Customer reviews from sharkninja.com
Shark - Refurbished Excellent - PowerDetect Clean & Empty Cordless Stick Vacuum & Auto-Empty System with Powerful Suction, Up to 70 min Runtime - Dark Gray
Average customer rating
4
(514 Reviews)
Rating breakdown 514 reviews
5 Stars
308
4 Stars
56
3 Stars
46
2 Stars
40
1 Star
64
68%of customers recommend this product.
(
165 out of
241)
Customer Reviews for Shark - Refurbished Excellent - PowerDetect Clean & Empty Cordless Stick Vacuum & Auto-Empty System with Powerful Suction, Up to 70 min Runtime - Dark Gray
Customer Rating
5
Very Happy
on August 1, 2026
Posted by: bob78
We are very happy with our Shark Power Direct cordless vacuum. We have had several Shark products and have had great experiences.
Written by a customer while visiting sharkninja.com
Customer Rating
1
Not tough enough
on July 29, 2026
Posted by: jessk
from Naples Florida
Gender:Female
This was my replacement due to issues with the first vacuum I had. It doesn’t do well on rugs, my low pile rugs just get vacuumed up as well as any item I’m trying not vacuum up(kids stuff) but it won’t vacuum popcorn. It just doesn’t seem like it’s built tough enough for three kids and two dogs.
It is lightweight and easy to use and charge. Does pick up well if you have no rugs and completely clean floors without kids toys.
The button needs to be pressed twice on both vacuums to turn it on. The head gets stuck if you turn too sharply and needs to be pressed open with your foot.
Both vacuums had the same issues.
It is lightweight and easy to use and charge. Does pick up well if you have no rugs and completely clean floors without kids toys.
The button needs to be pressed twice on both vacuums to turn it on. The head gets stuck if you turn too sharply and needs to be pressed open with your foot.
Both vacuums had the same issues.
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, July 29, 2026
Hi Jess,
Thank you for taking the time to share your experience with your PowerDetect. We're sorry to hear that both your original unit and replacement have had the same performance issues.
We understand how frustrating it must be when a vacuum doesn't effectively pick up everyday debris like popcorn and children's messes, especially in a busy household. Please reach out to our team for further troubleshooting support.
Contact Page: https://support.sharkninja.com/contact-us
Kind regards,
Shark Home
Thank you for taking the time to share your experience with your PowerDetect. We're sorry to hear that both your original unit and replacement have had the same performance issues.
We understand how frustrating it must be when a vacuum doesn't effectively pick up everyday debris like popcorn and children's messes, especially in a busy household. Please reach out to our team for further troubleshooting support.
Contact Page: https://support.sharkninja.com/contact-us
Kind regards,
Shark Home
Written by a customer while visiting sharkninja.com
Customer Rating
5
Best cordless vacuum
on July 29, 2026
Posted by: Ginny64
Great vacuum. It is used every day and is the best cordless vacuum. It is not my only shark product I have others. Never disappointed with a Shark product.
Written by a customer while visiting sharkninja.com
Customer Rating
5
Great at picking up dog hair and other dirt
on July 27, 2026
Posted by: chuckster
I received this to replace a Shark 4000 series that got a crack in the handheld section. the IP3251 is so much better in ease of operation and cleaning.
Written by a customer while visiting sharkninja.com
Customer Rating
5
Love at first use!!!
on July 27, 2026
Posted by: MRSOCDCLEAN
Gender:Female
[This review was collected as part of a promotion.] I am OCD when it comes to having clean floors. The Shark PowerDetect Cordless Vacuum Clean and Empty System works amazing from day 1. I love cleaning my floors in the dark because the LED lights up everything I can't see.
Written by a customer while visiting sharkninja.com
Customer Rating
5
The best vacuum ever!
on July 27, 2026
Posted by: MirandaK
I am completely obsessed with this vacuum! I thought I was a Dyson girl until I used this vacuum and now I never want to use anything else! The suction is not even comparable to any other vacuum I’ve used! It’s incredible! I have a GSD (lots and lots of hair) and this vacuum gets rid of it like it’s nothing! I love all the cool features. It’s not very heavy, the noise level is great. I love the light feature and it is very easy to assemble! 20/10 recommend!
Written by a customer while visiting influenster.com
Customer Rating
5
Shark is a GREAT company to work with!!!
on July 27, 2026
Posted by: SFQRTE
from Midwest
Gender:Male
Shark - Overall...I would never buy another brand. I had an issue with my 3 year old shark cordless vacuum that wasn't cheap and after a few tips on trying to work out the issue Shark replaced the entire vacuum with a new model at no cost. I wasn't expecting that and honestly made my entire week. Thank you Shark....Great company that cares about their client.
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
2
Second vacuum, first one stopped working
on July 24, 2026
Posted by: Tobias J
from Colorado
Gender:Male
We are having issues with this new replacement. It will stop working in the middle of vacuuming after just a few minutes into the task. Also, unlike the original Shark, this one will stop on one of our area rugs.
Response from sharkninja.comBy SharkNinja, July 28, 2026
Hello Tobias,
Thank you for your feedback.
We're very sorry to hear that you're experiencing such a short runtime with your replacement vacuum. We understand how frustrating it is when the vacuum stops working after only a few minutes of use.
This is not the experience we want for our customers. Please contact our Customer Support team so we can troubleshoot the issue and determine whether the unit may require servicing or replacement.
Contact Page: https://support.sharkninja.com/contact-us
Kind Regards,
Shark Home
Thank you for your feedback.
We're very sorry to hear that you're experiencing such a short runtime with your replacement vacuum. We understand how frustrating it is when the vacuum stops working after only a few minutes of use.
This is not the experience we want for our customers. Please contact our Customer Support team so we can troubleshoot the issue and determine whether the unit may require servicing or replacement.
Contact Page: https://support.sharkninja.com/contact-us
Kind Regards,
Shark Home
Written by a customer while visiting sharkninja.com