Customer reviews from brother-usa.com
Brother - Computerized Embroidery Machine
Average customer rating
4.4
(62 Reviews)
Rating breakdown 62 reviews
5 Stars
45
4 Stars
8
3 Stars
4
2 Stars
1
1 Star
4
100%of customers recommend this product.
(
28 out of
28)
Customer Reviews for Brother - Computerized Embroidery Machine
Customer Rating
1
Worst Machine I ever owned. So Many issues.
on September 24, 2023
Posted by: SusieQ
from TN
the machine started having issues just a month after I owned it. Now I have owned it less than 6 months. It's in the shop currently with a list of issues. I wanted to Love this machine but sadly it has caused so many issues and ruined clothing.
Response from brother-usa.comBy Brother, Customer Service, September 26, 2023
We are sorry to hear that your Brother PE900 is not embroidering correctly and is in for repair. We apologize for any inconvenience. We would also like to help answer questions that you may have. Please contact Brother Customer Service at:
https://www.brother-usa.com/support
https://www.brother-usa.com/support
Written by a customer while visiting brother-usa.com
Customer Rating
5
Easy
on September 6, 2023
Posted by: Purple peep
from California
Easy to use the LCD, thread & change thread colors.
Written by a customer while visiting brother-usa.com
Customer Rating
5
Beautiful monograms!
on June 4, 2023
Posted by: Nancy
Great quality monogramming machine. Monograms look beautiful. I am an experienced sewer but never used a monogram machine before. Had no trouble after practicing for a short time. Only difficulty was with transferring designs from the internet. Still working on that.
Written by a customer while visiting brother-usa.com
Customer Rating
5
Update great features
on May 9, 2023
Posted by: Nniles211
Update of previous post. After installing update all features worked correctly. The PE 900 with the Artspira app are so much fun to use. I am so excited about this embroidery machine.
Written by a customer while visiting brother-usa.com
Customer Rating
5
Wonderful addition for any crafter
on May 2, 2023
Posted by: Theresa872
from Starcity IN
[This review was collected as part of a promotion.] This machine was easy to use after I read directions. At first thinking I've used sewing machines before I figured I didn't have to. But I couldn't figure it out at first. Once I read directions to get it going, it's easy. I've bought extra thread since it only came with white, it was decently priced. This machine makes it so easy to monogram or personalize all fabrics. So far I've done just a test piece, then tee shirts. I'm working on adding designs, but I will tell you that it didn't link to my chromebook laptop. I had to use my desktop with windows 10. Even though my laptop has windows 10, I'm not sure why it doesn't connect.
I would recommend this to a friend!
Written by a customer while visiting brother-usa.com
Customer Rating
2
Artspira App
on April 28, 2023
Posted by: nniles211
from Niles MI
App saying machine not registered to Artspira when I know it’s registered.
Response from brother-usa.comBy Brother, Customer Service, April 28, 2023
We apologize for any inconvenience. Please see the link below for further assistance when registering your Brother PE900 in the Artspira app:
https://help.brother-usa.com/app/answers/detail/a_id/183086
If you are still experiencing the same issue, please contact Brother Customer Service at:
https://www.brother-usa.com/support
https://help.brother-usa.com/app/answers/detail/a_id/183086
If you are still experiencing the same issue, please contact Brother Customer Service at:
https://www.brother-usa.com/support
Written by a customer while visiting brother-usa.com
Customer Rating
5
Amazing Embroidery Machine!
on April 26, 2023
Posted by: MikeP el
from Elmira, NY
[This review was collected as part of a promotion.] Brother - Brother PE900 Embroidery Machine, Wireless LAN Connected, 5" x 7" Hoop, 193 Built-in Embroidery Designs is one amazing unit! It’s extremely well made and durable. I can’t believe all of the cool designs that this machine does. You have presets on the machine, plus you can use the Artspira app for even more designs and ideas. It’s not difficult to use, its self threading needle helps a lot. The bobbins are easy to wind, and it’s easy to thread with your colors. I just love this awesome embroidery machine!
I would recommend this to a friend!
Written by a customer while visiting brother-usa.com
Customer Rating
5
Fabulous machine!
on April 23, 2023
Posted by: Deborah
from Elizabethton, TN
I love this machine! The display is fabulous and an improvement over my old 750D. The convenience of the wireless transfer of designs cannot be overstated. So glad I bought this.
Written by a customer while visiting brother-usa.com