Customer reviews from otterbox.com
OtterBox - Symmetry Series Case for iPhone 13 Pro Max / 12 Pro Max - Stardust
Average customer rating
3.4
(67 Reviews)
Rating breakdown 67 reviews
5 Stars
28
4 Stars
6
3 Stars
9
2 Stars
12
1 Star
12
59%of customers recommend this product.
(
34 out of
58)
Customer Reviews for OtterBox - Symmetry Series Case for iPhone 13 Pro Max / 12 Pro Max - Stardust
Customer Rating
1
Turned yellow after a few months.
on November 29, 2021
Posted by: Windingcreek1
I bought this a few months ago. It is turning yellow. I want my money back.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, December 1, 2021
Yikes. Very sorry to see that your Stardust Symmetry Series Case has become more like Stardingy. The good news is our Otter engineers work diligently to keep such cosmetic complications at bay, so we're confident that a brand-new warranty replacement will be far better able to keep your iPhone looking sharp for the long haul!
Just ping our handy Otters at 1-855-688-7269 or via the link below and we'll have this all cleared up in no time!
https://www.otterbox.com/en-us/warranty-claim
Best,
OtterBox Customer Service Team
Just ping our handy Otters at 1-855-688-7269 or via the link below and we'll have this all cleared up in no time!
https://www.otterbox.com/en-us/warranty-claim
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
2
Not the best.
on November 25, 2021
Posted by: Angelgroves0
I love the look of this case, and it is pretty sturdy; however, it has turned yellow in a month and it’s not pretty at all anymore.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, November 29, 2021
Great to know the Symmetry Series Clear Case scores points for initial looks and overall durability, though we were sorry to hear your current unit has pulled a bit of a chameleon act on ya.
Fortunately, our handy Otters will have no trouble clearing things up with a brand-new warranty replacement that is sure to keep your iPhone looking sharp over the long haul. Just drop us a line via the link below, or give us a call at 1-855-688-7269 and we'll get right on the case!
https://www.otterbox.com/en-us/warranty-claim
Best,
OtterBox Customer Service Team
Fortunately, our handy Otters will have no trouble clearing things up with a brand-new warranty replacement that is sure to keep your iPhone looking sharp over the long haul. Just drop us a line via the link below, or give us a call at 1-855-688-7269 and we'll get right on the case!
https://www.otterbox.com/en-us/warranty-claim
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: TechMaven
Verified Purchase:Yes
I bought this o replace a Pop Up case, which was a great disappointment. However, this attractive case more than made up for it with a sleek style, sparkly starlight and an anti-microbial treatment. All in all, a great purchase and a super value.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
3
Eh
on November 21, 2021
Posted by: Jess
It does fit perfectly and feels very protective without being bulky but I’ve had the “stardust” a week and it already looks a lil dingy/ yellow on the sides.. I was also expecting it be MagSafe as well but it’s not I just looked at the website and I’ll have to get a different symmetry case..
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, November 22, 2021
Great to know the fit and protective nature of the Symmetry Clear Series Case is as expected, but we're sorry to hear that your current Stardust version has become a bit more like, hmm...Stardingy.
While it's true you would need an OtterBox that was specifically made for use with Apple's MagSafe technology if that's something you're planning on utilizing, if you'd like to stick with this model, we'd be more than happy to help with a brand-new warranty replacement to spruce things up (sorry, we won't be able to make a switch between case series under our policy). You can set things in motion via the link below, or feel free to ping our friendly Otters a call at 1-855-688-7269 and we'll be glad to help.
https://www.otterbox.com/en-us/warranty-claim
Best,
OtterBox Customer Service Team
While it's true you would need an OtterBox that was specifically made for use with Apple's MagSafe technology if that's something you're planning on utilizing, if you'd like to stick with this model, we'd be more than happy to help with a brand-new warranty replacement to spruce things up (sorry, we won't be able to make a switch between case series under our policy). You can set things in motion via the link below, or feel free to ping our friendly Otters a call at 1-855-688-7269 and we'll be glad to help.
https://www.otterbox.com/en-us/warranty-claim
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Cara
Verified Purchase:Yes
Easiest way to put screen protector and case on I have ever seen
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: SunnySide
Verified Purchase:Yes
Love this nice, sleek Symmetry case. I’m very careful and only need protection for an occasional mishap, so I didn’t really need an armored car to protect my new iPhone 13PM. Opted not to get a screen protector because of the new Ceramic Shield that is standard with new iPhones. This case is nothing short of perfect for my needs. Included a photo of case with the Sierra Blue iPhone. Very Nice!
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: KSAND
Verified Purchase:Yes
Phone case is thin for an “otterbox”. Should be more womens heavy duty but stylish options.
I would recommend this to a friend!
Response from otterbox.comBy OtterBox , Customer Service Team , November 16, 2021
Hi there!
We're sorry to hear that you're not loving your Symmetry Series case! We appreciate your feedback about the size of your OtterBox, and we'll be sure to get your thoughts passed along to our design team. Rest assured, that case has been through hundreds of hours of design testing to ensure it will provide your phone with the protection OtterBox is known for. In the meantime, if you're looking for a case option that's a bit more robust, we'd suggest checking out our Defender Series Pro here: https://www.otterbox.com/en-us/iphone-13-pro-max/defender-series-pro-case/77-83539.html#start=1
Best,
OtterBox Customer Service Team
We're sorry to hear that you're not loving your Symmetry Series case! We appreciate your feedback about the size of your OtterBox, and we'll be sure to get your thoughts passed along to our design team. Rest assured, that case has been through hundreds of hours of design testing to ensure it will provide your phone with the protection OtterBox is known for. In the meantime, if you're looking for a case option that's a bit more robust, we'd suggest checking out our Defender Series Pro here: https://www.otterbox.com/en-us/iphone-13-pro-max/defender-series-pro-case/77-83539.html#start=1
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: CubanDiva
Verified Purchase:Yes
I purchased this case because it is clear. I have had it about a week. I like the case overall but I am not able to charge my phone with a wireless device. It is a bit frustrating because I was looking forward to charging my phone wirelessly.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com