Customer reviews from otterbox.com
OtterBox - Symmetry Series Case for iPhone 13 Pro Max / 12 Pro Max - Stardust
Average customer rating
3.4
(67 Reviews)
Rating breakdown 67 reviews
5 Stars
28
4 Stars
6
3 Stars
9
2 Stars
12
1 Star
12
59%of customers recommend this product.
(
34 out of
58)
Customer Reviews for OtterBox - Symmetry Series Case for iPhone 13 Pro Max / 12 Pro Max - Stardust
Posted by: Linda
Verified Purchase:Yes
Second time buying an OtterBox. It’s durable and goes well with my gold phone. The only drawback is how heavy the phone is after putting it on.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Anonymous
Verified Purchase:Yes
This customer did not provide a text review.
Written by a customer while visiting otterbox.com
Posted by: Carmen
Verified Purchase:Yes
Protection without the bulk of some cases. I always feel my phone is protected from me dropping it.
Written by a customer while visiting otterbox.com
Customer Rating
3
Yellowed quickly
on December 15, 2021
Posted by: Kenny
For the price point and the name brand of this case I really expected it not to yellow so easily or so quickly. In less than 2 months the case is “yellowed” which was a big disappointment and it really never even had any sun time. I don’t know what caused the yellowing but it seems like a lot of other customers are dealing with the same issue of this case yellowing.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, December 16, 2021
Hi, Kenny!
We're sorry to hear about your disappointment with your Symmetry Series case! We greatly appreciate your feedback about the discoloration of your case, and we'll be sure to get it passed up the ladder to our design team. In the meantime, we have a great warranty, so feel free to reach out to our helpful Customer Service Team at 1-855-688-7269, and we can get you helped out!
Best,
OtterBox Customer Service Team
We're sorry to hear about your disappointment with your Symmetry Series case! We greatly appreciate your feedback about the discoloration of your case, and we'll be sure to get it passed up the ladder to our design team. In the meantime, we have a great warranty, so feel free to reach out to our helpful Customer Service Team at 1-855-688-7269, and we can get you helped out!
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
2
Yellowing and barely a month old.
on December 11, 2021
Posted by: MrPuddyson
Extremely disappointed this case is yellowing. I love the slim profile of this case. Not sure if I would this to a friend. For the price I expect better.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, December 13, 2021
You're not wrong to expect the very best from the Otter brand, and we're sorry to hear that your current Symmetry Clear Series Case is suffering from such cosmetic complications. Fortunately, we've got a fantastic warranty that will help clear things up for the long haul with a brand-new replacement, which we trust will give you no such trouble going forward.
You can set things in motion via the link below, or feel free to give us a call at 1-855-688-7269 and we'll be glad to help!
https://www.otterbox.com/en-us/warranty-claim
Best,
OtterBox Customer Service Team
You can set things in motion via the link below, or feel free to give us a call at 1-855-688-7269 and we'll be glad to help!
https://www.otterbox.com/en-us/warranty-claim
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
2
Doesn’t protect the screen
on December 6, 2021
Posted by: Paulette
I used to have this case for all my other phones and i got it for my 13 pro max and it does NOT protect the screen whatsoever???????? It’s not raised enough to protect the screen from a flat fall, im so so so disappointed
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, December 7, 2021
We're sorry to hear you're not feeling overly confident in the protective nature of the Symmetry Clear Series Case for the iPhone 13 Pro Max. Although this model is one of our most streamlined, you should find there is enough clearance to set it face down on a flat surface without your device display making contact. In addition, an OtterBox screen protector can be added to the mix if you're feeling uneasy about the potential of a direct hit.
You can check out all of our screen protection options for your device on our official website, and definitely give our friendly Otters a call at 1-855-688-7269 with any questions and we'll always be happy to help!
https://www.otterbox.com/en-us/iphone-13-pro-max
Best,
OtterBox Customer Service Team
You can check out all of our screen protection options for your device on our official website, and definitely give our friendly Otters a call at 1-855-688-7269 with any questions and we'll always be happy to help!
https://www.otterbox.com/en-us/iphone-13-pro-max
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
5
Loyal Otter
on December 5, 2021
Posted by: Always Otter
Great case! I got the clear case with the anti microbial technology on it. Top three things I instantly noticed: 1. The case snapped onto my case without any force or struggle. 2. It is the clearest Otterbox I have ever used, and I have been using OB since the iPhone 5. And 3. The buttons work flawlessly! Not too sensitive, not too stiff. In addition, the case has a nice grip/handling to it while being nice and slim and zero bulk. In and out of purse or pockets easily! I’ve tried other brands, just to branch out and say I have tried. I always went back to the OB. They are the best.
Their customer service is great, and any returns or exchanges are easy and swift!
Their customer service is great, and any returns or exchanges are easy and swift!
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
1
Horrible. Yellows Immediately
on December 2, 2021
Posted by: kylie
I loved this case for about a week. Then it started to yellow. I’ve had it on my phone for a month and the case is DARK YELLOW, specifically the edge. Horrible. Don’t buy this.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, December 6, 2021
Sounds like an awesome start with the Symmetry Clear Series Case and then quickly...not so much. Very sorry that your new case has suffered from such cosmetic complications, but it won't be a problem for us to help spruce things right back up with a brand-new warranty replacement that we're confident will keep your iPhone looking sharp for the long haul.
Just ping our handy Otters at 1-855-688-7269 or via the link below and we'll have natural clarity restored in no time!
https://www.otterbox.com/en-us/warranty-claim
Best,
OtterBox Customer Service Team
Just ping our handy Otters at 1-855-688-7269 or via the link below and we'll have natural clarity restored in no time!
https://www.otterbox.com/en-us/warranty-claim
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com