Customer reviews from Western Digital
Western Digital - WD Elements WDBWLG0180HBK-NESN 18 TB Desktop Hard Drive - External - USB 3.0 - Unknown
Average customer rating
3.8
(16 Reviews)
Rating breakdown 16 reviews
5 Stars
9
4 Stars
1
3 Stars
3
2 Stars
0
1 Star
3
50%of customers recommend this product.
(
2 out of
4)
Customer Reviews for Western Digital - WD Elements WDBWLG0180HBK-NESN 18 TB Desktop Hard Drive - External - USB 3.0 - Unknown
Customer Rating
1
18T not advised to use
on November 19, 2023
Posted by: AliAdlene
I have a 4T that i been using for 8 years from WD that been very good and easy to use, so decided to upgrade and buy the 18T for archiving purpose. Now i’m in my second device of hat are failing with no reason! I could put a Zero star if i could! Unreliable product that i strongly advise to avoid! As may cause loss of data and loss of money
No, I would not recommend this to a friend.
Response from Western DigitalBy SM OLS, November 22, 2023
Hello,
We are sorry to hear about your user experience with WD Elements Desktop and appreciate your time providing this review and bringing this matter to our attention.
Please let us confirm that there can be multiple factors that may work with or against the drive and we would like to have the opportunity to address your concerns directly as we think there were greater underlying causes that needed to be investigated with care resulting to a positive outcome.
You could raise a concern ticket on the given link, the customer support team get back to you in a earliest possible time . Please refer to the link mentioned: https://support-en.wd.com/app/ask/session/
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. Please contact us via the phone with reference to the review to ensure an overall good experience with Western Digital.
Need Help? Please see our "'Contact Us" page for information.
We are sorry to hear about your user experience with WD Elements Desktop and appreciate your time providing this review and bringing this matter to our attention.
Please let us confirm that there can be multiple factors that may work with or against the drive and we would like to have the opportunity to address your concerns directly as we think there were greater underlying causes that needed to be investigated with care resulting to a positive outcome.
You could raise a concern ticket on the given link, the customer support team get back to you in a earliest possible time . Please refer to the link mentioned: https://support-en.wd.com/app/ask/session/
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. Please contact us via the phone with reference to the review to ensure an overall good experience with Western Digital.
Need Help? Please see our "'Contact Us" page for information.
Written by a customer while visiting Western Digital
Posted by: Johncop
Verified Purchase:Yes
Made a hard clicking sound every 5 seconds, I could feel it across my whole desk
Response from Western DigitalBy SM OLS Team, January 5, 2022
Hello,
We're sorry to hear about your user experience with the WD Elements Desktop and appreciate your time for providing this review.
Please know that the external drive makes noise during normal drive operation. The type and volume of noise are dependent on whether the is drive performing a read/write operation or idle with the heads parked. The environment where the drive is functioning may also influence noise. It is important to recognize which noises indicate trouble or normal drive operation. If the drive is not getting uninterrupted power supply from the computer then it could cause the drive to make noise.
"Why is my hard disk drive making noise"
https://support-en.wd.com/app/answers/detail/a_id/16588/kw/noise
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. Please contact us via the phone with reference to the review to ensure an overall good experience with Western Digital.
Need Help? Please see our "'Contact Us" page for information.
We're sorry to hear about your user experience with the WD Elements Desktop and appreciate your time for providing this review.
Please know that the external drive makes noise during normal drive operation. The type and volume of noise are dependent on whether the is drive performing a read/write operation or idle with the heads parked. The environment where the drive is functioning may also influence noise. It is important to recognize which noises indicate trouble or normal drive operation. If the drive is not getting uninterrupted power supply from the computer then it could cause the drive to make noise.
"Why is my hard disk drive making noise"
https://support-en.wd.com/app/answers/detail/a_id/16588/kw/noise
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. Please contact us via the phone with reference to the review to ensure an overall good experience with Western Digital.
Need Help? Please see our "'Contact Us" page for information.
Written by a customer while visiting Western Digital
Posted by: Los559
Verified Purchase:Yes
I bought 18tb external hard drive when i plugged it in it only had close to 17tb what happen to the other tb
Response from Western DigitalBy SM OLS Team, November 3, 2021
Hello Los559,
We're sorry to hear about your user experience with the WD Elements Desktop and appreciate your time for providing this review.
