Customer reviews from dialsoap.com
Henkel - Dial Gold Liquid Hand Soap, 128 oz - Orange
Average customer rating
4.2
(410 Reviews)
Rating breakdown 410 reviews
5 Stars
288
4 Stars
47
3 Stars
11
2 Stars
8
1 Star
56
60%of customers recommend this product.
(
80 out of
134)
Customer Reviews for Henkel - Dial Gold Liquid Hand Soap, 128 oz - Orange
Customer Rating
1
Not as good as it use to be.
on October 2, 2024
Posted by: TJ
Since the change in the formula i am unable to use Dial Gold Antibacterial Defense with Aloe. It now causes an allergic reaction on my hands. I liked the use due to working in health care and its Antibacterial benefit.
Response from dialsoap.comBy Kurt, Team Clean Adviser, December 27, 2024
We are sorry to hear about your experience towards our Dial product. The improvement of the product aims to leave the skin gentle which is why the aloe is added. Though the product is tested to be safe, there are still consumers who have limitations with other ingredients. We'd like to know more about the concern for us to assist you, please feel free to experience us through this website https://www.henkel.com/contact-us. Thank you for the love and support for our product!
Written by a customer while visiting dialsoap.com
Customer Rating
1
TRASH
on September 4, 2024
Posted by: RVG
IF IT AINT BROKE, DONT FIX IT! DIAL GOLD HAS BEEN THE ONLY SOAP I CAN USE THAT DOESNT MAKE MY HANDS BREAK OUT (ESPECIALLY NOW THAT DAWN ORIGINAL HAS ALSO CHANGED THEIR FORMULA). I NOTICED THE ADDITION OF ALOE ON THE PACKAGE BUT DECIDED TO TRY IT ANYWAYS. AFTERALL, ITS ALOE, HOW BAD CAN IT BE? WITHIN A DAY OF USE MY HANDS ARE RED AND BLISTERED AND I NO LONGER CAN USE THIS PRODUCT. NOT TO MENTION ITS THE ONLY THING TATTOO ARTISTS RECCOMEND FOR AFTER CARE. THATS OUT THE WINDOW TOO NOW. SO DISAPPOINTED.
No, I would not recommend this to a friend.
Response from dialsoap.comBy Kurt, Team Clean Adviser, December 31, 2024
We are sorry to hear about your experience towards our Dial product. The improvement of the product aims to leave the skin gentle which is why the aloe is added. Your safety is or top priority and we'd like to know more about your experience for us to assist you. Please feel free to experience us through this website https://www.henkel.com/contact-us. Thank you for the love and support for our product!
Written by a customer while visiting dialsoap.com
Customer Rating
3
Pump Dispenser
on September 2, 2024
Posted by: Ted84
from North Carolina
It stinks. Hard to depress. Creates a vacuum in the bottle as soap is dispensed. Transfer contents to an older bottle for better results.
Response from dialsoap.comBy John - Adviser, March 5, 2025
We appreciate your support of our Dial product and regret to know that the product was not working as expected. Your feedback is very important to us, and we would like to learn more about your experience. Kindly reach out to us through our website www.henkel-northamerica.com/contact-us. Our Team will be able to assist you further. Thank you and have a great day!
Written by a customer while visiting dialsoap.com
Customer Rating
1
Old formula was best!!
on September 1, 2024
Posted by: Billy Bob
from Gulf Breeze, Florida
I have always used gold dial soap during my tattoo healing process because it doesn’t contain any scents/ moisturizers.
The addition of aloe has made this product unusable, it’s extremely unfortunate because some tattoo artists that have been recommending this soap for decades can’t do so anymore with the addition of aloe. Aloe completely wrecks the healing process. BRING BACK THE ORIGINAL FORMULA!!!
The addition of aloe has made this product unusable, it’s extremely unfortunate because some tattoo artists that have been recommending this soap for decades can’t do so anymore with the addition of aloe. Aloe completely wrecks the healing process. BRING BACK THE ORIGINAL FORMULA!!!
No, I would not recommend this to a friend.
Response from dialsoap.comBy Kurt, Team Clean Adviser, December 27, 2024
We are sorry to hear about your experience towards our Dial product. The improvement of the product aims to leave the skin gentle which is why the aloe is added. We'd like to know more about the concern for us to assist you, please feel free to experience us through this website https://www.henkel.com/contact-us. Thank you for the love and support for our product!
Written by a customer while visiting dialsoap.com
Customer Rating
1
Aloe is a terrible addition
on August 30, 2024
Posted by: JulieW
Dial Gold has been my go-to soap for years because it is the only one carried by major retailers that does not include the allergen cocamidopropyl betaine. Now it has the allergen aloe vera and I’m going to have to change soaps. Do you have any products left without either?
No, I would not recommend this to a friend.
Response from dialsoap.comBy Kurt, Team Clean Adviser, December 27, 2024
We are sorry to hear about your experience towards our Dial product. The improvement of the product aims to leave the skin gentle which is why the aloe is added. Our non-antibacterial hand soaps do not contain aloe which you could try. We'd like to know more about the concern for us to assist you, please feel free to experience us through this website https://www.henkel.com/contact-us. Thank you for the love and support for our product!
Written by a customer while visiting dialsoap.com
Customer Rating
1
New, cheap, plastic pump top
on August 6, 2024
Posted by: Anonymous
from Stone Mountain GEORGIA
I’m 77 years old and I have used various disk soap products for years. I guess inflation got you but your pump soap top takes the prize for a piece of junk. The last 3 pump soaps each had a cheap pump, hard to push down, and pinches my hand. A child could never use this now; and I’m switching brands too for an easier pump top - those that actually work. Shame on you for cutting this corner with pump tops that don’t push down or work.
No, I would not recommend this to a friend.
Response from dialsoap.comBy Chris - Team Clean Adviser, August 23, 2024
We are sorry to hear about your experience with our Dial soap. Your feedback is very important to us. Please reach out to our Team Clean experts by e-mail at consumeraffairsNA@henkel.com. Our team of experts will be happy to assist you in addressing this issue. Have a great day!
Written by a customer while visiting dialsoap.com
Customer Rating
1
Bring back the old formula!
on August 3, 2024
Posted by: Migraine Sufferer
from NY
The addition of Aloe to liquid gold has ruined the product. It used to be the only soap I could use. Adding aloe changed the scent to a migraine inducing stench. I can't use it anymore. Why mess with a good product?
No, I would not recommend this to a friend.
Response from dialsoap.comBy Chris - Team Clean Adviser, August 23, 2024
We are sorry to hear about your experience with our Dial soap. Your feedback is very important to us. Please reach out to our Team Clean experts by e-mail at consumeraffairsNA@henkel.com. Our team of experts will be happy to assist you in addressing this issue. Have a great day!
Written by a customer while visiting dialsoap.com
Customer Rating
1
Can Not Use the Pump
on July 31, 2024
Posted by: Gordie
I tried to pull up on the pump. If I pull any harder I might break it. I tried twisting while pulling. That did not work either. I did not retain my receipt from the store.
No, I would not recommend this to a friend.
Response from dialsoap.comBy Chris - Team Clean Adviser, August 23, 2024
We are sorry to hear about your experience with our Dial soap. Your feedback is very important to us. Please reach out to our Team Clean experts by e-mail at consumeraffairsNA@henkel.com. Our team of experts will be happy to assist you in addressing this issue. Have a great day!
Written by a customer while visiting dialsoap.com