We're sorry to hear that you feel this way, and that this has been your experience. We hope that you're doing well, and we can assure you that our Dawn Original has been thoroughly evaluated to be safe when used as directed. This includes the use of Dawn for emergency first-aid intervention by trained professionals in accidental exposures of animals – including accidental oil contamination of marine wildlife. Dawn is a very effective agent for the removal of oil contamination from fur/feathers, and this emergency intervention by trained personnel is a well-recognized and beneficial medical intervention. As well, it's safe to wash bird items like water bowls and cages with Dawn, so long as you rinse with plenty of water afterwards and dry the items thoroughly. We hope this information is helpful. We'll be sure to share your comments with the rest of our team, and we do recommend that you discontinue use of this particular product, if you haven't already. If you'd prefer a different scent, we recommend giving another Dawn version a try, and you may be interested in our Dawn Free & Clear Fragrance-Free. So that we can learn more about your experience and gather some additional details for our Safety Team, please give us a call at (800) 725-3296 when you have a moment.

We're sorry that your Dawn EZ-Squeeze bottle has been leaking. Our products and packages go through many quality checks, to ensure reliable performance. The last thing we want is for you to find a mess from a leaking bottle, and we're glad you reached out. First, we recommend that you check the bottle and cap to make sure that nothing is cracked or broken. If the bottle looks undamaged, next, loosen the cap to release the pressure then re-tighten it back on the bottle. Then give the bottle one big squeeze onto a sponge or into the sink for about 2 seconds. Also, for best results, the EZ-Squeeze bottles should always be stored with the cap side down. Your satisfaction is important to us, and we'd like to gather some additional information to further help. Please give our team a call at 1-800-725-3296 from 9AM — 6PM EST Monday – Friday.

Your long-time loyalty means a lot to us, and we thank you for reaching out about the recent scent changes to our Dawn Ultra Original. This is the first scent change for Dawn Original in over 10 years, and we're very sorry for your disappointment. The fragrance change of Dawn Ultra Original was implemented after receiving positive feedback during extensive testing with consumers. Please be assured that we value your feedback greatly and we're sharing it with the rest of our Dawn Team. Consumer feedback is vital in helping us improve our products and ensuring that we deliver the best possible experience to our consumers; it’s also instrumental in guiding the Dawn Team as they continue to work on future innovations. If you're a fan of unscented products, we think you might love our Dawn E-Z Squeeze Free & Clear Fragrance-Free Dishwashing Soap. Thank you again for taking the time to share your feedback with us, and please feel free to give us a call at (800) 725-3296 for more help.