Customer reviews from otterbox.com
OtterBox - Wireless Power Bank for MagSafe, 3k mAh | Color: - Black
Average customer rating
3.4
(83 Reviews)
Rating breakdown 83 reviews
5 Stars
39
4 Stars
8
3 Stars
7
2 Stars
8
1 Star
21
55%of customers recommend this product.
(
28 out of
51)
Customer Reviews for OtterBox - Wireless Power Bank for MagSafe, 3k mAh | Color: - Black
Posted by: drobin3
Verified Purchase:Yes
Simple to use Mag Safe charger. Charges via a USB C connector. Can bring a drained phone to about 50%.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
1
Good for emergency only
on January 20, 2023
Posted by: Bren5
This would be good to charge your phone if it has died and you need a boost to get to a real charger. This will only charge your phone (mine is a Iphone14pro) to maybe 45%. Then the battery dies. I was disappointed. But I do take it with me on short day trips in case I need. But on long day trips etc I need a real charger.
Thank you
Thank you
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, January 25, 2023
Hey there! Thanks so much for taking the time to share your experience with this Wireless Power Bank for MagSafe with us. We're sorry to hear you didn't find this products output super sufficient. We find that you'll get a better charge to your device with this accessory when your phone isn't in use. We sincerely appreciate your feedback on this though. If you're looking for a way to get your device powered up quicker, you might want to check out our 5k mAh version of this Power Bank with the link below. Please feel free to give our CS team a buzz at 1-855-688-7269 with any questions or concerns.
https://www.otterbox.com/en-us/magsafe-wireless-power-bank-for-magsafe-and-5k-mah-black/78-80534.html
Cheers,
OtterBox Customer Support
https://www.otterbox.com/en-us/magsafe-wireless-power-bank-for-magsafe-and-5k-mah-black/78-80534.html
Cheers,
OtterBox Customer Support
Written by a customer while visiting otterbox.com
Posted by: Mama1988
Verified Purchase:Yes
It’s thin and nice but the magnet isn’t strong and it really doesn’t charge your phone. It dies quick.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, January 23, 2023
Hi there! So sorry to hear about your experience with the Wireless Power Bank for MagSafe. Are you using this accessory with your caseless device or one of our made for MagSafe cases? If you're using a non-MagSafe case, this could be interfering with that magnetic connection needed to hold the Power Bank in place and to get your device amped up. If this doesn't solve things for you and those power problems persist, please give our CS team a call at 1-855-688-7269 and we'd be happy to start troubleshooting things with you to help find the best way forward.
Cheers,
OtterBox Customer Support
Cheers,
OtterBox Customer Support
Written by a customer while visiting otterbox.com
Customer Rating
2
Only charges phone for like 20%
on January 11, 2023
Posted by: Anonymous
This is only for emergencies to get you to a phone charger. It can’t even give your phone 1 full charge. I’m very unhappy with this product.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, January 12, 2023
One-fifth of the expected performance of this Otter power bank would have us feeling pretty depleted as well, and we're sorry that you're struggling to keep everything amped up. The good news is we are here and happy to help with some troubleshooting tips and tricks, or even a brand-new warranty replacement if need be.
Just give us a call at 1-855-688-7269, and we'll get right on the case!
Best,
OtterBox Customer Support
Just give us a call at 1-855-688-7269, and we'll get right on the case!
Best,
OtterBox Customer Support
Written by a customer while visiting otterbox.com
Customer Rating
4
Quality Build But…
on October 25, 2022
Posted by: Anonymous
[This review was collected as part of a promotion.] As is expected with Otterbox, the build quality is outstanding. The plastic feels just like otterbox’s other cases with the matte texture plastic and the styling fits in perfectly.
Though charging the battery itself takes quite awhile and it gets pretty warm overtime. If the magnets were just a little bit stronger and the magsafe attachment to the phone had a bit of silicone to stop it from slipping around, this would definitely be a win.
Written by a customer while visiting otterbox.com
Customer Rating
4
It’s ok
on October 25, 2022
Posted by: prettyprivatethings
[This review was collected as part of a promotion.] I like how portable this is. It’s easy to use and self explanatory. But i need something that charges one full charge. This does not.
Written by a customer while visiting otterbox.com
Customer Rating
2
Could be better
on October 13, 2022
Posted by: craemay
[This review was collected as part of a promotion.] This portable charger doesn’t hold that long of a charge so this is only ideal for a quick emergency charge until you can get yourself to an outlet. I also don’t like that it’s only compatible with MagSafe cases - I have to take off my regular one in order to charge it.
Response from otterbox.comBy OtterBox, Customer Service Team, October 17, 2022
Hi there!
Thanks so much for this feedback! We're so sorry to hear the Wireless Power Bank for MagSafe didn't have as much juice as you were expecting, we understand that can be disappointing. You're correct in saying this item will work best with one of our MagSafe cases or with your caseless device. This allows for that magnetic connection to hold securely to your phone. Please feel free to give our team a ring at 1-855-688-7269 with any questions or concerns.
Best,
OtterBox Customer Service Team
Thanks so much for this feedback! We're so sorry to hear the Wireless Power Bank for MagSafe didn't have as much juice as you were expecting, we understand that can be disappointing. You're correct in saying this item will work best with one of our MagSafe cases or with your caseless device. This allows for that magnetic connection to hold securely to your phone. Please feel free to give our team a ring at 1-855-688-7269 with any questions or concerns.
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
4
I enjoy it but it could be better!
on October 12, 2022
Posted by: hannahrawrrr
[This review was collected as part of a promotion.] I found that this was slightly more bulky than I originally imagined. I do not feel as though it works as well as some of my other portable chargers that have a cord or my other MagSafe chargers. I think it is great for convenience when you want to go cord free but I will find myself carrying both going forward.
Written by a customer while visiting otterbox.com