Customer reviews from Samsung US
Samsung - Epic Mobile Phone (Sprint)
Average customer rating
4.3
(1,333 Reviews)
Rating breakdown 1,333 reviews
5 Stars
782
4 Stars
357
3 Stars
98
2 Stars
51
1 Star
45
85%of customers recommend this product.
(
1,068 out of
1,250)
Customer Reviews for Samsung - Epic Mobile Phone (Sprint)
Customer Rating
5
This phone is so much fun!
on September 26, 2011
Posted by: SarahBroSquared
from Brownsburg, IN
Expertise:Beginner
This phone is alot of fun. You can do so much with it but they need to work out some kinks still.
Pros: Built-in speakers, Bright display, Inexpensive, Durable, Realistic color, Lightweight
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
minimal to non-existent support from Samsung and Sprint
on September 27, 2011
Posted by: Semper
Expertise:Intermediate
for the price and, considering I've got the phone for at least two years under the agreeement, I expect updates to my "smartphone" to be current with phones available today. I do not have 2.3 Android (Gingerbread) and it does not make sense that Samsung and Sprint not support these expensive phones for at least the time they sell the products. Not happy at all given the issues with the current Froyo update when I know some issues can be fixed with the Gingerbread version.
Pros: Bright display, Realistic color
Cons: Did not meet expectations, no update support, some issues with current software
No, I would not recommend this to a friend.
Features
3
Performance
2
Design
4
Value
1
Written by a customer while visiting Samsung US
Customer Rating
5
Best Phone i ever had!
on September 30, 2011
Posted by: jmblaney86
from Burlington, MA
Expertise:Expert
has to be the absolute best phone ive ever purchased! i had everything i wanted with the touch screen and physical keyboard. the physical slide keyboard was the main feature i liked the most, the phone was overall fantastic in my eyes truly lived up to its name. i unfortunately left sprint for att to get iphone 4 and after a few short weeks imidiately regreted it 100%. now cant wait until the samsung galaxy s2 comes out for att which is in 2 short days and i feel like its xmas, recently used an upgrade to get atrix and gave iphone away and luckily for me its within the 30days and i am bringing it back for samsung s2 .... only down side is samsungs update speed. they have to be the absolute slowest company to update their phones, when i had epic i waited almost 6 months from when i got it till late march right before i got rid of it to get android 2.2 from 2.1
but phones great excited to see the new s2
Pros: Bright display, Durable, Lightweight, physiscal keyboard
Cons: no decent case protection
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great Functionality If the Battery Could Keep UP & There is SOME Compatibility to SYNC WITH OUTLOOK!!
on October 2, 2011
Posted by: amiracali
from San Francisco Bay Area, California
Expertise:Intermediate
This phone is a powerhouse. Unfortunately, they don't make a battery system that even comes close to its capabilities. I knew the battery was poor, BUT TO HAVE TO CHANGE IT OUT EVERY 2 HOURS?!? Why should I have to lower the screen res. or turn off functions???? The phone should have a charging system & Battery LIFE compatible to me running every powerhouse application for this phone!
What is the point of having such a GREAT Phone if I can't utilize its greatness?!?!
This along with my biggest DISAPPOINTMENT: NO GOOD APPLICATION or DESKTOP SOFTWARE TO SYNC WITH OUTLOOK!!!! IF YOU EXPECT ME TO HAVE THIS PHONE FOR BUSINESS & PLEASURE...GET WITH THE PROGRAM!! OR ELSE, I WILL BE FORCED TO GO BACK TO BLACKBERRY! I shouldn't have to have 2 phones!! One for business & 1 for pleasure.
Pros: Bright display, Durable, Realistic color
Cons: poor battery life, no desktop sync software, very poor battery life!
Features
4
Performance
4
Design
4
Value
3
Written by a customer while visiting Samsung US
Customer Rating
5
Quality, reliable phone
on October 6, 2011
Posted by: dieter67
from Henderson, Nevada USA
Expertise:Intermediate
Just a short review. I like this phone a lot, due in part to it's design and features, but also because this phone has withstood all kinds of abuse including: dropping from 5' or less, getting wet (not dropped in water), getting thrown across my living room into the wall at least 3 times. How's that?
I am NOT happy with camera. Mine freezes frequently. Not that important for me.
I am NOT happy with camera. Mine freezes frequently. Not that important for me.
Cons: Not high def, camera substandard
I would recommend this to a friend!
Features
4
Performance
4
Design
4
Value
3
Written by a customer while visiting Samsung US
Customer Rating
5
on October 30, 2011
Posted by: bambam0284
Expertise:Intermediate
This phone is excellent, I haven't had a more favorite phone since my first phone lol. Great job to Samsung and the team that came up with this one. Can't wait to get the Epic 2
Pros: Built-in speakers, Bright display, Realistic color, Lightweight
Features
4
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
HATE this phone!
on November 1, 2011
Posted by: Jdzmom
from VA
Expertise:Intermediate
HATE, HATE, HATE this phone! I've had it for over 10 months...it was FANTASTIC for the first 3 or 4 until an update this past spring. Ever since the update, I haven't been able to reply to or forward work emails from it without my emails looking "wonky". My emails are so hard for people to read because <br> is inserted at every space & break. Imagine an email filled with: <br><br><br><br><br><br><br>. Argh!!! Using this phone for work was one of the main reasons I chose the Epic.
Also, the battery got the life sucked out of it after 'THE UPDATE'. I had to buy a HUGE extended life battery - or charge my phone 2 - 3 times a day (not always convenient).
The latest & greatest is that now it shuts off ALL THE TIME - FOR NO REASON. Send a text...phone shuts off...end a call...phone shuts off...leave it sitting on my desk for 10 mins...phone shuts off. No warning before it shuts off. The folks at my carrier were of NO HELP. I'm ready to throw it under a steam roller!!
I'm less than 11 months into my contract but I'm going to pay the early termination fee and get a MUCH better phone. Can't wait!!
Cons: Did not meet expectations, major issues after "update"
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
3
Value
3
Written by a customer while visiting Samsung US
Customer Rating
5
on November 3, 2011
Posted by: smee45
Expertise:Expert
love the phone battery life needs to be better other then that best phone i ever owned
Pros: Built-in speakers, Bright display, Durable, Realistic color, Lightweight
Cons: battery life could be better
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US