The battery pack does not work with my Samsung Galaxy z fold
No, I would not recommend this to a friend.
Response from otterbox.comBy Customer Service, August 21, 2025
Hello Michael! Thank you for your feedback! While the MagSafe portion does not fully align with your Z Fold7, you can still use this via USB-C connection! If you have questions, please reach out to our CS team via chat and we are more than happy to assist!
I really didn’t know what to expect from this but I’m going to find out how to make this work
Response from otterbox.comBy Customer Service, September 24, 2025
We’re so sorry to hear about the trouble with your product! Please reach out to our Customer Service Team via chat, and we are happy to help with this situation.
I was supposed to get this power bank free with the purchase of the two cases I purchased. I was charged for the power bank I guess I will have to send it back.
Response from otterbox.comBy Customer Service, October 3, 2025
Hello! We’re so sorry to hear about the trouble with your order! Please reach out to our Customer Service Team via chat, and we are happy to help with this situation.