Customer Reviews for Procter & Gamble - Dawn Ultra EZ-Squeeze Dish Soap, Original Scent, 22 oz - Blue
Customer Rating
2
Terrible “New Clean Scent”
on February 13, 2024
Posted by: Meg1981
I have always purchased the original dawn not only because it was effective but also because it was the only scent I could tolerate. The “New Clean Scent” is terrible. It leaves a scent on my dishes and gives me a headache. Please bring back the original scent!
Response from dawn-dish.comBy Customer Care, February 15, 2024
We understand that your experience with your recently purchased bottle of Dawn Ultra Dish Soap, with the updated Original scent wasn't one you enjoyed, Meg. Please know, we're truly sorry about this, and appreciate your concerns. It's really important to us that you can use Dawn comfortably, and we do everything we can to make sure this is the case. Our Safety Team puts all products and ingredients through very strict testing, making sure you'll be able to safely use the soap as directed. That said, we understand that personal sensitivity to any ingredient may happen, and is very individual. We want to help you as best we can, and hope you'll put the rest of the bottle off to the side, where it won't be used or tossed out. Then, call us any Monday through Friday, from 9 AM to 6 PM, EST for further assistance. Our number is 1 (800) 725-3296.
You ruined a wonderful product beloved by millions
on February 12, 2024
Posted by: Unhappy Camper
from Minnesota
Why "fix" something that wasn't broken? The NEW CLEAN SCENT is truly awful! Please change it back. If you had made the soap less smelly, that would have been welcome, but it was fine as it was. The new scent, however, is a horrible mistake. Dreadful, yucky, ick, no thank you!
No, I would not recommend this to a friend.
Response from dawn-dish.comBy Customer Care, February 15, 2024
From the start, our goal is for our users to enjoy doing the dishes. Scent plays a huge factor in this, so we're sorry to hear that you're not a fan of the new scent. Extensive testing is done to get the scent just right, so your feedback is valuable, and we'd like to hear from you about this. Please call us at (800) 725-3296.
I have always used Original Dawn and it is the only dishwashing soap I use. I also use it for stain removal and other cleaning tasks. The original would receive 5 stars but in my last grocery order I was given Dawn liquid with a small sticker that said New Clean Scent. It smells exactly like the gag inducing cough medicine of my childhood! I can't use it and will have to return it. Please tell me that you are not replacing the original scent.
Response from dawn-dish.comBy Customer Care, February 14, 2024
Thanks for being a longtime Dawn fan, DB12, and we're very sorry to learn you don't like our new scent. We'd strongly recommend discontinuing using Dawn Ultra EZ Squeeze Original Scent if you get any type of negative health reaction. So that we can share more details with our Quality and Safety Teams and help you, would you mind calling us at (800) 725-3296?
The new “clean scent” that has replaced “original scent” is disgusting. I’ve gone my entire life and they’ve never changed the scent of original Dawn…until recently. Awful. Smells truly hideous. Bring back the original, please.
Response from dawn-dish.comBy Customer Care, February 15, 2024
We certainly appreciate your loyalty to Dawn. We're sorry to hear that you feel this way about the scent, as we do put a lot of thought into creating features that we think you'll enjoy. We'll be sure to let our team know how you feel, and you're always welcome to give us a call at (800) 725-3296 if there's anything more we can help you with.
I have always used Dawn. This new scent is so strong. It smells like it should be an air freshener. I am washing dishes. I’m scared this scent will remain on my dishes. I will have to look for a new dish soap. Please being back the orginal Dawn and not this “clean” scent. Its very strong.
No, I would not recommend this to a friend.
Response from dawn-dish.comBy Customer Care, February 14, 2024
We're sorry to hear the Dawn upgraded scent isn't for you, and assure you that we're letting our team know your feedback. We'd like to find a Dawn that's a better fit for you, so when you have a minute, please get in touch with us at (800) 725-3296.
Why did they change the scent?!! I’ve only used Dawn dish soap and now I will not buy it again because it’s smells HORRIBLE! If it’s not broke, don’t fix it!! I’m super disappointed with the “new clean scent”! Yuck!!
No, I would not recommend this to a friend.
Response from dawn-dish.comBy Customer Care, February 14, 2024
We're sorry to hear you don't enjoy the upgraded scent, and assure you that we're letting our team know your feedback, Brooke. We'd like to find a Dawn that's a good fit for you, so when you have a minute, please get in touch with us at (800) 725-3296.
The new scent is so bad. Why change a good thing. Time to find a new product.
No, I would not recommend this to a friend.
Response from dawn-dish.comBy Customer Care, February 14, 2024
We're sorry to hear you aren't a fan of the upgraded scent, and assure you that we're letting our team know your feedback. We'd like to find a Dawn that's a better fit, so when you have a minute, please get in touch with us at (800) 725-3296.
This description is deceiving because the bottle in the picture says one thing while the product info says another. Unfortunately, the picture is correct! There is no more original scent. The product and the scent has been changed. The only warning you’ll get when you purchase this product (in the original branded bottle) is a tiny yellow sticker that says “new clean scent.” Don’t be fooled by the name, there is nothing clean about it! It’s almost as if they refilled original bottles with some kind of disgusting “refreshing rain scent” or something along those lines. Not only is the scent different, but the viscosity of my soap was also changed. It was much more watery and oozed out of the bottom of my ez-squeeze tube when I refilled it from a large jug. I contacted Dawn and they don’t really care about the scent change…they told me that they did their market research prior to making the switch. Well, this is one customer they didn’t survey and I can tell you that I won’t be purchasing Dawn again. I’d also suggest that the company remove all animals from their packaging and any video marketing showing their products in use cleaning off animals from oil spills…no animal should be cleaned off with toxic smelling soap and no human should use it to wash dishes!
Response from dawn-dish.comBy Customer Care, February 14, 2024
We appreciate your detailed review and feedback, Darae27. Be assured that our Quality Team takes reports like this seriously! You're welcome to call us again at (800) 725-3296 for any further assistance.