Customer reviews from otterbox.com
OtterBox - Symmetry Series Case for iPhone 13 Pro Max / 12 Pro Max - Stardust
Average customer rating
3.4
(67 Reviews)
Rating breakdown 67 reviews
5 Stars
28
4 Stars
6
3 Stars
9
2 Stars
12
1 Star
12
59%of customers recommend this product.
(
34 out of
58)
Customer Reviews for OtterBox - Symmetry Series Case for iPhone 13 Pro Max / 12 Pro Max - Stardust
Posted by: Sonja
Verified Purchase:Yes
I like be the sparkles and I love the security of my Otterbox!
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
5
OtterBox is the simple case I needed, unlike other
on February 6, 2024
Posted by: Vladderall
Verified Purchase:Yes
Awesome case that i needed, unlike other cases that suck
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
3
Good protection, but it turned yellow very quickly
on February 5, 2024
Posted by: Abarghouthi
Good protection, but it turned yellow very quickly which really ruined how the device’s looks.
I would recommend this to a friend!
Response from otterbox.comBy Customer Service, February 5, 2024
Hello! We are so sorry to hear you experienced a discoloration issue with your case. Please reach out to our CS Team by phone or via chat, and we are happy to help with this!
Written by a customer while visiting otterbox.com
Customer Rating
1
Does not protect against falls
on January 14, 2024
Posted by: Julie76
I’m not sure why I have a case on my phone at all. My phone fell off of my counter and the back is completely shattered. I bought the otter box because of the name, I am thinking now I should have gone with a cheaper knock off I would have had the same protection. All of the other reviewers are correct it does yellow very quickly. Do not waste your money.
Response from otterbox.comBy Customer Service, January 16, 2024
Hello Julie! We’re sorry to hear about your damaged device. Our cases are very protective, but some variables can’t be predicted. We’re happy to send a new OtterBox product under our product warranty, but we are unable to extend our warranty to the device itself, as we are not the manufacturer. Please give us a call at 1-855-688-7269 with any questions or if you’d like a new case.
Written by a customer while visiting otterbox.com
Posted by: Megz1019
Verified Purchase:Yes
Bought this for the iphone 11 which apparently it doesn't fit so I am a bit irritated
No, I would not recommend this to a friend.
Response from otterbox.comBy Customer Service, December 8, 2023
Hello! We apologize for any confusion. This case is specifically designed and labeled to fit the iPhone 12 or 13 Pro Max device. Unfortunately, it will therefore not fit an iPhone 11 device successfully. Please give our CS Team a call at 1-855-688-7269 and we are happy to help with this situation.
Written by a customer while visiting otterbox.com
Posted by: wldlan
Verified Purchase:Yes
A safe, beautiful case for my phone! Durable and attractive!
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
3
Yellows very quickly
on October 5, 2023
Posted by: Krista258
I love OtterBox cases because they’re thin but they really protect my phone. I don’t recommend this Case though. I purchased it because I liked that it was clear it was a little glitter in it, and the blue color of my phone Would show through. The first time I bought it, it yellowed around the edges so I bought a new one, and it yellowed even more. It maybe last six months before it starts to look bad.
No, I would not recommend this to a friend.
Response from otterbox.comBy Customer Service, October 6, 2023
Hello! We apologize that you have experienced a discoloration issue with your case. We have a great warranty, and we would be more than happy to get you a new case via warranty replacement to restore that original look you were enjoying with the Symmetry Clear. Please give our CS Team a call at 1-855-688-7269 and we are happy to help with this!
Written by a customer while visiting otterbox.com
Customer Rating
2
No
on October 1, 2023
Posted by: Mandy1103
Don’t buy this case it turns a gross yellow color right away and tears up on the sides and can barely use my side button
Response from otterbox.comBy Customer Service, October 2, 2023
Hello! We apologize that you have experienced a discoloration issue with your case. We have a great warranty, and we would be more than happy to get you a new case via warranty replacement. Please give our CS Team a call at 1-855-688-7269 and we are happy to help with this!
Written by a customer while visiting otterbox.com