Customer reviews from dialsoap.com
Henkel - Dial Gold Liquid Hand Soap, 128 oz - Orange
Average customer rating
4.2
(410 Reviews)
Rating breakdown 410 reviews
5 Stars
288
4 Stars
47
3 Stars
11
2 Stars
8
1 Star
56
60%of customers recommend this product.
(
80 out of
134)
Customer Reviews for Henkel - Dial Gold Liquid Hand Soap, 128 oz - Orange
Customer Rating
1
Dial Gold
on July 25, 2024
Posted by: Not happy
from Detroit, MI
Why did you change the formula. Dial Gold was the only soap I use that doesn’t make my hands or body itch. Have been using it as a body wash too for 14 years. Always left my skin clean and moisturized. Now my hands itch and I don’t dare use it to shower with. Bring back the old formula.
No, I would not recommend this to a friend.
Response from dialsoap.comBy Kurt - Team Clean Adviser, August 15, 2024
We appreciate your feedback towards our Dial product. We understand that your previous experience is inconvenient, and the product is not supposed to be like this. Your safety is our top priority, and we'd like to know more about your concern for us to assist you further, please feel free to contact us through this website https://www.henkel.com/contact-us. Thank you for the love and support for our product!
Written by a customer while visiting dialsoap.com
Customer Rating
1
Added aloe. I'm allergic
on June 12, 2024
Posted by: Allergictoaloe
from Indianapolis, IN
I have always used dial gold to heal my tattoos and piercings, no additives, and pure soap for cleaning and healing. Imagine my surprise when I go to pick some up for my latest piercing and they all have aloe. I can't heal a piercing with something I'm allergic to....
No, I would not recommend this to a friend.
Written by a customer while visiting dialsoap.com
Customer Rating
1
Change to gold soap
on June 8, 2024
Posted by: Tconnie
from Centereach
Why did you change the soap? You added aloe to it?? It’s awful!!
No, I would not recommend this to a friend.
Written by a customer while visiting dialsoap.com
Customer Rating
1
You've made my life more difficult
on June 2, 2024
Posted by: Former customer
from Louisiana
The new formulation for Dial Gold is unusable, with its perfumey smell that lingers on my hands and the residue it leaves on my skin -- it doesn't rinse off cleanly as it did before the formula change. I was a faithful customer for decades, but no more. Now I have to find a replacement liquid hand soap, a difficult task since I'm allergic to most chemicals and scents, including those derived from plants.
No, I would not recommend this to a friend.
Written by a customer while visiting dialsoap.com
Customer Rating
1
I am sick of companies doing formula changes for no reason!
on May 28, 2024
Posted by: SkinSufferer
from New York, NY
I went to the store to buy the only hand soap that doesn’t irritate my skin. I didn’t even realize the formula had changed until a few days when I noticed my painful and itchy eczema on my hands had been coming back. Change the formula back to the original! This is ridiculous. The product was perfect before and NO ONE likes the formula change. So many people with sensitive skin relied on this soap and it is unusable now.
No, I would not recommend this to a friend.
Written by a customer while visiting dialsoap.com
Customer Rating
1
SLS is not the enemy!
on May 16, 2024
Posted by: Bob80
from Minneapolis
I wish everyone would stop jumping on the SLS hate train. It’s perfectly safe when you formulate it with other gentler surfactants. I will not use Dial anymore: it’s slimy, doesn’t lather well, doesn’t rinse off well, makes my skin itch. And what’s with the horrific, nauseating new fragrance. Nope. You’ve ruined a great product.
No, I would not recommend this to a friend.
Written by a customer while visiting dialsoap.com
Customer Rating
1
Worse change that could have happened
on May 14, 2024
Posted by: Liz
from Michigan
Dial Gold soap was always a staple in our family due to sensitive skin. It was the one soap that I knew would cause me or my daughter to break out. During Covid we had to hunt to find soap and now with the change of formula we no longer can use it. It makes our hands and skin feel slimy and ended send my daughter to the doctors.
No, I would not recommend this to a friend.
Written by a customer while visiting dialsoap.com
Customer Rating
1
New Formula is awful.
on May 2, 2024
Posted by: J
from Pennsylvania
For decades this was the only soap I used. I cannot handle the awful new scent (that now lingers) and the new formula is irritating. You ruined your reliable product. It smells and acts cheaply, now. So disappointed. I would rather pay a little more for the old quality. This reformulation destroyed a classic.
No, I would not recommend this to a friend.
Written by a customer while visiting dialsoap.com