Based on your concern, Determining drive capacity can be confusing at times because of the different measurement standards that are often used. When dealing with Windows and Mac based systems, you will commonly see both decimal measurements and binary measurements of a drive's capacity.In either case, a drive's capacity is measured by using the total number of bytes available on the drive. As long as the drive displays the correct number of bytes (approximate), you are getting the drive's full capacity.
Please follow the below link for more information :
"Drive displays a smaller capacity than the indicated size on the drive label"
https://support-en.wd.com/app/answers/detail/a_id/16656/kw/drive%20capacity
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. Please contact us via the phone with reference to the review to ensure an overall good experience with Western Digital.
Need Help? Please see our "'Contact Us" page for information.
We're sorry to hear about your user experience with the WD Elements Desktop and appreciate your time for providing this review.
Based on your concern, Determining drive capacity can be confusing at times because of the different measurement standards that are often used. When dealing with Windows and Mac based systems, you will commonly see both decimal measurements and binary measurements of a drive's capacity.In either case, a drive's capacity is measured by using the total number of bytes available on the drive. As long as the drive displays the correct number of bytes (approximate), you are getting the drive's full capacity.
Please follow the below link for more information :
"Drive displays a smaller capacity than the indicated size on the drive label"
https://support-en.wd.com/app/answers/detail/a_id/16656/kw/drive%20capacity
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. Please contact us via the phone with reference to the review to ensure an overall good experience with Western Digital.
Need Help? Please see our "'Contact Us" page for information.
Written by a customer while visiting Western Digital
Posted by: Anonymous
Verified Purchase:Yes
Sometimes, when I connect it to my PC for a long time but dont open it, it just restarts by itself. Everything else is good.
Written by a customer while visiting Western Digital
Customer Rating
4
Great product, could use a bit more durability
on October 30, 2021
Posted by: T. Cond
Verified Purchase:Yes
Great product, tons of space. Did a one day delivery and it was here the very next day. Could use allot more impact resistance however. I bought one and it fell over on its side on my desk, completely broke the hard drive. Make sure you put it somewhere it will never have a chance to even tip over
Written by a customer while visiting Western Digital
Customer Rating
5
Gives me so much extea space that i need ,great
on November 7, 2021
Posted by: Lanam
Verified Purchase:Yes
Great product, fills my needs fully, stores everything i need and leVe massive extra for future needs
Written by a customer while visiting Western Digital
Customer Rating
5
Awesome experience w/purchase, delivery & quality!
on November 16, 2021
Posted by: Anonymous
Verified Purchase:Yes
Outstanding service/delivery! Item is exactly what we needed!
Written by a customer while visiting Western Digital
Customer Rating
1
Failed on day 2
on December 15, 2021
Posted by: Anonymous
In the last 10 years I have bought more than 20 WD Drives plus Sandisk Drives too (including passport, desktop & wireless types). I had almost no issues with WD Products except this one. I bought a 18T WD Elements Desktop Drive thru B & H Photo and Video for my personal data storage. After I copied 6TB of data & on the next day I heard some gridding sound. That was it! The Drive can't be detected anymore. I used Disk Management software and WD Dashboard to check it. All tells me that this drive is DEAD! I am hesitating to send the drive back for a replacement as the data I copied in this drive pertain some personal information. Of course, the data can be retrieved by sending it back to WD but I don't want to take that chance for someone to access the data. This drive, to me, is no useful. Reached out to WD Support Team to see if they can send me a replacement one without sending this dead one back. WD confirmed that this one is a defective one. I can destroy it and then show them the video to prove I am not using it or pretend to use it. Waiting for an answer now. If they come back to say "no" I have no other choice but to buy another one, however it definitely is NOT WD Elements. I believe WD My Book is more reliable...
Response from Western DigitalBy SM OLS Team, December 22, 2021
Hello,
We're sorry to hear about your user experience with the WD Elements Desktop and appreciate your time for providing this review.
We were unable to locate you in our system with the information provided in the review therefore we request you give us a call so that we can gather more information to isolate the issue and provide an appropriate resolution. We'd be happy to help.
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. Please contact us via the phone with reference to the review to ensure an overall good experience with Western Digital.
Need Help? Please see our "'Contact Us" page for information.
We're sorry to hear about your user experience with the WD Elements Desktop and appreciate your time for providing this review.
We were unable to locate you in our system with the information provided in the review therefore we request you give us a call so that we can gather more information to isolate the issue and provide an appropriate resolution. We'd be happy to help.
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. Please contact us via the phone with reference to the review to ensure an overall good experience with Western Digital.
Need Help? Please see our "'Contact Us" page for information.
Written by a customer while visiting Western Digital