorry to hear about your experience with our Dial soap. Your feedback is very important to us. Please reach out to our Team Clean experts by e-mail at consumeraffairsNA@henkel.com. Our team of experts will be happy to assist you in addressing this issue. Have a great day!
- Chris, Team Clean Adviser
- Chris, Team Clean Adviser
Written by a customer while visiting dialsoap.com
Customer Rating
3
Bring back the OG!
on March 27, 2024
Posted by: AB
from NC
We exclusively use dial gold in our house for many things, and it’s no good now that the Aloe has been added. The texture is the same, but even more disappointing the smell has changed. PLEASE bring back the OG!
No, I would not recommend this to a friend.
Response from dialsoap.comBy Chris, Team Clean Adviser, March 29, 2024
We are sorry to hear about your experience with our Dial soap. Your feedback is very important to us. Please reach out to our Team Clean experts by e-mail at consumeraffairsNA@henkel.com. Our team of experts will be happy to assist you in addressing this issue. Have a great day!
- Chris, Team Clean Adviser
- Chris, Team Clean Adviser
Written by a customer while visiting dialsoap.com
Customer Rating
3
Don't like the added Aloe
on March 23, 2024
Posted by: Lois
from Ohio
Didn't think too much about the added aloe until I actually used it. This stuff makes my hands smell musty and I hate it. If this is all you will be offering I will be changing my brand.
No, I would not recommend this to a friend.
Response from dialsoap.comBy Raine, Team Clean Adviser, March 26, 2024
We appreciate your support of our Dial product and regret to know that it made your hands smell musty. Your feedback is very important to us, and we would like to learn more about your experience. Kindly reach out to us through our website www.henkel-northamerica.com/contact-us. Our Team Clean advisers will be able to assist you further. Thank you and have a great day!
Written by a customer while visiting dialsoap.com
Customer Rating
1
This Dial Gold is not just a new Look!
on March 13, 2024
Posted by: JB
from IN
The new look Dial Gold has added the ingredient Aloe Barbadensis Leaf Juice. The original Dial Gold was my go to soap as I have many allergies, and skin conditions. I no longer will be able to be a Dial soap user. Please bring back the original Dial Gold.
No, I would not recommend this to a friend.
Response from dialsoap.comBy Raine - Team Clean Adviser, March 27, 2024
We appreciate your support of our Dial product and completely understand that you prefer a product without aloe. Upon checking, we indeed added aloe to this product since washing hands tends to dry out the skin. Adding it makes cleaning hands hydrating as well. Truly, your comments and suggestions are appreciated because they help us to understand how we can better serve our consumers. Rest assured that your feedback on this will be forwarded. In the meantime, you may try our available non-antibacterial Dial liquid hand soaps. Thank you and have a great day!
Written by a customer while visiting dialsoap.com
Customer Rating
1
Dial, what are you doing??
on March 6, 2024
Posted by: Jeanette
from Wisconsin
Why are you changing your ingredients in your soaps. Soaps that we have been using for many years. First, you change my white bar soap, now my gold hand soap? Please bring back the old formulas that we love.
No, I would not recommend this to a friend.
Response from dialsoap.comBy Raine - Team Clean Adviser, March 12, 2024
We appreciate your support of our Dial product and regret to know that you did not like its new formulation. We completely understand that you were disappointed about this and would like to learn more about your experience. Kindly reach out to us through our website www.henkel-northamerica.com/contact-us. Our Team Clean advisers will be able to assist you further. Thank you and have a great day!
Written by a customer while visiting dialsoap.com
Customer Rating
1
The original was perfect, now they added in Aloe making it unusable
on March 4, 2024
Posted by: AllergicToAloe
from NY
Unfortunately, they added in Aloe (even to the so called low allergy version!) which makes the product unusable to anyone with that allergy.
Response from dialsoap.comBy Raine - Team Clean Adviser, March 5, 2024
We appreciate your support of our Dial product and regret to know that you can't use the product with aloe. Upon checking, we indeed added aloe to this product since washing hands tends to dry out the skin. This makes cleaning hands hydrating as well. Rest assured that your feedback will be forwarded to the appropriate teams. In the meantime, you may try our available non-antibacterial Dial liquid hand soaps without aloe. Thank you and have a great day!
Written by a customer while visiting dialsoap.com
Customer Rating
1
Change in ingredients
on January 29, 2024
Posted by: Pam
from Texas
I have used Dial gold hand soap for many years. I have allergies to several chemicals in skin care products. This was one of the only things I could use. I noticed recently that there has been change in the ingredients. The change was subtle on the label. I am so disappointed in the change. If you are changing a product, please make sure the changed is noted on the label. Living with allergies can be very difficult. I am so disappointed!
No, I would not recommend this to a friend.
Response from dialsoap.comBy Kurt - Team Clean Adviser, February 1, 2024
We are sorry to hear about your experience with our Dial Gold Hand Soap. The changes made were supposed to improve the product's performance. We would really like to know more about the concern so we can help, please feel free to contact us through this website https://www.henkel.com/contact-us. Our team of experts will be happy to assist you in addressing this issue. Have a great day!
Written by a customer while visiting dialsoap.com
Customer Rating
2
The Bottle Cannot Be Opened but the Soap Used to Be Good
on December 18, 2023
Posted by: JB93
from Salisbury MD
I just bought a refill bottle of this soap I've been using for years...I've been looking for just this kind...and we've been trying for ten minutes to get the lid off so we can pull off the inner seal and access the soap. I can see the seal. We have used bare hands and two kinds of tools. No luck and one of us has pulled a muscle. I wish a can opener would work. The only thing I can think of is to try to return the bottle and maybe try another one, or another brand.
No, I would not recommend this to a friend.
Response from dialsoap.comBy Raine - Team Clean Adviser, December 28, 2023
We appreciate your support for our Dial product and regret to know that you had difficulty opening it. The product was designed for security but at the same time should not be hard to open Your feedback is very important to us and we would like to learn more about your experience. Kindly reach us out through our website https://www.henkel.com/contact-us. Please provide the UPC and lot code of the product. Our Team Clean experts will be able to assist you further. Thank you and have a great day!
Written by a customer while visiting dialsoap.com