Customer reviews from brother-usa.com
Brother - Computerized Embroidery Machine
Average customer rating
4.4
(62 Reviews)
Rating breakdown 62 reviews
5 Stars
45
4 Stars
8
3 Stars
4
2 Stars
1
1 Star
4
100%of customers recommend this product.
(
28 out of
28)
Customer Reviews for Brother - Computerized Embroidery Machine
Customer Rating
4
Could have been a 5 star
on January 21, 2025
Posted by: Sandy
from Texas
I absolutely love it! I am having so much fun creating gifts for my family members. I would have left a five star rating if only the method to upload designs wirelessly or without drive was easier using Aspira. The need to upload latest version is not an easy task. So much so that I no longer use that feature.
Written by a customer while visiting brother-usa.com
Customer Rating
4
Great little machine needs improvement
on January 8, 2025
Posted by: Cheryl R
from Vinton IA
I like my machine and have done beautiful things. I don't understand why it is not easier to clean the bobbin area of thread
Written by a customer while visiting brother-usa.com
Customer Rating
4
Love it
on January 3, 2025
Posted by: Vick
from Houston Tx
I loved this machine and used the embroidery as well as to quilt. All my kids loved creating projects. I only lost it when we had a hurricane come through. This is a well rounded machine.
Written by a customer while visiting brother-usa.com
Customer Rating
4
Good beginner machine
on December 31, 2024
Posted by: Dfiant
Its a great little starter machine with some issues. The automatic threader doesn't always work and I had to take it to the shop within the first month for a needle issue. I believe I will get my money's worth out of it.
Written by a customer while visiting brother-usa.com
Customer Rating
3
Tension probs
on November 11, 2024
Posted by: Anonymous
This is my 3rd brother embroidery machine and I have had constant issues with the bobbin tension. I have never had to adjust the bobbin tension in any of my other machines and this machine has required adjustments with almost every single item sometimes during the embroidery process. It has been very frustrating to have a new machine that has caused more frustration than any of my previous cheaper and/or used models.
Response from brother-usa.comBy Brother Customer Service, November 12, 2024
Thanks for taking the time to review your experience with the Brother PE900. We appreciate your feedback. I’m sorry to hear that you are having bobbin tension issues with the Brother PE900. I sincerely apologize for any inconvenience this issue may have caused you. We’d like an opportunity to help. Please contact us directly at:
https://www.brother-usa.com/support/PE900
https://www.brother-usa.com/support/PE900
Written by a customer while visiting brother-usa.com
Customer Rating
5
Awesome embroidery machine
on November 6, 2024
Posted by: Sharon
from Overgaard, AZ
This is my first embroidery machine, so there was a bit of a learning curve. My friend that also came over and spent about 15 minutes with me going over the machine basics. It is so much fun, I could just watch it for hours. I have embroidered about 6 sweatshirt jackets for my Mom who is 92 years old. She just loves watching it sew. After seeing her sweatshirts, I have requests from my niece for embroidered sweatshirts as well. I would definitely recommend this embroidery machine to anyone looking for an embroidery only machine.
Written by a customer while visiting brother-usa.com
Customer Rating
4
Happy
on October 30, 2024
Posted by: B seyfert
from Kirtland new mexico
I can do what I need without being overwhelmed by the computer
Written by a customer while visiting brother-usa.com
Customer Rating
5
I am a Beginner and it is Perfect
on October 28, 2024
Posted by: NikaB
from Nashville, TN
I love this machine! I am a newbie and it is perfect for beginners.
Written by a customer while visiting brother-usa.com