Unfortunately, the magnet is not strong enough to hold the phone in a charge position while the “otterbox” case (w/Drop+) is on. So U will need to remove the case in order to charge the phone. Definitely an inconvenience.
No, I would not recommend this to a friend.
Response from otterbox.comBy Customer Service, December 20, 2024
We’re so sorry to hear about the trouble with your product! If the product is MagSage, please give our CS Team a call at 1-855-688-7269 M-F 8AM-5PM , or reach out to us via chat, and we are happy to help with this!
MagSafe phone charger doesn’t actually work. I’ve received 2 warranty replacements and neither of those work either. Watch charger works. Air pods charger works. No functional phone charger. OtterBox I guess intends to keep sending me replacements when I’d just like a refund. This may be the end of my use of OtterBox altogether. Very disappointing.
No, I would not recommend this to a friend.
Response from otterbox.comBy Customer Service, Customer Service, November 18, 2024
Hello, Brandi! Please reach out to our CS Team by phone or via chat, and we are happy to help with this situation!