Customer reviews from Western Digital
Western Digital - WD 5TB Elements Portable Storage USB 3.0 Model WDBU6Y0050BBK-WESN - Black
Average customer rating
4.3
(39 Reviews)
Rating breakdown 39 reviews
5 Stars
28
4 Stars
5
3 Stars
0
2 Stars
2
1 Star
4
50%of customers recommend this product.
(
3 out of
6)
Customer Reviews for Western Digital - WD 5TB Elements Portable Storage USB 3.0 Model WDBU6Y0050BBK-WESN - Black
Posted by: clint c
Verified Purchase:Yes
Works great fast and quiet, great price, will buy again when needed
Written by a customer while visiting Western Digital
Customer Rating
1
It arrived as a brick - completely unusable.
on January 6, 2024
Posted by: pignock
It arrived as a brick. The only things about it that work are the ridiculous licensing agreement and the LED on the case.
It won't work on a Mac without reformatting and it won't allow me to reformat it. This is the second Western Digital Product I've had a problem with. No more WD for me.
I just tried to submit this review and they even have a "terms and conditions" statement you have to check before you can submit a review. Western Digital must only hire lawyers. They certainly don't seem to have any engineers.
No, I would not recommend this to a friend.
Response from Western DigitalBy SM OLS, January 9, 2024
Hello,
We're sorry to hear about your user experience with the WD Elements Portable Hard Drive and appreciate your time for providing this review.
Please let us confirm that WD Elements Portable is a plug and play device which comes preformatted in the NTFS file system for Windows operating system. If you are using a Mac computer, then the drive needs to be formatted in the HFS+J file system for operation. If you want to use it on a Cross-Platform (Windows or MacOS) then it should be Formatted into EXfat to use it.
Critical: The instructions in the article below are designed to help repartition and format a hard drive. This process is Data Destructive and cannot be undone. Once the process begins, ALL THE DATA ON THE DRIVE WILL BE LOST!
"How to Partition and Format a WD Drive on Windows and macOS"
https://support-en.wd.com/app/answers/detail/a_id/8200
If you are facing any issue with western digital product. We would request you to open a support ticket or contact us directly, please refer to the link mentioned below: https://support-en.wd.com/app/ask/session/ or https://www.westerndigital.com/support/international-phone-numbers/consumer-product-support the customer support team get back to you in a earliest possible time.
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. Please contact us via the phone with reference to the review to ensure an overall good experience with Western Digital.
Need Help? Please see our "'Contact Us" page for information.
We're sorry to hear about your user experience with the WD Elements Portable Hard Drive and appreciate your time for providing this review.
Please let us confirm that WD Elements Portable is a plug and play device which comes preformatted in the NTFS file system for Windows operating system. If you are using a Mac computer, then the drive needs to be formatted in the HFS+J file system for operation. If you want to use it on a Cross-Platform (Windows or MacOS) then it should be Formatted into EXfat to use it.
Critical: The instructions in the article below are designed to help repartition and format a hard drive. This process is Data Destructive and cannot be undone. Once the process begins, ALL THE DATA ON THE DRIVE WILL BE LOST!
"How to Partition and Format a WD Drive on Windows and macOS"
https://support-en.wd.com/app/answers/detail/a_id/8200
If you are facing any issue with western digital product. We would request you to open a support ticket or contact us directly, please refer to the link mentioned below: https://support-en.wd.com/app/ask/session/ or https://www.westerndigital.com/support/international-phone-numbers/consumer-product-support the customer support team get back to you in a earliest possible time.
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. Please contact us via the phone with reference to the review to ensure an overall good experience with Western Digital.
Need Help? Please see our "'Contact Us" page for information.
Written by a customer while visiting Western Digital
Posted by: Minas Scientific
Verified Purchase:Yes
A 5T compact drive in a very small package. Easy to install.
Written by a customer while visiting Western Digital
Posted by: Cathy B
Verified Purchase:Yes
So far no problems! I love WD products, they always work great for my needs.
Written by a customer while visiting Western Digital
Customer Rating
5
Works good for PS5
on September 16, 2022
Posted by: Slipknatic9
I had my WD Elements 5TB EHD for almost 2 years and no issues. Use it to install all my PS4 and other non PS5 games. I only have 500GB of space left and it has been working perfectly since day 1. PS5 automatically reformats it.
Written by a customer while visiting Western Digital
Posted by: Bess
Verified Purchase:Yes
Good hard drive, price is good. Don’t install the software or make an account if you have a Mac. The software has trouble seeing the drive and will also scan other connected drives. Just reformat the drive.
Dimensions are nice and small and you don’t need a separate power source.
Written by a customer while visiting Western Digital
Customer Rating
5
great usage for my PS4!
on June 28, 2022
Posted by: Golducc
this is an amazing amount of storage and a perfect amount for my 100+ games on my play station. also use it for my laptop, it makes it much faster. would recommend this to annyone!
Written by a customer while visiting Western Digital
Customer Rating
5
This brand is all about quality and reliability.
on June 13, 2022
Posted by: Jose Pastor
Verified Purchase:Yes
I've been using WD external hard drives over the past 15 years. I have never had any issue. It's amazing to simply trust these devices. I know all my precious files and documents are always safe and available.
Written by a customer while visiting Western Digital