Customer reviews from dialsoap.com
Henkel - Dial Gold Liquid Hand Soap, 128 oz - Orange
Average customer rating
4.2
(406 Reviews)
Rating breakdown 406 reviews
5 Stars
286
4 Stars
46
3 Stars
11
2 Stars
7
1 Star
56
60%of customers recommend this product.
(
79 out of
132)
Customer Reviews for Henkel - Dial Gold Liquid Hand Soap, 128 oz - Orange
Customer Rating
1
Aloe is a terrible addition
on August 30, 2024
Posted by: JulieW
Dial Gold has been my go-to soap for years because it is the only one carried by major retailers that does not include the allergen cocamidopropyl betaine. Now it has the allergen aloe vera and I’m going to have to change soaps. Do you have any products left without either?
No, I would not recommend this to a friend.
Response from dialsoap.comBy Kurt, Team Clean Adviser, December 27, 2024
We are sorry to hear about your experience towards our Dial product. The improvement of the product aims to leave the skin gentle which is why the aloe is added. Our non-antibacterial hand soaps do not contain aloe which you could try. We'd like to know more about the concern for us to assist you, please feel free to experience us through this website https://www.henkel.com/contact-us. Thank you for the love and support for our product!
Written by a customer while visiting dialsoap.com
Customer Rating
1
New, cheap, plastic pump top
on August 6, 2024
Posted by: Anonymous
from Stone Mountain GEORGIA
I’m 77 years old and I have used various disk soap products for years. I guess inflation got you but your pump soap top takes the prize for a piece of junk. The last 3 pump soaps each had a cheap pump, hard to push down, and pinches my hand. A child could never use this now; and I’m switching brands too for an easier pump top - those that actually work. Shame on you for cutting this corner with pump tops that don’t push down or work.
No, I would not recommend this to a friend.
Response from dialsoap.comBy Chris - Team Clean Adviser, August 23, 2024
We are sorry to hear about your experience with our Dial soap. Your feedback is very important to us. Please reach out to our Team Clean experts by e-mail at consumeraffairsNA@henkel.com. Our team of experts will be happy to assist you in addressing this issue. Have a great day!
Written by a customer while visiting dialsoap.com
Customer Rating
1
Bring back the old formula!
on August 3, 2024
Posted by: Migraine Sufferer
from NY
The addition of Aloe to liquid gold has ruined the product. It used to be the only soap I could use. Adding aloe changed the scent to a migraine inducing stench. I can't use it anymore. Why mess with a good product?
No, I would not recommend this to a friend.
Response from dialsoap.comBy Chris - Team Clean Adviser, August 23, 2024
We are sorry to hear about your experience with our Dial soap. Your feedback is very important to us. Please reach out to our Team Clean experts by e-mail at consumeraffairsNA@henkel.com. Our team of experts will be happy to assist you in addressing this issue. Have a great day!
Written by a customer while visiting dialsoap.com
Customer Rating
1
Can Not Use the Pump
on July 31, 2024
Posted by: Gordie
I tried to pull up on the pump. If I pull any harder I might break it. I tried twisting while pulling. That did not work either. I did not retain my receipt from the store.
No, I would not recommend this to a friend.
Response from dialsoap.comBy Chris - Team Clean Adviser, August 23, 2024
We are sorry to hear about your experience with our Dial soap. Your feedback is very important to us. Please reach out to our Team Clean experts by e-mail at consumeraffairsNA@henkel.com. Our team of experts will be happy to assist you in addressing this issue. Have a great day!
Written by a customer while visiting dialsoap.com
Customer Rating
1
Dial Gold
on July 25, 2024
Posted by: Not happy
from Detroit, MI
Why did you change the formula. Dial Gold was the only soap I use that doesn’t make my hands or body itch. Have been using it as a body wash too for 14 years. Always left my skin clean and moisturized. Now my hands itch and I don’t dare use it to shower with. Bring back the old formula.
No, I would not recommend this to a friend.
Response from dialsoap.comBy Kurt - Team Clean Adviser, August 15, 2024
We appreciate your feedback towards our Dial product. We understand that your previous experience is inconvenient, and the product is not supposed to be like this. Your safety is our top priority, and we'd like to know more about your concern for us to assist you further, please feel free to contact us through this website https://www.henkel.com/contact-us. Thank you for the love and support for our product!
Written by a customer while visiting dialsoap.com
Customer Rating
1
Added aloe. I'm allergic
on June 12, 2024
Posted by: Allergictoaloe
from Indianapolis, IN
I have always used dial gold to heal my tattoos and piercings, no additives, and pure soap for cleaning and healing. Imagine my surprise when I go to pick some up for my latest piercing and they all have aloe. I can't heal a piercing with something I'm allergic to....
No, I would not recommend this to a friend.
Written by a customer while visiting dialsoap.com
Customer Rating
1
Change to gold soap
on June 8, 2024
Posted by: Tconnie
from Centereach
Why did you change the soap? You added aloe to it?? It’s awful!!
No, I would not recommend this to a friend.
Written by a customer while visiting dialsoap.com
Customer Rating
1
You've made my life more difficult
on June 2, 2024
Posted by: Former customer
from Louisiana
The new formulation for Dial Gold is unusable, with its perfumey smell that lingers on my hands and the residue it leaves on my skin -- it doesn't rinse off cleanly as it did before the formula change. I was a faithful customer for decades, but no more. Now I have to find a replacement liquid hand soap, a difficult task since I'm allergic to most chemicals and scents, including those derived from plants.
No, I would not recommend this to a friend.
Written by a customer while visiting dialsoap.com