Customer reviews from https://www.asus.com
ASUS - Refurbished Excellent - PRIME Z790-P WIFI ATX INTEL LGA 1700 Z790 M.2 DESKTOP MOTHERBOARD
Average customer rating
4.3
(33 Reviews)
Rating breakdown 33 reviews
5 Stars
19
4 Stars
8
3 Stars
4
2 Stars
0
1 Star
2
90%of customers recommend this product.
(
9 out of
10)
Customer Reviews for ASUS - Refurbished Excellent - PRIME Z790-P WIFI ATX INTEL LGA 1700 Z790 M.2 DESKTOP MOTHERBOARD
Posted by: Tc Kelly
from St. Paul Minnesota
Verified Purchase:Yes
Very nice board to use for sure. Easy to install as well as configure! Fast wifi6 connection for wireless is great if you have someone with fast speed connect too.
Written by a customer while visiting https://www.asus.com
Posted by: HR12465
from Florida
Frequency of use:Daily
Verified Purchase:Yes
Need to start including the heatsinks for the other 2 SSD slots. I can't seem to find anywhere you can buy them either.
I would recommend this to a friend!
Written by a customer while visiting https://www.asus.com
Posted by: adubs
from STL
Frequency of use:Daily
Verified Purchase:Yes
barely posts without memory errors. had to pull 400mhz out of the 6000 kit just to get memtest to pass.
Response from https://www.asus.comBy CLM, October 15, 2024
Dear adubs,
We regret to learn that you are experiencing no posting issues. We do stand behind our product, and we continuously strive to improve our approach and processes in order to achieve customer service excellence. Please follow the troubleshooting steps in our FAQ below. If all steps have been completed, please reach out to us by email at customerloyalty@asus.com and provide the link to this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS support channels. Please refer to this case number (N2410018634-0001).
Thank you for choosing ASUS.
Best Regards,
Schottky
ASUS Customer Loyalty US Support
https://www.asus.com/us/support/faq/1042632/
We regret to learn that you are experiencing no posting issues. We do stand behind our product, and we continuously strive to improve our approach and processes in order to achieve customer service excellence. Please follow the troubleshooting steps in our FAQ below. If all steps have been completed, please reach out to us by email at customerloyalty@asus.com and provide the link to this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS support channels. Please refer to this case number (N2410018634-0001).
Thank you for choosing ASUS.
Best Regards,
Schottky
ASUS Customer Loyalty US Support
https://www.asus.com/us/support/faq/1042632/
Response from https://www.asus.comBy CLM, October 15, 2024
Dear Adubs,
We certainly understand your disappointment and the inconvenience this may have caused.
For a smooth and trouble-free DRAM choice that will work flawlessly with your system build experience, we recommend referring to the Qualified Vendor List for compatible RAM at: https://www.asus.com/us/motherboards-components/motherboards/prime/prime-z790-p-wifi/helpdesk_qvl_memory?model2Name=PRIME-Z790-P-WIFI.
If you need further assistance with the motherboard, please email me at cl-rodel@asus.com and I will be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
We certainly understand your disappointment and the inconvenience this may have caused.
For a smooth and trouble-free DRAM choice that will work flawlessly with your system build experience, we recommend referring to the Qualified Vendor List for compatible RAM at: https://www.asus.com/us/motherboards-components/motherboards/prime/prime-z790-p-wifi/helpdesk_qvl_memory?model2Name=PRIME-Z790-P-WIFI.
If you need further assistance with the motherboard, please email me at cl-rodel@asus.com and I will be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Written by a customer while visiting https://www.asus.com
Posted by: Kalabos
from Nebraska
Frequency of use:Daily
Verified Purchase:Yes
The computer runs great but it's really annoying trying to figure out which Bios version to update to. The Asus website has several newer downloads but no information on them and the update with an actual version number did not fix the error I'm getting from my 139000k about stability. Other than that it's been running great
Written by a customer while visiting https://www.asus.com
Posted by: Joe Z…
from St. Louis, MO
Frequency of use:Daily
Verified Purchase:Yes
This is a good performing motherboard which is unnecessarily difficult to upgrade the BIOS.
