Customer reviews from brother-usa.com
Brother - Computerized Embroidery Machine
Average customer rating
4.4
(62 Reviews)
Rating breakdown 62 reviews
5 Stars
45
4 Stars
8
3 Stars
4
2 Stars
1
1 Star
4
100%of customers recommend this product.
(
28 out of
28)
Customer Reviews for Brother - Computerized Embroidery Machine
Customer Rating
5
Beginner Friendly and advice!
on October 27, 2024
Posted by: Alison
from Michigan
I am a beginner and this is so easy to use. Best advice NO PRE WOUND BOBBINS. Wind your own with Brother 90wt on the machine. Had issues in beginning with using pre wound and now that I wind my own it runs like a dream!
Written by a customer while visiting brother-usa.com
Customer Rating
4
Great machine
on September 26, 2024
Posted by: Pwall
from Lexington Tennessee
I really like it I just wish the tension was a little easier to understand
Written by a customer while visiting brother-usa.com
Customer Rating
1
Broke immediately
on September 20, 2024
Posted by: Jess
from Detroit MI
Broke less than 48 hours after receiving and the only service center in my state never picks up their phone and was closed in the middle of a Monday when I tried to go in person.
Response from brother-usa.comBy Brother Customer Service, September 23, 2024
Thanks for taking the time to review your experience with the Brother PE900. We appreciate your feedback. I’m sorry to hear that you are having issues with the Brother PE900. I sincerely apologize for any inconvenience this issue may have caused you. We’d like an opportunity to help. Please contact us directly at:
https://www.brother-usa.com/support/PE900
https://www.brother-usa.com/support/PE900
Written by a customer while visiting brother-usa.com
Customer Rating
5
Brother Machine PE900
on July 22, 2024
Posted by: grammalee
I enjoyed this machine but wanted a bigger field and hoop so I returned this one and purchased the NQ1700E because of the larger size
Written by a customer while visiting brother-usa.com
Customer Rating
3
Needle lever broke
on January 1, 2024
Posted by: G702
from Las Vegas Nevada
Received the PE900 for Christmas. Was very excited to start my first project. My first project turned out great. But on the second test project the needle threader lever broke, it’s plastic. Why make it out of plastic when you have to put a little force on it. Is there a replacement? Or do I need to return the entire machine??
Response from brother-usa.comBy Brother Customer Service, January 3, 2024
We are sorry to hear about your needle threader lever on your Brother PE900. This item is only available from a Brother authorized dealer and they set the pricing on the parts or accessories that they sell. Please contact your local authorized Brother Innov-ís Dealer for more information at the link below:
https://www.brother-usa.com/dealer-locator
https://www.brother-usa.com/dealer-locator
Written by a customer while visiting brother-usa.com
Customer Rating
5
Ease of Use
on October 29, 2023
Posted by: Debi
from McConnelsville Ohio
Love this machine. I am just a beginner and it was so easy for me to embroidery on my PE900.
Written by a customer while visiting brother-usa.com
Customer Rating
4
Nice
on October 16, 2023
Posted by: Kath
from Texas
The Brother Pe900 embroideries really nice. The only problem is the plastic part of the lever for the threader broken off the first week. Other than that I’m enjoying it.
Written by a customer while visiting brother-usa.com
Customer Rating
1
Do not own it anymore
on October 15, 2023
Posted by: LHart
Had it four days it decided it would rather break than work.
Written by a customer while visiting brother-usa.com