Customer Reviews for Procter & Gamble - Dawn Ultra EZ-Squeeze Dish Soap, Original Scent, 22 oz - Blue
Customer Rating
1
New Fresh Scent-
on September 12, 2024
Posted by: KathiM
from Tennessee
I’ve ALWAYS used the blue original Dawn dish soap (I like what I like). I grew up with my mom using the same dish soap as well. The new Fresh Scent smells terrible…it does not smell fresh at all but rather smells chemically (unpleasant) Please keep the original blue Dawn dish liquid the same scent as it’s always been.
Response from dawn-dish.comBy Customer Care, January 2, 2025
We’re sorry you're finding the new scent unpleasant and have been missing the scent you've grown to love, KathiM . Extensive research and consumer testing goes into our products to create appealing features and superior cleaning ability. We realize that preferences can vary from person to person, and we're sharing your feedback that you find the fragrance chemically. Your longtime loyalty is appreciated, and we'd like to help you find a Dawn version that you can continue to love. Please give us a call at 1-800-725-3296 from 9AM -- 6PM EST Monday–Friday, so we can assist you.
The new scent finally hit shelves here, and all the reviews are right. It smells absolutely terrible and the bad smell clings to my hands.
No, I would not recommend this to a friend.
Response from dawn-dish.comBy Customer Care, January 3, 2025
We're so sorry to read your review. If you'd like help buying a different Dawn version you might love just as much as the original, you're welcome to call us at (800) 725-3296.
Awful scent. Original was the best, please bring it back
Response from dawn-dish.comBy Customer Care, December 31, 2024
We're sorry that your nose finds the updated fragrance terrible, Nick bob. We continuously strive to offer appealing product features, and a lot of research and consumer testing goes into our products. However, we also realize that preferences can vary from person to person, and your feedback is being shared with our Dawn Team. Your satisfaction matters to us, and we'd like to help if you've purchased a bottle of Dawn that you're unhappy with. Please give our Dawn Team a call at 1-800-725-3296 from 9AM -- 6PM EST Monday–Friday, so we can assist you.
[This review was collected as part of a promotion.] By far, my favorite kitchen product! The only soap that actually cleans my dishes without leaving residues. I keep this stocked up at my house so I never run out! The packaging is absolutely perfect. You definitely get your money worth with this stuff. Scent is just perfect not too overwhelming! Definitely 10 out of 10 recommend!
The new fragrance is terrible. It lingers on my dishes and hands. I had to use a different soap to remove the smell. I will never purchase this product again unless they remove the fragrance.
No, I would not recommend this to a friend.
Response from dawn-dish.comBy Customer Care, December 31, 2024
We're sorry you're disappointed with the change in fragrance, Apedrap357, and have found the scent lingering on your dishes and hands. A lot of thought and research goes into each product, we offer a variety of dish soap versions and scents. As well, our products undergo stringent quality controls to ensure performance and safety. When the soap scent lingers on your dishes, there could be a few potential causes for this happening. Over time, dish soap buildup can accumulate on dishes. Also, if you have hard water, it can interfere with the effectiveness of the soap and leave behind residue (using a water filter may help). For best results, add about 2 tablespoons of dish soap to the sink, then add water that’s 105-115°F. We don't recommend leaving to soak long term, but to wash promptly, and rinse the dishes thoroughly with clean water. We take your satisfaction very seriously, and our Dawn Team would like to learn more about your experience to further assist you. Please give us a call at 1-800-725-3296 from 9AM -- 6PM EST Monday–Friday.
From a multi-generational house of Dawn users. New scent is no good. Lingers long after rinsing. Kind of nauseating and does not smell clean.
Original scent was 5 stars along with the product. Switching to another brand. Hope your R&D people figure it out.
No, I would not recommend this to a friend.
Response from dawn-dish.comBy Customer Care, September 6, 2024
We're sorry to hear that a loyal Dawn fan like you had this experience, as we can assure you that our Dawn Original has been thoroughly evaluated to be safe when used as directed. As well, a lot of thought goes into creating features that we think you'll like. We appreciate your feedback, and your comments will be passed along. We do recommend that you discontinue use of this particular product if this has been your experience, and we hope that you'll give another Dawn version a try if you'd prefer a different scent. Our lightest scent can be found in our Dawn Free & Clear, and we also offer our Dawn Free & Clear Fragrance-Free. So that we can learn more and gather some details for our Safety Team, please give us a call at (800) 725-3296 when you have a chance.
I bought 2 large bottles of what I thought was the original, but I’m going to have to return them. I cannot get past that awful scent. I have to wear gloves so it doesn’t make my hands smell! Dawn used to be the only one I got. No more! I’m going to find something else! That new scent makes me want to puke. I got a small one in the store with the “new” scent and waited for the 2 large bottles I ordered in what I thought was the original scent. Now I’ve got to return those too! Sorry, whomever thought this scent was “pleasant” was WAY OFF THE MARK with this one. So you’ve lost a customer who’s purchased your dish soap for over 20 years. Now I’ve got to find another! I just can’t use Dawn anymore. (From the reviews, I’m not the only one who feels this way. Sad how businesses no longer care about their customers loyalty to a product, and are unwilling to bring back the original scent.
Response from dawn-dish.comBy Customer Care, September 5, 2024
Thank you for sharing your experience with the new scent of Dawn. Our team truly appreciates your years of Dawn loyalty. Please be assured that we thoroughly test all of our ingredients to ensure they are safe for you to use before putting them in a product. This is not an experience we would expect. Safety is our top priority and based on what you shared we recommend discontinuing use of this Dawn. We hope you'll give our Dawn Free & Clear Fragrance-Free a try, as it has all of the cleaning power of Dawn with no added scent. We'd love to hear more about your experience in order to make a complete report to our Safety Team, and to help you further. Please hang on to the product and give us a call at (800) 725-3296 Monday-Friday 9 AM - 6 PM EST.