Customer reviews from otterbox.com
OtterBox - Symmetry Series Case for iPhone 13 Pro Max / 12 Pro Max - Stardust
Average customer rating
3.4
(67 Reviews)
Rating breakdown 67 reviews
5 Stars
28
4 Stars
6
3 Stars
9
2 Stars
12
1 Star
12
59%of customers recommend this product.
(
34 out of
58)
Customer Reviews for OtterBox - Symmetry Series Case for iPhone 13 Pro Max / 12 Pro Max - Stardust
Customer Rating
2
DON'T BUY
on August 29, 2022
Posted by: LovetheOcean
I dunno what Otterbox thinks they're doing with their Symmetry cases, this one is just has hard to put on the iPhone13 ProMax as it was for the S22 Ultra I had. you practically have to break the phone FORCING IT on the phone, I'm on my 2nd one for my S21 Ultra and don't have ANY problems with putting it on and taking it off. I returned the iPhone cus I HATED it, I hope Otterbox starts listening to their customers for when the Samsung Galaxy S23 Ultra comes out
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, August 30, 2022
While we certainly do like a secure fit, you obviously shouldn't be concerned about breaking your device when trying to get it into the Symmetry Series case, and we're sorry that you had such an unnerving experience.
It sounds like you've returned the actual device you were covering, so a replacement case probably won't be of much value here. But definitely give our friendly Otters a call at 1-855-688-7269 if you're ever in need of assistance down the road and we'll get right on the case!
Kindly,
OtterBox Customer Service Team
It sounds like you've returned the actual device you were covering, so a replacement case probably won't be of much value here. But definitely give our friendly Otters a call at 1-855-688-7269 if you're ever in need of assistance down the road and we'll get right on the case!
Kindly,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
1
Very disappointed with poor quality otter box case
on August 21, 2022
Posted by: June
I bought this for my new iPhone 13 Pro Max and within just a few months it was already yellowed and disgusting looking. I dropped it once and the corner of the otter box broke!
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, August 24, 2022
Yikes! We're very sorry to hear your OtterBox has seen better days. We'd love to see if we're able to clean and fix this up for you. You can use the link below to get moving on a replacement case, or feel free to give us a call at 1-855-688-7269 and our team would be more than happy to get you taken care of.
https://www.otterbox.com/en-us/warranty-begin
Cheers,
OtterBox Customer Service Team
https://www.otterbox.com/en-us/warranty-begin
Cheers,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
1
The yellowing!!
on July 11, 2022
Posted by: Cheeseboot
I’ve had 2 now! The second was a warranty replacement from the first one. I had no idea that this was as much of a problem as it is. I don’t normally write reviews, but I need a new case and I decided to see what folks have to say about this one. Lots of people experiencing issues with their cases turning yellow quickly as well. Disappointing.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team , July 12, 2022
Hi there!
We're sorry to hear about your troubles with your Symmetry Series case! We appreciate your feedback about the discoloration you're seeing, and we'll be sure to let our design team know about your experience. In the meantime, we'd be more than happy to get you taken care of with another replacement case. Feel free to call us at 1-855-688-7269, and we can get your claim started.
Best,
OtterBox Customer Service Team
We're sorry to hear about your troubles with your Symmetry Series case! We appreciate your feedback about the discoloration you're seeing, and we'll be sure to let our design team know about your experience. In the meantime, we'd be more than happy to get you taken care of with another replacement case. Feel free to call us at 1-855-688-7269, and we can get your claim started.
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Anonymous
Verified Purchase:Yes
Finally something a bit feminine- tired of boring cases. As always, the case has saved my iPhone from multiple falls.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: MeMaw
Verified Purchase:Yes
Bought it for my granddaughter who doesn't live close...she loves it.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
5
Love the gorgeous flowers and great protection.
on March 29, 2022
Posted by: Debra
Verified Purchase:Yes
Love the case it gorgeous along with great protection. Any woman for love it. I have gotten all kindes of complements. Feels great in your hands. No hard plastic jabbing at you. The perfect case.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Linda F
Verified Purchase:Yes
I’v bought several Symmetry Otter box covers. I love flowers and colors mixed together. There not big and bulky. But still have plenty of protection.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Alms
Verified Purchase:Yes
Always a good product..hopefully it will stay clear and not yellow..
I would recommend this to a friend!
Written by a customer while visiting otterbox.com