Customer reviews from bountytowels.com
Bounty - Select-a-Size Triple Roll Paper Towels, 2-Ply, 135 Sheets/Roll, 8 Rolls/Pack (05661) - White
Average customer rating
4.5
(5,507 Reviews)
Rating breakdown 5,507 reviews
5 Stars
4,360
4 Stars
460
3 Stars
169
2 Stars
162
1 Star
356
89%of customers recommend this product.
(
2,486 out of
2,797)
Customer Reviews for Bounty - Select-a-Size Triple Roll Paper Towels, 2-Ply, 135 Sheets/Roll, 8 Rolls/Pack (05661) - White
Customer Rating
3
Bounty towels just purchased are much thinner
on July 3, 2023
Posted by: New towels disappointing
I just started a new roll from a recent purchase. I immediately noticed that the towel is much thinner and less absorbent. It now feels like the cheap towels I never liked.
Please fix it ASAP. I really liked the old towels.
Please fix it ASAP. I really liked the old towels.
Response from bountytowels.comBy Aizaz Khalid, Customer Care, July 13, 2023
We apologize for this experience with our paper towel and appreciate you reaching out. Our Bounty team is aware of a quality issue that may be impacting your recent experience with our product. This issue does not meet our high-quality standards and our Bounty team is implementing immediate interventions to address product quality outages. We are taking your feedback seriously and are implementing corrective actions with the highest urgency. Your loyalty is appreciated and we want to talk with you further to gather some details and help make this right. Please contact us at 1-800-926-8689 from 9AM-6PM Monday-Friday.
Written by a customer while visiting bountytowels.com
Customer Rating
5
Forever Rolls
on October 22, 2023
Posted by: Marlo
You need to bring back the Forever Roll. Our family loved it and the convenience of having mailed to the house. Please reconsider this plan. Thankyou
Written by a customer while visiting bountytowels.com
Customer Rating
3
PLEASE!! bring back the Forever Roll
on January 4, 2024
Posted by: bubba6109
Such a bummer that you decided to discontinue the Forever Roll. I have bought the Megaroll, but it's not nearly as big as the Forever Roll and the home delivery was great!
Response from bountytowels.comBy Customer Care, January 8, 2024
We understand your frustration and will share your disappointment with our Product Team. Feedback from loyal consumers like you helps a lot, and we're always looking for ways to improve your experience with the Quicker, Picker, Upper, and comments like these mean a lot to us. We're so beary sorry about the Charmin Forever Roll, and if you'd like to discuss this further, call us at 1-800-926-8689, M - F, 9 a.m. to 6 p.m. EST, and we'll gladly assist you further.
Written by a customer while visiting bountytowels.com
Customer Rating
2
Select-a-Size perforation issues
on March 2, 2024
Posted by: debracadabra
The last SEVERAL packages I purchased of the Select-a-Size towels have consistently had quality control issues.
The towels have been very difficult to tear cleanly.
I will plan to purchase the regular ones in the future and cut them in half, which will be easier. Very disappointing!
The towels have been very difficult to tear cleanly.
I will plan to purchase the regular ones in the future and cut them in half, which will be easier. Very disappointing!
Response from bountytowels.comBy Customer Care, March 4, 2024
Thank you for taking the time to share your recent experience with us, Debra. A less than perfect package of Bounty should never arrive in our consumers' hands. We have a lot of processes in place to ensure the quality of Bounty, but it sounds like this one is not up to standard. We'd like to gather some information for our Quality Assurance Team and also try to make this experience up to you. Please give us a call at (800) 926-8689.
Written by a customer while visiting bountytowels.com
Customer Rating
2
Sizing is purposefully confusing
on May 27, 2021
Posted by: SmartConsumer
Bounty needs to stop the sizing bs. If they were a leader in the industry, they would strive to be transparent. At this point, they are not.
Response from bountytowels.comBy Maria Picard, The Bounty Team, May 28, 2021
We certainly don't want to cause any confusion, so we're disappointed to hear this has been your experience. Your satisfaction truly means everything to us, so we'd like to learn more and help with this. Please give us a call at (800) 926-8689.
Written by a customer while visiting bountytowels.com
Customer Rating
1
Why So Rough and Scratchy?
on October 1, 2021
Posted by: msmw
What has happened to Bounty? I noticed the paper towels started to feel really rough and scratchy at some point during the pandemic. I understand there was a shortage and I understand if corners had to be cut at first in order to ramp up supply. It was so weird because some batches would be nice and soft and other batches would be rough and scratchy. But now? They’re ALWAYS rough and scratchy and I don’t understand why. Store brand paper towels are now noticeably softer than Bounty! What happened?
Response from bountytowels.comBy Maria Picard, The Bounty Team, October 4, 2021
We're very sorry you're having this experience with Bounty. Please know that we have many quality checks in place to make sure that your towels are in the best possible condition when they leave the plant. We're sorry if this instance didn't measure up. In February, we changed the embossing pattern on our paper towels to help them trap and lock spills better. We didn't change the make up or quality of our towels at all. If you have questions, or if we can help you further, please give us a call at 800-926-8689.
Written by a customer while visiting bountytowels.com
Customer Rating
3
Decline in quality
on October 16, 2021
Posted by: Consumer2
I’ve been loyal to Bounty towels for many years but the latest change has significantly declined the quality. It makes it difficult to justify paying the higher the cost over store brands.
Response from bountytowels.comBy Maria Picard, Bounty Team, October 19, 2021
We can't than you enough for your many years of loyalty. As you've come to know throughout the years, you should always get the highest quality from Bounty, so we're disappointed to hear that wasn't the case this time. When you have a chance, please reach out to us at (800) 926-8689, and we'll get more information to best help.
Written by a customer while visiting bountytowels.com
Customer Rating
1
Why the change?
on April 15, 2022
Posted by: Jenfromtheblock
I have exclusively bought bounty paper towels for my adult life (except during the first 6 months of covid when anything went) and expected the same feel I kniw and love when I pulled a roll out of my new package. But the roll looks smaller and the towels feel awful! They are thin and papery and really mess with my sensory issues. Really upset. Why the change?
Response from bountytowels.comBy Maria Picard, Bounty Team, April 19, 2022
We can't thank you enough for your loyalty, Jen. With the many quality checks we have in place you should always get the very best, and we're disappointed to hear you didn't have the experience we'd expect. We'd like to reassure you that Bounty is still the quicker picker upper you can rely on, as well as get more information for our Quality Team, so when you have a minute, please reach out to us at (800) 926-8689.
Written by a customer while visiting bountytowels.com