Customer reviews from otterbox.com
OtterBox - Wireless Power Bank for MagSafe, 3k mAh | Color: - Black
Average customer rating
3.5
(82 Reviews)
Rating breakdown 82 reviews
5 Stars
39
4 Stars
8
3 Stars
7
2 Stars
8
1 Star
20
56%of customers recommend this product.
(
28 out of
50)
Customer Reviews for OtterBox - Wireless Power Bank for MagSafe, 3k mAh | Color: - Black
Customer Rating
1
Dies quick
on August 26, 2023
Posted by: Colt72
Definitely not 3k mah it charges my iPhone 14 about 30% then dies while the phone is off
No, I would not recommend this to a friend.
Response from otterbox.comBy Customer Service, August 28, 2023
Hello! We apologize that you are experiencing issues with your Wireless Power Bank holding a charge appropriately. Please give our CS Team a call at 1-855-688-7269 and we are happy to help with this!
Written by a customer while visiting otterbox.com
Customer Rating
1
Good for emergency only
on January 20, 2023
Posted by: Bren5
This would be good to charge your phone if it has died and you need a boost to get to a real charger. This will only charge your phone (mine is a Iphone14pro) to maybe 45%. Then the battery dies. I was disappointed. But I do take it with me on short day trips in case I need. But on long day trips etc I need a real charger.
Thank you
Thank you
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, January 25, 2023
Hey there! Thanks so much for taking the time to share your experience with this Wireless Power Bank for MagSafe with us. We're sorry to hear you didn't find this products output super sufficient. We find that you'll get a better charge to your device with this accessory when your phone isn't in use. We sincerely appreciate your feedback on this though. If you're looking for a way to get your device powered up quicker, you might want to check out our 5k mAh version of this Power Bank with the link below. Please feel free to give our CS team a buzz at 1-855-688-7269 with any questions or concerns.
https://www.otterbox.com/en-us/magsafe-wireless-power-bank-for-magsafe-and-5k-mah-black/78-80534.html
Cheers,
OtterBox Customer Support
https://www.otterbox.com/en-us/magsafe-wireless-power-bank-for-magsafe-and-5k-mah-black/78-80534.html
Cheers,
OtterBox Customer Support
Written by a customer while visiting otterbox.com
Customer Rating
3
Needs longer charge life
on August 10, 2023
Posted by: Sloate
the power bank only charge my iphone 13 pro max from 14-44 percent
Response from otterbox.comBy Customer Service, August 11, 2023
Hello! We apologize that you are having a charging issue with your Wireless Power Bank for MagSafe. The portable, magnetic 3k mAh battery is designed to extend the life of your phone. If this issue persists after ensuring the Wireless Power Bank for MagSafe is fully charged itself, please give our CS Team a call at 1-855-688-7269 and we are happy to help with this!
Written by a customer while visiting otterbox.com
Posted by: Stacey R
Verified Purchase:Yes
Great power source on the go does get a little warm if you’re using it while charging so I’d recommend letting it charge while not using it charges pretty fast great buy.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Jeff
Verified Purchase:Yes
Horrible doesn’t really improve battery life so I don’t think it’s worth the money
Response from otterbox.comBy Customer Service, February 16, 2024
Hello, Jeff! The Wireless Power Bank for MagSafe is not necessarily designed to prolong the device battery life, but is instead intended to provide a portable and wireless charging option for the device on the spot! If our Customer Service Team may assist with any questions or troubleshooting, please do not hesitate to reach out as we are always happy to help!
Written by a customer while visiting otterbox.com
Posted by: Chase
Verified Purchase:Yes
They advertise this as 3k milliamp it's a lot closer to 1k
No, I would not recommend this to a friend.
Response from otterbox.comBy Customer Service, February 4, 2025
Hello Chase! We’re so sorry to hear about the trouble with your product! Please reach out to our CS Team by phone or via chat, and we are happy to help with this!
Written by a customer while visiting otterbox.com
Posted by: Ryan
Verified Purchase:Yes
The magsafe charger does not stay on the case. It just slides right off.
No, I would not recommend this to a friend.
Response from otterbox.comBy Customer Service, September 22, 2025
We’re so sorry to hear about the trouble with your product! Please reach out to our Customer Service Team via chat, and we are happy to help with this situation.
Written by a customer while visiting otterbox.com
Posted by: An of Upstate NY
Verified Purchase:Yes
Doesn’t provide very much charging capability. The battery could only charge my 16 pro max to 50% from 5%. I got the same results in more than 2 attempts.
No, I would not recommend this to a friend.
Response from otterbox.comBy Customer Service, September 23, 2025
Hello! Thank you for your feedback! The Wireless Power Bank for MagSafe is designed to give your device charging on the go, but is not a big enough battery to charge most devices to full. If you do have questions, please reach out to our Customer Service team via chat, and we are happy to assist!
Written by a customer while visiting otterbox.com