Customer reviews from sharkninja.com
Shark - Refurbished Excellent - PowerDetect Clean & Empty Cordless Stick Vacuum & Auto-Empty System with Powerful Suction, Up to 70 min Runtime - Dark Gray
Average customer rating
4
(514 Reviews)
Rating breakdown 514 reviews
5 Stars
308
4 Stars
56
3 Stars
46
2 Stars
40
1 Star
64
68%of customers recommend this product.
(
165 out of
241)
Customer Reviews for Shark - Refurbished Excellent - PowerDetect Clean & Empty Cordless Stick Vacuum & Auto-Empty System with Powerful Suction, Up to 70 min Runtime - Dark Gray
Customer Rating
2
Terrible
on August 12, 2025
Posted by: Helpme890
from TX
Gender:Female
I bought this vacuum for Black Friday last year.
I have a large house and was tired of constantly unplugging and replugging my vaccum for each room.
This vacuum, sucks to say the least. If you have pets, do not waste your time. The suction part, gets clogged with pet hair in less the 5 mins of vacuuming. So you constantly have to go empty it even though the bin is NO where near full.
Then my pet hair, Got stuck so I had to manually empty it.. and the tiny little plastic piece holding it together broken in the first month. Parts weren’t even available on the website bc they were out of stock.
Then pet hair gets clogged in the roller brush, OFTEN.
Plus my right tiny roller wheel, also gets pet hair stuck and you have to use tweezers to get it all out.
I also can’t even vacuum my entire house on one charge! Unless you were to go in to lower power mode? Useless..
I have a low pile rug in my living room, and for whatever reason? I can’t seem to push the vacuum across it. Neither than my husband? I tried making sure all the brushes and wheels were clear? They are, still will not let me push across it.
If you have more then 2 bedrooms, a living room and office, don’t bother bc you have to wait for charges to even finish it all..
and pets with hair, I wouldn’t even bother. For the price I would expect it to not get constantly clogged.
I have a large house and was tired of constantly unplugging and replugging my vaccum for each room.
This vacuum, sucks to say the least. If you have pets, do not waste your time. The suction part, gets clogged with pet hair in less the 5 mins of vacuuming. So you constantly have to go empty it even though the bin is NO where near full.
Then my pet hair, Got stuck so I had to manually empty it.. and the tiny little plastic piece holding it together broken in the first month. Parts weren’t even available on the website bc they were out of stock.
Then pet hair gets clogged in the roller brush, OFTEN.
Plus my right tiny roller wheel, also gets pet hair stuck and you have to use tweezers to get it all out.
I also can’t even vacuum my entire house on one charge! Unless you were to go in to lower power mode? Useless..
I have a low pile rug in my living room, and for whatever reason? I can’t seem to push the vacuum across it. Neither than my husband? I tried making sure all the brushes and wheels were clear? They are, still will not let me push across it.
If you have more then 2 bedrooms, a living room and office, don’t bother bc you have to wait for charges to even finish it all..
and pets with hair, I wouldn’t even bother. For the price I would expect it to not get constantly clogged.
Response from sharkninja.comBy SharkNinja, August 13, 2025
Hello there,
Thank you for taking the time to leave a review.
We're so sorry to hear that you’re having trouble with your Shark Cordless PowerDetect having low suction and that the runtime is not sufficient. Please reach out to our team by phone at 1-855-427-5127, we'd be happy to look into this for you.
Kind regards,
Shark Clean
Thank you for taking the time to leave a review.
We're so sorry to hear that you’re having trouble with your Shark Cordless PowerDetect having low suction and that the runtime is not sufficient. Please reach out to our team by phone at 1-855-427-5127, we'd be happy to look into this for you.
