Customer reviews from otterbox.com
OtterBox - Symmetry Series Case for iPhone 13 Pro Max / 12 Pro Max - Stardust
Average customer rating
3.4
(67 Reviews)
Rating breakdown 67 reviews
5 Stars
28
4 Stars
6
3 Stars
9
2 Stars
12
1 Star
12
59%of customers recommend this product.
(
34 out of
58)
Customer Reviews for OtterBox - Symmetry Series Case for iPhone 13 Pro Max / 12 Pro Max - Stardust
Posted by: ashley21
Verified Purchase:Yes
Disappointed in this case, the design on the back is not how it is pictured on the website. The hold reason I bought this was for the design and it's not up to what I was expecting. I would have bought a different case had I known the ombre effect wouldn't be as pictured.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, November 15, 2021
We're sorry to hear you're feeling pretty disappointed with how the Ombre Spray version of the Symmetry Series Clear Case looks in person versus what you saw online. We work really hard to make sure there won't be any aesthetic surprises, and we're sorry things still didn't go as either of us hoped or expected.
Perhaps one of the other finishes would be more to your liking? Feel free to give us a call at 1-855-688-7269 and we'll be glad to help make sure you have the best Otter experience possible going forward!
Best,
OtterBox Customer Service Team
Perhaps one of the other finishes would be more to your liking? Feel free to give us a call at 1-855-688-7269 and we'll be glad to help make sure you have the best Otter experience possible going forward!
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Paco
Verified Purchase:Yes
Very good product with really good warranty
I replaced a couple times in the past and no questions asked
I replaced a couple times in the past and no questions asked
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
5
Love the Symmetry series
on November 10, 2021
Posted by: Storephobia
I can’t speak to the yellowing since my case is new, but the Symmetry series are the best cases for full protection without bulk. The sides are slightly grippy and very comfortable to hold. I purchased the wallflower case and it’s lovely against the blue phone, especially with my gold pop socket. My phone feels very secure. This is my 3rd or 4th symmetry case, I don’t use anything else (I tried another brand recently because I liked the design but it looked cheap in person and wasn’t comfortable to hold, and did not feel secure in my hand so I returned it and went back to my trusted and loved Symmetry series). I drop my phone a lot and the Symmetry case has never failed me. In fact, I just look at my phone as it drops and think oh well, it’ll be just fine :)
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: bob1
Verified Purchase:Yes
feels wierd compared to the one I had on my 11, commuter maybe better
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team, November 4, 2021
Hi there!
We're sorry to hear about your disappointment with your Symmetry Series case! We appreciate your feedback about the feeling of your Symmetry Series case, and we'll be sure to pass your thoughts along to our design team. If you run into any issues with your case, feel free to reach out to our Customer Service Team through the link below, we'd be more than happy to get you helped out.
Contact us: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
We're sorry to hear about your disappointment with your Symmetry Series case! We appreciate your feedback about the feeling of your Symmetry Series case, and we'll be sure to pass your thoughts along to our design team. If you run into any issues with your case, feel free to reach out to our Customer Service Team through the link below, we'd be more than happy to get you helped out.
Contact us: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: JenniO
Verified Purchase:Yes
I love everything about the sleek design of the symmetry series. Clear is great because it allows the nice colors of the phone to show through. I had it before for my 12 pro max and loved the design so much, I got it again for my 13 pro max. I enjoyed seeding the gold on gold and the gold on blue looks just as nice.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Jennie
Verified Purchase:Yes
I love the case, but I really thought it was going to be half black and half clear but the case looks all black.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
3
Cloudy case
on October 29, 2021
Posted by: April
Case is good for protection but I’m super disappointed in the cloudy sides. It hides the pretty shiny gold and that’s the reason I wanted to go with a clear case. Not sure if apples is better.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team , November 2, 2021
Hi there!
We're sorry to hear about your disappointment with your Symmetry Series case! We appreciate your feedback about the coloration of the edges of your case, and we'll be sure to let our design team know about your experience. In the meantime, we have a great warranty, so feel free to call us at 1-855-688-7269, and we'll see if we can get you a case that's a bit more clear.
Best,
OtterBox Customer Service Team
We're sorry to hear about your disappointment with your Symmetry Series case! We appreciate your feedback about the coloration of the edges of your case, and we'll be sure to let our design team know about your experience. In the meantime, we have a great warranty, so feel free to call us at 1-855-688-7269, and we'll see if we can get you a case that's a bit more clear.
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Mike
Verified Purchase:Yes
I’ve had cases that make it very hard to adjust volume this one works perfect
I would recommend this to a friend!
Written by a customer while visiting otterbox.com