Customer reviews from Samsung US
Samsung - Epic Mobile Phone (Sprint)
Average customer rating
4.3
(1,333 Reviews)
Rating breakdown 1,333 reviews
5 Stars
782
4 Stars
357
3 Stars
98
2 Stars
51
1 Star
45
85%of customers recommend this product.
(
1,068 out of
1,250)
Customer Reviews for Samsung - Epic Mobile Phone (Sprint)
Customer Rating
3
Sent for repair now twice!
on November 18, 2011
Posted by: Anonymous
Keeps freezing up and won't respond to hard reset. Sending it in now for the second time and it's only 7 months old. I like this phone when it works, but it seems to work less often than not.
Pros: Bright display
Cons: Did not meet expectations
No, I would not recommend this to a friend.
Features
5
Performance
1
Design
3
Value
2
Written by a customer while visiting Samsung US
Customer Rating
3
on November 18, 2011
Posted by: AlieC
Expertise:Intermediate
I've had nothing but trouble with sound and video on this phone. I'm on my second one. My phone carrier replaced the first one because the speakers went out after only owning it for a few months. The sound was distorted and just awful. The new phone did the same thing not even a month after getting it. Also, the screen flickers at times when opening apps or checking accounts on it.
Pros: Lightweight
Cons: Poor quality, Did not meet expectations, sound
No, I would not recommend this to a friend.
Features
5
Performance
3
Design
4
Value
2
Written by a customer while visiting Samsung US
Customer Rating
5
great phone
on November 18, 2011
Posted by: classmeup1971
from Cape Coral, Florida
Expertise:Intermediate
love it. it does so much i am always amazed at the amount of things i am able to do
Pros: Built-in speakers, Bright display, Inexpensive, Durable, Realistic color, Lightweight
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Good, but not great.
on November 18, 2011
Posted by: JejuanM
from Milwaukee, WI
This was my first Android phone. I love how I can customize (most of) it, and I love the slide out keyboard, if that's what you would prefer (vs touchscreen). The best part about the phone, is it's durable. I fly a lot, and drop it, and it doesn't have a single scratch on it. I do like the design of the phone, but that's about it. The battery is rather quickly drained, and the mobile internet is quite slow, for such a high quality phone. Since the 2.3 Update, notifications are spotty, and downloaded Apps sometimes do not work. The first time a system update does come out for the Epic, the first batch of updates are usually bad. There are a lot of kinks, and it seems as though this phone is always one step behind other Android smart phones. Overall, it's a decent phone, but not 100%. I'd give it a 75%-80% grade.
Pros: Bright display, Durable, Realistic color, Lightweight
Cons: Poor quality, system updates very slow, network signal, mobile internet
I would recommend this to a friend!
Features
4
Performance
3
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
Fair Phone
on November 18, 2011
Posted by: MaNdi02
I've had mine for about 9 months. Since then, the space bar has cracked and fell off on the slide out keyboard. Also, I've noticed that the slide out keyboard isn't recognizing when i hit a letter to type.
Pros: Inexpensive, Bright display
Cons: Poor quality, Did not meet expectations, poor slideout keyboard quality
No, I would not recommend this to a friend.
Features
3
Performance
2
Design
1
Value
3
Written by a customer while visiting Samsung US
Customer Rating
5
on November 19, 2011
Posted by: ErronP
from Irving, TX
I chose the epic for its product reputation and quality specs. Great phone.
Pros: Built-in speakers, Bright display, Inexpensive, Durable, Realistic color
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
on November 19, 2011
Posted by: Sishuma
Expertise:Intermediate
Overall, I am very pleased with my Epic. The battery life can be kind of short depending on how much you use it. The camera and display quatlity is very nice. I love the fact that it has a keyboard in addition to the full touch screen. I hate texting on a touch screen. I have had it for just over a year now and haven't had any issues yet.
Pros: Bright display, Durable, Realistic color, Lightweight, full qwerty keyboard
Cons: short battery life
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
3
Written by a customer while visiting Samsung US
Customer Rating
4
Great phone
on November 20, 2011
Posted by: locus
from Seattle, WA
Other than battery life I really like this phone.
Good features, fast processor and great screen. Also one of the few remaining phones with a keyboard. My only gripe has been battery life. Till the most recent upgrade I was only able to get 10-12 hours per charge. I suspect this is due to Sprint 3G service. After recent upgrade I am getting 1 day or so which is on par with my expectations.
Good features, fast processor and great screen. Also one of the few remaining phones with a keyboard. My only gripe has been battery life. Till the most recent upgrade I was only able to get 10-12 hours per charge. I suspect this is due to Sprint 3G service. After recent upgrade I am getting 1 day or so which is on par with my expectations.
Pros: Bright display, Realistic color, fast, keyboard
Cons: battery life
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
4
Written by a customer while visiting Samsung US