Customer reviews from dialsoap.com
Henkel - Dial Gold Liquid Hand Soap, 128 oz - Orange
Average customer rating
4.2
(406 Reviews)
Rating breakdown 406 reviews
5 Stars
286
4 Stars
46
3 Stars
11
2 Stars
7
1 Star
56
60%of customers recommend this product.
(
79 out of
132)
Customer Reviews for Henkel - Dial Gold Liquid Hand Soap, 128 oz - Orange
Customer Rating
1
I am sick of companies doing formula changes for no reason!
on May 28, 2024
Posted by: SkinSufferer
from New York, NY
I went to the store to buy the only hand soap that doesn’t irritate my skin. I didn’t even realize the formula had changed until a few days when I noticed my painful and itchy eczema on my hands had been coming back. Change the formula back to the original! This is ridiculous. The product was perfect before and NO ONE likes the formula change. So many people with sensitive skin relied on this soap and it is unusable now.
No, I would not recommend this to a friend.
Written by a customer while visiting dialsoap.com
Customer Rating
1
SLS is not the enemy!
on May 16, 2024
Posted by: Bob80
from Minneapolis
I wish everyone would stop jumping on the SLS hate train. It’s perfectly safe when you formulate it with other gentler surfactants. I will not use Dial anymore: it’s slimy, doesn’t lather well, doesn’t rinse off well, makes my skin itch. And what’s with the horrific, nauseating new fragrance. Nope. You’ve ruined a great product.
No, I would not recommend this to a friend.
Written by a customer while visiting dialsoap.com
Customer Rating
1
Worse change that could have happened
on May 14, 2024
Posted by: Liz
from Michigan
Dial Gold soap was always a staple in our family due to sensitive skin. It was the one soap that I knew would cause me or my daughter to break out. During Covid we had to hunt to find soap and now with the change of formula we no longer can use it. It makes our hands and skin feel slimy and ended send my daughter to the doctors.
No, I would not recommend this to a friend.
Written by a customer while visiting dialsoap.com
Customer Rating
1
New Formula is awful.
on May 2, 2024
Posted by: J
from Pennsylvania
For decades this was the only soap I used. I cannot handle the awful new scent (that now lingers) and the new formula is irritating. You ruined your reliable product. It smells and acts cheaply, now. So disappointed. I would rather pay a little more for the old quality. This reformulation destroyed a classic.
No, I would not recommend this to a friend.
Written by a customer while visiting dialsoap.com
Customer Rating
1
Bring back the old formula
on April 30, 2024
Posted by: Sophia Grace
Or at least have the option for both so people can choose. The new version causes my hands to itch and has a fragrance that is not appealing. I’m so disappointed
No, I would not recommend this to a friend.
Written by a customer while visiting dialsoap.com
Customer Rating
1
Bring back the original gold soap
on April 16, 2024
Posted by: Robin
from Buffalo, NY
The new formula is not good. It doesn’t later well.
No, I would not recommend this to a friend.
Written by a customer while visiting dialsoap.com
Customer Rating
1
BRING BACK ORIGINAL GOLD DIAL!!!!!!
on April 7, 2024
Posted by: GINA
from AL
No need to “fix” what wasn’t broken, bring back original gold Dial!
No, I would not recommend this to a friend.
Response from dialsoap.comBy Chris - Team Clean Adviser, April 11, 2024
We are sorry to hear about your experience with our Dial soap. Your feedback is very important to us. Please reach out to our Team Clean experts by e-mail at consumeraffairsNA@henkel.com. Our team of experts will be happy to assist you in addressing this issue. Have a great day!
Written by a customer while visiting dialsoap.com
Customer Rating
1
Thoroughly disappointed.
on April 7, 2024
Posted by: Disappointed
from Lyman, SC
I've used Dial liquid soap for years. Until now. Changing this to add aloe and a different smell that I cannot stand means I have to go find new hand soap that smells like... SOAP.
No, I would not recommend this to a friend.
Response from dialsoap.comBy Chris - Team Clean Adviser, April 11, 2024
We are sorry to hear about your experience with our Dial soap. Your feedback is very important to us. Please reach out to our Team Clean experts by e-mail at consumeraffairsNA@henkel.com. Our team of experts will be happy to assist you in addressing this issue. Have a great day!
Written by a customer while visiting dialsoap.com