Customer reviews from Western Digital
Western Digital - WD Elements WDBWLG0180HBK-NESN 18 TB Desktop Hard Drive - External - USB 3.0 - Unknown
Average customer rating
3.8
(16 Reviews)
Rating breakdown 16 reviews
5 Stars
9
4 Stars
1
3 Stars
3
2 Stars
0
1 Star
3
50%of customers recommend this product.
(
2 out of
4)
Customer Reviews for Western Digital - WD Elements WDBWLG0180HBK-NESN 18 TB Desktop Hard Drive - External - USB 3.0 - Unknown
Posted by: SanguShellz
Verified Purchase:Yes
Great amount of storage. Drive is quieter than my previous 18tb and the price was just right. I'll purchase a gain when necessary.
Written by a customer while visiting Western Digital
Posted by: Anonymous
Verified Purchase:Yes
After a week of detailed formatting of one of your 16 Tb machines, I found it operated perfectly. I installed about 5 Tb of my data for the past 20+ years and ran it with no problem.
I soon bought one of your 18 Tb units, detail-formatted it in a day (using a faster home computer) and copied the same date to it. I now have two machines which PROBABLY will operate forever without any problem; but, if one fails, the other will compensate. Two machines also allow me to work simultaneously on my two Windows and Ubuntu home computers.
I soon bought one of your 18 Tb units, detail-formatted it in a day (using a faster home computer) and copied the same date to it. I now have two machines which PROBABLY will operate forever without any problem; but, if one fails, the other will compensate. Two machines also allow me to work simultaneously on my two Windows and Ubuntu home computers.
I am an experienced WD owned, who previously was using two 5-Tb "Easystore" units for my backups, but they were almost entirely full.
Before them, I was using a 2 Tb and a 4 Tb Seagate machine. However, years ago, an older Seagate went dead on me (about 3 months after the warranty expired), costing me some lost data.
Written by a customer while visiting Western Digital
Posted by: Adam1234
Verified Purchase:Yes
Nice Hard Drive! So far I have transferred 4 TB of data to it< and it is working great! It loads fast and so far I have had absolutely no issues with it... Thanks for sending it so quickly!
Written by a customer while visiting Western Digital
Posted by: TimmyInTheWell
Verified Purchase:Yes
Just works like it should. I am consolidating 6 external drives onto this one.
Written by a customer while visiting Western Digital
Posted by: Heretoforeunknown
Verified Purchase:Yes
When the disks are rotating sometimes they make a strange noise.
Response from Western DigitalBy SM OLS, December 27, 2023
Hello,
We're sorry to hear about your user experience with WD Elements Desktop Hard Drives and appreciate your time for providing the review.
Hard drives produce some noise when they work. The amount and kind of noise depend on what the hard drive is doing like reading or writing data. It's good to know which sounds are normal and which might mean there's a problem with the hard drive.
For more information on the causes of hard drive noise please see the mentioned links:
https://support-en.wd.com/app/answers/detailweb/a_id/32906
You could also raise a concern ticket on the given link, the customer support team get back to you in a earliest possible time . Please refer to the link mentioned: https://support-en.wd.com/app/ask/session/
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. We would appreciate the opportunity to assist you further. You can contact us by phone below and provide your details.
Need Help? Please see our "'Contact Us" page for information.
We're sorry to hear about your user experience with WD Elements Desktop Hard Drives and appreciate your time for providing the review.
Hard drives produce some noise when they work. The amount and kind of noise depend on what the hard drive is doing like reading or writing data. It's good to know which sounds are normal and which might mean there's a problem with the hard drive.
For more information on the causes of hard drive noise please see the mentioned links:
https://support-en.wd.com/app/answers/detailweb/a_id/32906
You could also raise a concern ticket on the given link, the customer support team get back to you in a earliest possible time . Please refer to the link mentioned: https://support-en.wd.com/app/ask/session/
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. We would appreciate the opportunity to assist you further. You can contact us by phone below and provide your details.
Need Help? Please see our "'Contact Us" page for information.
Written by a customer while visiting Western Digital
Posted by: MrKash
Verified Purchase:Yes
It runs so much slower than the WD Book. Transferring photos is truly painful.
No, I would not recommend this to a friend.
Response from Western DigitalBy SM OLS, December 29, 2023
Hello MrKash,
We regret to learn that your WD Elements Desktop Hard drive is not performing as expected. Slow performance can be caused due to several factors like computer configuration, multiple applications running on the computer while trying to access or backup the data, fragmented disk which may also result in slow computer disk read capability, the total amount of data on a disk and the relative size of each file, encrypted backup or scanning of each file by anti-virus installed in the computer or USB port of the computer with which the drive is connected etc.
Stopping applications and software that use CPU and memory, keeping all the files in a single directory instead spreading them in multiple directories, connecting the drive directly to the USB 3.0 port of the computer and avoiding the USB hub while using the drive, etc. are the recommended steps to enhance the performance of the drive.
As a troubleshooting step, please ensure that the Hard Drive is connected directly on the USB 3.0 port of the computer and the files which you are attempting to copy are not in use by any other program of the computer.
Furthermore, you can also refer to the link suggested below and check for the Theoretical USB Interface Speeds to find out the theoretical speed given by different USB port types.
"Theoretical USB Interface Speeds":
https://support-en.wd.com/app/answers/detail/a_id/5043
If you need any assistance then you could raise a concern ticket on the given link, the customer support team get back to you in a earliest possible time .Please refer to the link mentioned: https://support en.wd.com/app/ask/session/
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. Please contact us via the phone with reference to the review to ensure an overall good experience with Western Digital.
Need Help? Please see our "'Contact Us" page for information.
We regret to learn that your WD Elements Desktop Hard drive is not performing as expected. Slow performance can be caused due to several factors like computer configuration, multiple applications running on the computer while trying to access or backup the data, fragmented disk which may also result in slow computer disk read capability, the total amount of data on a disk and the relative size of each file, encrypted backup or scanning of each file by anti-virus installed in the computer or USB port of the computer with which the drive is connected etc.
Stopping applications and software that use CPU and memory, keeping all the files in a single directory instead spreading them in multiple directories, connecting the drive directly to the USB 3.0 port of the computer and avoiding the USB hub while using the drive, etc. are the recommended steps to enhance the performance of the drive.
As a troubleshooting step, please ensure that the Hard Drive is connected directly on the USB 3.0 port of the computer and the files which you are attempting to copy are not in use by any other program of the computer.
Furthermore, you can also refer to the link suggested below and check for the Theoretical USB Interface Speeds to find out the theoretical speed given by different USB port types.
"Theoretical USB Interface Speeds":
https://support-en.wd.com/app/answers/detail/a_id/5043
If you need any assistance then you could raise a concern ticket on the given link, the customer support team get back to you in a earliest possible time .Please refer to the link mentioned: https://support en.wd.com/app/ask/session/
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. Please contact us via the phone with reference to the review to ensure an overall good experience with Western Digital.
Need Help? Please see our "'Contact Us" page for information.
Written by a customer while visiting Western Digital
Posted by: Kerman
Verified Purchase:Yes
Easy to connect, Always reliable. My computer runs 24/7/365. Haven’t had a single failure. Been using Western Digital products for least 15 years.
I would recommend this to a friend!
Written by a customer while visiting Western Digital
Posted by: Anonymous
Verified Purchase:Yes
Excellent drive. Fast and easy to set up as Time Machine backup for my iMac 27” system
I would recommend this to a friend!
Written by a customer while visiting Western Digital