Customer reviews from dialsoap.com
Henkel - Dial Gold Liquid Hand Soap, 128 oz - Orange
Average customer rating
4.3
(400 Reviews)
Rating breakdown 400 reviews
5 Stars
286
4 Stars
46
3 Stars
11
2 Stars
7
1 Star
50
61%of customers recommend this product.
(
79 out of
130)
Customer Reviews for Henkel - Dial Gold Liquid Hand Soap, 128 oz - Orange
Customer Rating
2
The Bottle Cannot Be Opened but the Soap Used to Be Good
on December 18, 2023
Posted by: JB93
from Salisbury MD
I just bought a refill bottle of this soap I've been using for years...I've been looking for just this kind...and we've been trying for ten minutes to get the lid off so we can pull off the inner seal and access the soap. I can see the seal. We have used bare hands and two kinds of tools. No luck and one of us has pulled a muscle. I wish a can opener would work. The only thing I can think of is to try to return the bottle and maybe try another one, or another brand.
No, I would not recommend this to a friend.
Response from dialsoap.comBy Raine - Team Clean Adviser, December 28, 2023
We appreciate your support for our Dial product and regret to know that you had difficulty opening it. The product was designed for security but at the same time should not be hard to open Your feedback is very important to us and we would like to learn more about your experience. Kindly reach us out through our website https://www.henkel.com/contact-us. Please provide the UPC and lot code of the product. Our Team Clean experts will be able to assist you further. Thank you and have a great day!
Written by a customer while visiting dialsoap.com
Customer Rating
1
Not as good as it use to be.
on October 2, 2024
Posted by: TJ
Since the change in the formula i am unable to use Dial Gold Antibacterial Defense with Aloe. It now causes an allergic reaction on my hands. I liked the use due to working in health care and its Antibacterial benefit.
Response from dialsoap.comBy Kurt, Team Clean Adviser, December 27, 2024
We are sorry to hear about your experience towards our Dial product. The improvement of the product aims to leave the skin gentle which is why the aloe is added. Though the product is tested to be safe, there are still consumers who have limitations with other ingredients. We'd like to know more about the concern for us to assist you, please feel free to experience us through this website https://www.henkel.com/contact-us. Thank you for the love and support for our product!
Written by a customer while visiting dialsoap.com
Customer Rating
1
No longer able to use because of aloe
on November 2, 2024
Posted by: Ang115
Why does all dial gold have aloe now! It was my go to for tattoo after care. It’s no longer good for tattoos as aloe is bad for the color of tattoos.
Response from dialsoap.comBy Kurt, Team Clean Adviser, December 27, 2024
We are sorry to hear about your experience towards our Dial. We provided the aloe with our antibacterial hand soaps to keep the skin gentle. We'd like to know more about the concern for us to assist you, please feel free to contact us through this website https://www.henkel.com/contact-us. Thank you for the love and support for our product!
Written by a customer while visiting dialsoap.com
Customer Rating
1
Who asked for aloe??
on December 19, 2024
Posted by: Cy90
from Virginia
Go back to old formula!! I used this soap for YEARS to heal my tattoos and I loved it. Now I can’t use this! It’s sad a company has to change a good thing after many years and ruin it! There was nothing wrong with the old formula!
No, I would not recommend this to a friend.
Response from dialsoap.comBy Kurt, Team Clean Adviser, December 27, 2024
We are sorry to hear about your experience towards the Dial Liquid Hand Soap. The improvements we've made are supposed to make the product gentle on skin. Our priority is your safety, and we'd like to know more about the concern for us to provide assistance, please feel free to contact us through this website
https://www.henkel.com/contact-us.
Thank you for the love and support for our product!
https://www.henkel.com/contact-us.
Thank you for the love and support for our product!
Written by a customer while visiting dialsoap.com
Customer Rating
1
Can Not Use the Pump
on July 31, 2024
Posted by: Gordie
I tried to pull up on the pump. If I pull any harder I might break it. I tried twisting while pulling. That did not work either. I did not retain my receipt from the store.
No, I would not recommend this to a friend.
Response from dialsoap.comBy Chris - Team Clean Adviser, August 23, 2024
We are sorry to hear about your experience with our Dial soap. Your feedback is very important to us. Please reach out to our Team Clean experts by e-mail at consumeraffairsNA@henkel.com. Our team of experts will be happy to assist you in addressing this issue. Have a great day!
Written by a customer while visiting dialsoap.com
Customer Rating
3
Pump Dispenser
on September 2, 2024
Posted by: Ted84
from North Carolina
It stinks. Hard to depress. Creates a vacuum in the bottle as soap is dispensed. Transfer contents to an older bottle for better results.
Response from dialsoap.comBy John - Adviser, March 5, 2025
We appreciate your support of our Dial product and regret to know that the product was not working as expected. Your feedback is very important to us, and we would like to learn more about your experience. Kindly reach out to us through our website www.henkel-northamerica.com/contact-us. Our Team will be able to assist you further. Thank you and have a great day!
Written by a customer while visiting dialsoap.com
Customer Rating
1
Nope.
on February 3, 2025
Posted by: Ashley
from Alabama
You changed your formula. Please get rid of the aloe. It just globs now. I use to wash my face with it. It sucks now.
No, I would not recommend this to a friend.
Written by a customer while visiting dialsoap.com
Customer Rating
1
New formula stinks
on March 11, 2025
Posted by: Grund
The new aloe formula literally stinks and does not lather like the non-aloe version.
You are forcing me to go with another brand.
Bring back the original formula.
You are forcing me to go with another brand.
Bring back the original formula.
No, I would not recommend this to a friend.
Written by a customer while visiting dialsoap.com