Response from https://www.asus.comBy CLM, June 6, 2025
Dear Joe Z....,
Thank you for reaching out.
We certainly understand your disappointment and the inconvenience this may have caused if you are having difficulty flashing the BIOS. To update the BIOS successfully, please follow the helpful tips from our Product Support page at: https://www.asus.com/support/faq/1044348/ . If you need further assistance with the product, please email me at cl-rodel@asus.com and I will be more than happy to help. Or you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Thank you for reaching out.
We certainly understand your disappointment and the inconvenience this may have caused if you are having difficulty flashing the BIOS. To update the BIOS successfully, please follow the helpful tips from our Product Support page at: https://www.asus.com/support/faq/1044348/ . If you need further assistance with the product, please email me at cl-rodel@asus.com and I will be more than happy to help. Or you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Written by a customer while visiting https://www.asus.com
Posted by: tjat21
from Richmond, VA
Verified Purchase:Yes
It's BS that I have to pay freight to ship it to you guys for repair. This product did not work out of the box and is defective. How is that my fault?
No, I would not recommend this to a friend.
Response from https://www.asus.comBy CLM, January 15, 2025
Dear Tjat21,
Thank you for your comment.
We appreciate your feedback. Information coming from valuable customers, like you, will continuously help us improve our future product offering, and services. Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Thank you for your comment.
We appreciate your feedback. Information coming from valuable customers, like you, will continuously help us improve our future product offering, and services. Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Written by a customer while visiting https://www.asus.com
Posted by: CurtisC
from Orange County, California
Verified Purchase:Yes
Very cool and feature packed MoBo, with a huge glaring issue. Installation and wiring went great, had a few small hiccups with my cases power button and LED headers...but that was a relatively easy to figure out. Initial boot was great, until I found that BIOS would not recognize my Samsung 980 Pro M.2 NVME as a bootable drive. Followed all the recommended protocol, updated BIOS and all that jazz. Still no dice. Started swapping slots around, and still nothing. Had to plug an old SATA drive I had laying around to get it to recognize the M.2 for a bootable drive. After installing my OS to the M.2 and running through more driver updates, I figured that would be the end...so I uninstalled the old SATA drive as I felt no need to keep it in this build. Then on booting the system up I had discovered this MoBo still refuses to recognize the M.2 as a bootable drive, so I fruitlessly played musical chairs with the slots again. Stuck, silly though it may be, with an old slow laptop HDD from my parts bin to complement my fire fast M.2 at least until I opt to try again with this headache with a more modern secondary drive.
All in all, what works is great. The layout is of this MoBo is fantastic. Having had to reassemble the hardware numerous times due to troubleshooting the M.2 drama was only slightly painful, but still a glaring red mark on my build. If I could've gotten this MoBo to recognize my M.2 with a simple BIOS update I would have gladly opted to give this board full marks. However, having this problem and needing to use an unorthodox workaround to fix it is really unacceptable...I really should drop another star or two. But, I do enjoy the anesthetics of this board and everything else went smooth.
Written by a customer while visiting https://www.asus.com
Posted by: WillieLittle1
from Frisco
Verified Purchase:Yes
Initial impressions are very high. But, I haven't got enough time on this to give it a real rating. Ask me again in 3 to 6 months, and I'll give you exactly how I feel.
Response from https://www.asus.comBy CLM, November 15, 2024
Dear WillieLittle1,
Thank you for your comment.
We appreciate your feedback and we please to know that you are satisifed with the motherboard. Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Thank you for your comment.
We appreciate your feedback and we please to know that you are satisifed with the motherboard. Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Written by a customer while visiting https://www.asus.com