Customer reviews from https://www.asus.com
ASUS - Refurbished Excellent - PRIME Z790-P WIFI ATX INTEL LGA 1700 Z790 M.2 DESKTOP MOTHERBOARD
Average customer rating
4.3
(34 Reviews)
Rating breakdown 34 reviews
5 Stars
20
4 Stars
8
3 Stars
4
2 Stars
0
1 Star
2
90%of customers recommend this product.
(
9 out of
10)
Customer Reviews for ASUS - Refurbished Excellent - PRIME Z790-P WIFI ATX INTEL LGA 1700 Z790 M.2 DESKTOP MOTHERBOARD
Posted by: Geezzemeister
Frequency of use:Daily
Verified Purchase:Yes
Love the easy to use ui. The advanced options are easy to understand. Setup is fast. Built in about 30min. Thanks for a great and stable platform.
Written by a customer while visiting https://www.asus.com
Posted by: JimDing
Verified Purchase:Yes
all good. Working very well.
Installed and updated to Windows 11
Installed and updated to Windows 11
Written by a customer while visiting https://www.asus.com
Posted by: Pastel_Grape7
Verified Purchase:Yes
Love it! Works great with no issues and well made !
Written by a customer while visiting https://www.asus.com
Posted by: adubs
Frequency of use:Daily
Verified Purchase:Yes
barely posts without memory errors. had to pull 400mhz out of the 6000 kit just to get memtest to pass.
Response from https://www.asus.comBy CLM, October 15, 2024
Dear adubs,
We regret to learn that you are experiencing no posting issues. We do stand behind our product, and we continuously strive to improve our approach and processes in order to achieve customer service excellence. Please follow the troubleshooting steps in our FAQ below. If all steps have been completed, please reach out to us by email at customerloyalty@asus.com and provide the link to this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS support channels. Please refer to this case number (N2410018634-0001).
Thank you for choosing ASUS.
Best Regards,
Schottky
ASUS Customer Loyalty US Support
https://www.asus.com/us/support/faq/1042632/
We regret to learn that you are experiencing no posting issues. We do stand behind our product, and we continuously strive to improve our approach and processes in order to achieve customer service excellence. Please follow the troubleshooting steps in our FAQ below. If all steps have been completed, please reach out to us by email at customerloyalty@asus.com and provide the link to this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS support channels. Please refer to this case number (N2410018634-0001).
Thank you for choosing ASUS.
Best Regards,
Schottky
ASUS Customer Loyalty US Support
https://www.asus.com/us/support/faq/1042632/
Response from https://www.asus.comBy CLM, October 15, 2024
Dear Adubs,
We certainly understand your disappointment and the inconvenience this may have caused.
For a smooth and trouble-free DRAM choice that will work flawlessly with your system build experience, we recommend referring to the Qualified Vendor List for compatible RAM at: https://www.asus.com/us/motherboards-components/motherboards/prime/prime-z790-p-wifi/helpdesk_qvl_memory?model2Name=PRIME-Z790-P-WIFI.
If you need further assistance with the motherboard, please email me at cl-rodel@asus.com and I will be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
We certainly understand your disappointment and the inconvenience this may have caused.
For a smooth and trouble-free DRAM choice that will work flawlessly with your system build experience, we recommend referring to the Qualified Vendor List for compatible RAM at: https://www.asus.com/us/motherboards-components/motherboards/prime/prime-z790-p-wifi/helpdesk_qvl_memory?model2Name=PRIME-Z790-P-WIFI.
If you need further assistance with the motherboard, please email me at cl-rodel@asus.com and I will be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Written by a customer while visiting https://www.asus.com
Posted by: Tenghu76
Frequency of use:Daily
Verified Purchase:Yes
For the price, it's a great value. My only gripe is that the secondary M.2 slot is basically under the GPU so if you want to expand your storage, you have to pull your GPU. It's not a deal breaker by any means, just a personal annoyance. I particularly like the DDR5 support as I'll be running this rig for a few years at least.
Written by a customer while visiting https://www.asus.com
Posted by: AdrianD13
Frequency of use:Daily
Verified Purchase:Yes
Excellent product and good system
Written by a customer while visiting https://www.asus.com
Posted by: Nomra
Frequency of use:Daily
Verified Purchase:Yes
Worked pit of the box, the fios is amazing, cant go wrong with this motherboard
Written by a customer while visiting https://www.asus.com
Posted by: SANJIVWA
Frequency of use:Daily
Verified Purchase:Yes
The BIOS management software can be improved and the motherboard crashes some times.
Response from https://www.asus.comBy CLM, October 23, 2024
Dear Sanjivwa,
Thank you for your comment.
We do understand the inconvenience this may have caused if you are experiencing system crash or stability issues with your build.
System crash can either be related to a faulty hardware or a software conflict. With the hardware, this can be a RAM, Hardrive, CPU and the motherboard itself. Please check if all hardware are working properly. To avoid software conflict, please ensure Windows was installed fresh from scratch with all updates installed, drivers and applications are up to date. If the motherboard is running with an older BIOS version, please update to the most current version. The latest BIOS version is available for download at: https://www.asus.com/us/motherboards-components/motherboards/prime/prime-z790-p-wifi/helpdesk_bios?model2Name=PRIME-Z790-P-WIFI.
Should you need further assistance with the motherboard, please email me at cl-rodel@asus.com and I will be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Thank you for your comment.
We do understand the inconvenience this may have caused if you are experiencing system crash or stability issues with your build.
System crash can either be related to a faulty hardware or a software conflict. With the hardware, this can be a RAM, Hardrive, CPU and the motherboard itself. Please check if all hardware are working properly. To avoid software conflict, please ensure Windows was installed fresh from scratch with all updates installed, drivers and applications are up to date. If the motherboard is running with an older BIOS version, please update to the most current version. The latest BIOS version is available for download at: https://www.asus.com/us/motherboards-components/motherboards/prime/prime-z790-p-wifi/helpdesk_bios?model2Name=PRIME-Z790-P-WIFI.
Should you need further assistance with the motherboard, please email me at cl-rodel@asus.com and I will be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Written by a customer while visiting https://www.asus.com