Customer reviews from otterbox.com
OtterBox - Wireless Power Bank for MagSafe, 3k mAh | Color: - Black
Average customer rating
3.5
(82 Reviews)
Rating breakdown 82 reviews
5 Stars
39
4 Stars
8
3 Stars
7
2 Stars
8
1 Star
20
56%of customers recommend this product.
(
28 out of
50)
Customer Reviews for OtterBox - Wireless Power Bank for MagSafe, 3k mAh | Color: - Black
Posted by: Breanne
Verified Purchase:Yes
The power pack did not hold charge for very long. Would not even charge my phone from 54% to 100% without dying.
No, I would not recommend this to a friend.
Response from otterbox.comBy Customer Service, January 23, 2024
Hey Breanne! We’re so sorry to hear about the trouble with your Wireless Power Bank! We have a great warranty, and we would be more than happy to get you a new product via warranty replacement or help you troubleshoot. Please give our CS Team a call at 1-855-688-7269 and we are happy to help with this!
Written by a customer while visiting otterbox.com
Posted by: Rachael
Verified Purchase:Yes
Power bank becomes very hot upon use and does not charge phone fully before it is depleted.
No, I would not recommend this to a friend.
Response from otterbox.comBy Customer Service, Customer Service, October 21, 2024
Hello, Rachael! We are so sorry to hear you are experiencing an issue with your power bank. Please reach out to our CS Team by phone or via chat, and we are happy to help with this!
Written by a customer while visiting otterbox.com
Posted by: Vern
Verified Purchase:Yes
Like being able to just set my phone on it. It’s also portable but I haven’t tried to see how long it last yet.
Written by a customer while visiting otterbox.com
Posted by: Glenn Sorensen
Verified Purchase:Yes
Charger works good, to give your phone an added boost to stretch user time.
Written by a customer while visiting otterbox.com
Posted by: RDF454
Verified Purchase:Yes
I was supposed to get this power bank free with the purchase of the two cases I purchased. I was charged for the power bank I guess I will have to send it back.
Response from otterbox.comBy Customer Service, October 3, 2025
Hello! We’re so sorry to hear about the trouble with your order! Please reach out to our Customer Service Team via chat, and we are happy to help with this situation.
Written by a customer while visiting otterbox.com
Customer Rating
5
Love it!
on January 3, 2022
Posted by: Anna J
Wish I knew how long the pack itself charged, but it’s definitely useful!
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: drobin3
Verified Purchase:Yes
Simple to use Mag Safe charger. Charges via a USB C connector. Can bring a drained phone to about 50%.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Bvshaw11
Verified Purchase:Yes
The battery was dead on arrival. It was on the charger for 24 hours. Predded the button to turn it on and there was nothing. No led on to even indicate it was charging. I guess thats why it was free with purchase.
No, I would not recommend this to a friend.
Response from otterbox.comBy Customer Service, August 26, 2025
Hello! We’re so sorry to hear about the trouble with your product! Please reach out to our CS Team by chat, and we are happy to help with this!
Written by a customer while visiting otterbox.com