Kind regards,
Shark Clean
Written by a customer while visiting sharkninja.com
Customer Rating
2
I really wanted to like this
on August 9, 2025
Posted by: TallRiri12
from Denver, Co
Gender:Female
I did a ton of research before buying this, and I’ve waited 5 months before writing this to ensure I wasn’t being too hasty. Let’s start with the good- the self empty system is truly amazing. It makes vacuuming so easy, I love that function. Now, let’s get to everything else… I have two pets, that only mildly shed. It cannot keep up with their hair. My previous vacuum that started with the D word was much better at keeping up. There is constantly hair left behind, not fully picked up after I vacuum two to three times in a row. Then, I try to vacuum multiple surfaces, like hardwood floors and carpet stairs- and it overheats. It cannot do both. So, I’m stuck before company comes over with half vacuumed stairs. It’s a very first world problem in the grand scheme of things, but I’m disappointed that I invested so much money in a device that had great claims of its abilities, only to see that it cannot keep up. I’m a loyal Shark/Ninja fan. This one just doesn’t hit the mark.
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, August 11, 2025
Hello there,
Thank you for taking the time to leave a review.
We're so sorry to hear that you’re having trouble with your unit not being able to suction your pet hair properly. Please reach out to our team by phone at 1-800-365-0135, we'd be happy to look into this for you.
Kind regards,
Ninja Kitchen
Thank you for taking the time to leave a review.
We're so sorry to hear that you’re having trouble with your unit not being able to suction your pet hair properly. Please reach out to our team by phone at 1-800-365-0135, we'd be happy to look into this for you.
Kind regards,
Ninja Kitchen
Written by a customer while visiting sharkninja.com
Customer Rating
5
Excellent purchase
on July 28, 2025
Posted by: an12
from NJ
Gender:Female
The camper less than a month ago and I love it, fail to use, I love that it empties itself, it is practical, it sucks very well.
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
5
Works great.
on July 25, 2025
Posted by: Marc
from WI
Gender:Male
We have had this for a couple of weeks and so far it is working as advertised.
Written by a customer while visiting sharkninja.com
Customer Rating
5
It works like magic
on July 25, 2025
Posted by: Seth W
from Ohio
Gender:Male
It works great and it’s performance exceeded my expectations. Amazing with pet hair and I used it for cleaning cars as well. Highly recommended.
Written by a customer while visiting sharkninja.com
Customer Rating
5
Very happy...
on July 23, 2025
Posted by: Moni
I've been using my new Shark cordless vac for about two weeks. My previous was corded. So far I've been very happy with it, love the no cord! We have a dog and it has done well with cleaning up the hair. We have tile and wood floors, it cleans well. My old vacuum didn't clean going backwards and would spit items out because of the tile grout. I haven't had that issue with this one. It's much quieter than what I've had in the past, I expected it not to work as well because it was so quiet, but it works great, it does rev up when it detects more dirt on the floor. The flat attachment has worked well on the couch sides for dog hair. The attachments actually click in instead of just sliding together which is very nice. I really like the auto empty feature, nice spoiling feature. It's hard finding true reviews. I purchased it on my own because my old vac broke, no promotion, no sponsor, just me looking for a good vac.
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
5
Great product for the price
on July 21, 2025
Posted by: MSRocha
from California
Gender:Male
We purchased this vacuum for several reasons, especially after testing the Dyson equivalent and at a much higher cost, and this model can’t be beat! 1) I was using a typical vacuum (corded) which was heavy and bulky, 2) we wanted our first cordless vacuum (win, with this model), 3) and love the tech built into the system - so cool.
Written by a customer while visiting sharkninja.com
Customer Rating
4
So far, we are impressed. Just a few minor issues.
on July 20, 2025
Posted by: Debsreview
from Indiana
So far, so good, I need one of these due to mobility problems from bone and muscle problems. It's a lot easier to use than a traditional vacuum cleaner. I can actually vacuum the entire house using multiflex because it reduces strain on my arm and shoulders. It is a lot more powerful than our Vertex was and I like the easy empty feature. The boost mode is great for stubborn dirt. There are some downsides, it is extremely difficult to use if the carpet nap isn't followed. The big Shark upright vacuum cleaner has lights so you can see when using the attachments, I wish this were available on the cordless models.
Written by a customer while visiting sharkninja.com