Customer reviews from sharkninja.com
Shark - Refurbished Excellent - PowerDetect Clean & Empty Cordless Stick Vacuum & Auto-Empty System with Powerful Suction, Up to 70 min Runtime - Dark Gray
Average customer rating
4
(514 Reviews)
Rating breakdown 514 reviews
5 Stars
308
4 Stars
56
3 Stars
46
2 Stars
40
1 Star
64
68%of customers recommend this product.
(
165 out of
241)
Customer Reviews for Shark - Refurbished Excellent - PowerDetect Clean & Empty Cordless Stick Vacuum & Auto-Empty System with Powerful Suction, Up to 70 min Runtime - Dark Gray
Customer Rating
5
Overal Good Vacuum Cleaner
on December 28, 2024
Posted by: Tiki35
from Cleveland, OH
Gender:Female
I saw this vacuum cleaner on a couple of content creators I follow and liked the reviews of how it was usefule and I also like th feature of being able to click and lower it to get under sofas, beds or chairs. An also emply system is good along with the edge detect.
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
1
Battery so bad
on December 27, 2024
Posted by: America
from Colorado
I didn’t like it the battery just work fot like 30 mins
Response from sharkninja.comBy SharkNinja, February 18, 2025
Hello America,
Thank you for taking the time to leave a review.
We're so sorry to hear that you’re having trouble with the battery performance of your vacuum. Please reach out to our team by phone at 1-855-427-5127, we'd be happy to look into
this for you.
Thank you for taking the time to leave a review.
We're so sorry to hear that you’re having trouble with the battery performance of your vacuum. Please reach out to our team by phone at 1-855-427-5127, we'd be happy to look into
this for you.
Written by a customer while visiting sharkninja.com
Customer Rating
3
on December 25, 2024
Posted by: New vac
I need to use it a few times more,right now I like my old cheap cordless better. There is no way you get 70 minutes of cleaning time. I have a one floor apt. And it didn't last long enough to do the whole apt.
It wasn't really picking up from the edges. I had to take it apart to clean them yet.
I do like how it empty s out the dirt and recharges,but not sure it's a keeper yet
It wasn't really picking up from the edges. I had to take it apart to clean them yet.
I do like how it empty s out the dirt and recharges,but not sure it's a keeper yet
Response from sharkninja.comBy SharkNinja, January 28, 2025
Hello,
Thank you for taking the time to leave a review.
Based on the suction power you’ve described, it sounds like there’s a chance the vacuum may not be working as it should.
Could you please give our team a call at 1-855-427-5127? We’d love to help ensure you’re getting the most from your product.
Please note: Runtimes are based on a new, fully charged battery. Like all lithium-ion products, the battery will naturally decrease in capacity over time. In ECO mode, the battery can achieve up to 70 minutes of runtime. The initial charge on the battery pack (out of the box) is approximately 30%. Charge the battery completely before first use.
Kind regards,
Shark Clean
Thank you for taking the time to leave a review.
Based on the suction power you’ve described, it sounds like there’s a chance the vacuum may not be working as it should.
Could you please give our team a call at 1-855-427-5127? We’d love to help ensure you’re getting the most from your product.
Please note: Runtimes are based on a new, fully charged battery. Like all lithium-ion products, the battery will naturally decrease in capacity over time. In ECO mode, the battery can achieve up to 70 minutes of runtime. The initial charge on the battery pack (out of the box) is approximately 30%. Charge the battery completely before first use.
Kind regards,
Shark Clean
Written by a customer while visiting sharkninja.com
Customer Rating
5
Excellent Cordless Vacuum.
on December 24, 2024
Posted by: Kevin
from Tustin, CA
Excellent Cordless PowerDetect Clean Vacuum. Thump up!
Written by a customer while visiting sharkninja.com
Customer Rating
5
Convenient to use with great results!
on December 24, 2024
Posted by: Kd06
So far, so good. I’ve had this vacuum for a few weeks. It was easy to set up. I vacuumed an area where I had just vacuumed a couple of days before and was very surprised to see how much dirt and debris it picked up. I like that I can stand the unit anywhere and don’t have to screw parts into the wall. So far this has been an excellent purchase.
Written by a customer while visiting sharkninja.com
Customer Rating
4
Nice cordless vac
on December 24, 2024
Posted by: mrsbent40
from Indiana
I like the vacuum. I've had Shark vacs for years and was tired of the cords. This one is easy to grab and clean up quickly. It seems like the battery lasts a long time. I thought I'd like the flex feature, but I don't. It seems flimsy. It hasn't emptied into the container a couple of times on the 1st try. I probably could have gone with just the vacuum and not the whole empty system. The suction is excellent and adapts between vinyl flooring, rugs, and tile floors. I like the light feature on it, too. I do wish there was an under appliance accessory for this model.
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
3
vacuum mode detect system
on December 24, 2024
Posted by: SBJ Fl
I can't say Im thrilled with this vac the suction is decent but if you put it on a higher speed it runs down too fast and as with everything new anymore there is no book of instructions with it and I can't for the life of me figure out how the dust cup auto empty itself its not on the quick start guide at all these things aren't exactly senior friendly
Response from sharkninja.comBy Shark Clean, January 28, 2025
Hello Sandy,
Thank you for taking the time to leave a review.
We're sorry to hear you did not receive a user guide. Please know that we'll take this on board and work towards continuously improving our products. The guide can be found here: https://support.sharkclean.com/hc/en-us/article_attachments/16673812838300,
If there's anything we're able to help with, please don't hesitate to reach out to our team by phone at 1-855-427-5125 Mon – Fri 9am — 9pm ET | Sat. 9am — 6pm ET.
Kind regards,
Thank you for taking the time to leave a review.
We're sorry to hear you did not receive a user guide. Please know that we'll take this on board and work towards continuously improving our products. The guide can be found here: https://support.sharkclean.com/hc/en-us/article_attachments/16673812838300,
If there's anything we're able to help with, please don't hesitate to reach out to our team by phone at 1-855-427-5125 Mon – Fri 9am — 9pm ET | Sat. 9am — 6pm ET.
Kind regards,
Written by a customer while visiting sharkninja.com
Customer Rating
5
on December 21, 2024
Posted by: Bill95
This is a prime example of truth in advertising! This vacuum will pick-up everything, and quickly.
Written by a customer while visiting sharkninja.com