Customer reviews from sharkninja.com
Shark - Refurbished Excellent - PowerDetect Clean & Empty Cordless Stick Vacuum & Auto-Empty System with Powerful Suction, Up to 70 min Runtime - Dark Gray
Average customer rating
4
(514 Reviews)
Rating breakdown 514 reviews
5 Stars
308
4 Stars
56
3 Stars
46
2 Stars
40
1 Star
64
68%of customers recommend this product.
(
165 out of
241)
Customer Reviews for Shark - Refurbished Excellent - PowerDetect Clean & Empty Cordless Stick Vacuum & Auto-Empty System with Powerful Suction, Up to 70 min Runtime - Dark Gray
Customer Rating
2
Not as expected.
on June 21, 2025
Posted by: Big D
from Ohio
Gender:Male
This is my third shark, and i don't feel it compares to the others that I've bought in the past.
I don't like the power detect system. It doesn't always power up when you need it to vacuum up something. I didn't see any way to override it and increase the power myself. Also, it didn't come with any type of instruction manual. You have to scan it with your phone and try and figure things out that way.
I don't like the power detect system. It doesn't always power up when you need it to vacuum up something. I didn't see any way to override it and increase the power myself. Also, it didn't come with any type of instruction manual. You have to scan it with your phone and try and figure things out that way.
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, June 24, 2025
Hello,
Thank you for taking the time to leave a review.
We're so sorry to hear that you aren't happy with your Shark vacuum. We will absolutely share your feedback with the relevant teams for consideration on future
products. If you need any help with your product, please don't hesitate to reach out to our team by phone at 1-855-427-5127.
Kind regards,
Shark Clean
Thank you for taking the time to leave a review.
We're so sorry to hear that you aren't happy with your Shark vacuum. We will absolutely share your feedback with the relevant teams for consideration on future
products. If you need any help with your product, please don't hesitate to reach out to our team by phone at 1-855-427-5127.
Kind regards,
Shark Clean
Written by a customer while visiting sharkninja.com
Customer Rating
4
Amazing Upgrade!
on June 19, 2025
Posted by: RetVet13
from Albuquerque, New Mexico
Gender:Male
I purchased this vacuum as a replacement for my old Lift-Away vacuum and I love the dirty sense function. The multidirectional roller takes some getting used to but it picks up dirt and pet hair like a champ. There are nooks in the canister that don’t come completely clean when mounted on the tower but I like the ease of emptying the vacuum.
Written by a customer while visiting sharkninja.com
Customer Rating
2
Not happy with it
on June 16, 2025
Posted by: Bb80
from Michie, TN
Gender:Female
I brought this a short time ago, and at first liked it very much. I have dogs that shed, and their hair keeps getting caught in the front roller and stops it from rolling. Also the automatic disposal isn’t working. This morning the vacuum kept turning off after a few minutes. Not happy.
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, June 18, 2025
Hello,
Thank you for taking the time to leave a review.
We're so sorry to hear that you were having trouble with your Shark vacuum, and that you’ve returned the product as a result. We will absolutely share your comments
with the relevant teams for consideration on future products, and we hope you’ll give our products another try in the future.
Kind regards,
Shark Clean
Thank you for taking the time to leave a review.
We're so sorry to hear that you were having trouble with your Shark vacuum, and that you’ve returned the product as a result. We will absolutely share your comments
with the relevant teams for consideration on future products, and we hope you’ll give our products another try in the future.
Kind regards,
Shark Clean
Written by a customer while visiting sharkninja.com
Customer Rating
3
It's okay
on June 10, 2025
Posted by: Cristy
Sweeper has good suction. Works well, but is expensive considering I can only seem to get 10 minutes of cleaning time out of it. I feel shark should give an extra battery at that price point and of course, they are out of stock.
Response from sharkninja.comBy SharkNinja, June 13, 2025
Hello Cristy,
Thank you for taking the time to leave a review.
We're so sorry to hear that you aren't happy with the runtime of your Shark vacuum. We will absolutely share your feedback
with the relevant teams for consideration on future products. If you need any help with your product, please don't hesitate to reach out to our team by phone at 1-855-427-5127.
Kind regards,
Shark Clean
Thank you for taking the time to leave a review.
We're so sorry to hear that you aren't happy with the runtime of your Shark vacuum. We will absolutely share your feedback
with the relevant teams for consideration on future products. If you need any help with your product, please don't hesitate to reach out to our team by phone at 1-855-427-5127.
Kind regards,
Shark Clean
Written by a customer while visiting sharkninja.com
Customer Rating
2
Skip this one.
on June 4, 2025
Posted by: Flav S
from East coast USA
Gender:Female
Just go ahead and pick something else. I had high hopes for this because I have shark vacuums in my house already. This one is probably my 5th shark. It doesn’t pick up what they say it will. It gets clogged so fast and then you have to turn it upside down to remove the clog. I do not want to touch that stuff. Canister is small. Both the one on the vacuum and the one on the stand. It’s lightweight but definitely under performed.
Response from sharkninja.comBy SharkNinja, June 9, 2025
Hello,
Thank you for taking the time to leave a review.
We're so sorry to hear that you’re having suction and clogging trouble with your Shark vacuum. Please reach out to our team by phone at 1-855-427-5127, we'd be happy to look into this for you.
Kind regards,
Shark Clean
Thank you for taking the time to leave a review.
We're so sorry to hear that you’re having suction and clogging trouble with your Shark vacuum. Please reach out to our team by phone at 1-855-427-5127, we'd be happy to look into this for you.
Kind regards,
Shark Clean
Written by a customer while visiting sharkninja.com
Customer Rating
4
Best vacuum I've ever had!
on June 2, 2025
Posted by: Bobbiejoh
from Otis Orchards, WA
Gender:Female
I love this machine! It is loud, however, it is powerful! My grandson lite up when he didn't have to take it outside to empty it
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
5
Amazing multi task cleaner.
on May 29, 2025
Posted by: Wanderful
from Washington State
Gender:Female
Very easy to put together and start using. It has amazing cleaning power and the auto dump feature is awesome. I would 100% recommend this vacuum.
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
5
No regrets switching from Dyson to Shark
on May 28, 2025
Posted by: Erin
from Lido Beach, New York
Gender:Female
Switched to Shark from Dyson and could not be happier. Battery life is great, suction is powerful, and the auto empty is a game changer! Been using for the past two weeks and it works perfectly for my hardwood floors and area rugs. Only downside with the auto detect mode is that it is too powerful for smaller rugs and can crumple them, prompting me to stop and restart the vacuum.
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com