Customer reviews from sharkninja.com
Shark - Refurbished Excellent - PowerDetect Clean & Empty Cordless Stick Vacuum & Auto-Empty System with Powerful Suction, Up to 70 min Runtime - Dark Gray
Average customer rating
4
(514 Reviews)
Rating breakdown 514 reviews
5 Stars
308
4 Stars
56
3 Stars
46
2 Stars
40
1 Star
64
68%of customers recommend this product.
(
165 out of
241)
Customer Reviews for Shark - Refurbished Excellent - PowerDetect Clean & Empty Cordless Stick Vacuum & Auto-Empty System with Powerful Suction, Up to 70 min Runtime - Dark Gray
Customer Rating
1
Does not detect carpet; jams and dustbin issue
on October 6, 2025
Posted by: Veen
Gender:Female
I have had my original Shark vacuum for 6+ years and love it; bought this for the auto-empty feature but this model is flawed. The vacuum does not push well on carpet it doesn’t “detect” that it’s carpet and the vacuum just jams when you try to push it because of the fins underneath snagging on carpet. Twice after emptying the dustbin it didn’t close correctly and the debris went everywhere the next time I used the vacuum. Sad to have to return it.
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, October 7, 2025
Hi there,
Thank you so much for taking the time to share your experience. We’re truly disappointed to hear that the Cordless PowerDetect didn’t meet your expectations, especially after having such a great experience with your original Shark vacuum for over six years.
We understand how frustrating it must have been to encounter issues with carpet detection and maneuverability, as well as the dustbin not closing properly and causing debris to spill. That’s certainly not the experience we want for our customers.
We’re saddened to hear that you’ve had to return the product as a result. We will absolutely share your comments with the relevant teams for consideration on future products, and we hope you’ll give our products another try in the future.
Kind regards,
Shark Clean US
Thank you so much for taking the time to share your experience. We’re truly disappointed to hear that the Cordless PowerDetect didn’t meet your expectations, especially after having such a great experience with your original Shark vacuum for over six years.
We understand how frustrating it must have been to encounter issues with carpet detection and maneuverability, as well as the dustbin not closing properly and causing debris to spill. That’s certainly not the experience we want for our customers.
We’re saddened to hear that you’ve had to return the product as a result. We will absolutely share your comments with the relevant teams for consideration on future products, and we hope you’ll give our products another try in the future.
Kind regards,
Shark Clean US
Written by a customer while visiting sharkninja.com
Customer Rating
5
Amazing!
on October 3, 2025
Posted by: robin627
Gender:Female
Love this Shark Cordless! Cleans very well and love the flex option to reach under furniture when needed.
Written by a customer while visiting sharkninja.com
Customer Rating
5
Amazing
on September 17, 2025
Posted by: Gigi
This is an amazing vacuum! I love how it empties itself and my long hair from the floor doesn't seem to get stuck in the rollers! Have only used couple of times; so, I hope it lasts as long as my last Shark!
Written by a customer while visiting sharkninja.com
Customer Rating
5
Great Cleaning
on September 12, 2025
Posted by: Tamm
from Michigan
Gender:Female
This is the best. I am so happy with it . Cleans so much better. I would tell everyone they need yjis one.
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
5
Purchase this vacuum!!
on September 11, 2025
Posted by: Deea
I have a vacuum that was supposed to be one of the best. That vacuum pales in comparison to my new Shark vacuum. I am so happy with my purchase. My carpets and area rugs are so clean now!
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
5
Best Ever
on September 10, 2025
Posted by: d3ma
My favorite vacuum ever. I've had Dyson, Miele...and this is the best from the suction power to the battery life. It's very effective, and the 'self cleaning' bin is wonderful.
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
5
Best vacuum I've ever owned
on September 3, 2025
Posted by: slp123
This vacuum is a life changer. It sucks up pet hair and dirt alike, is easy to maneuver around the house, does a great job on carpet and hardwood floors alike, and auto-empties! I use it daily and absolutely love it.
Written by a customer while visiting sharkninja.com
Customer Rating
1
battery
on September 2, 2025
Posted by: enis
I bought this vacuum with high hopes but I am very disappointed. I am only able to vacuum for 10 minutes and it dies. battery does not last long, no longer than 10 minutes
Response from sharkninja.comBy SharkNinja, September 2, 2025
Hi Enis, Thank you for taking the time to leave a review. We’re truly sorry to hear that your Shark Cordless Power Detect has a short runtime. We understand how frustrating this must be, and we want to help make things right. We kindly invite you to reach out to our Customer Service team at 1-855-427-5127.Our hours of operation are Monday to Friday, 9:00 a.m. to 9:00 p.m. ET, and Saturday from 9:00 a.m. to 6:00 p.m. ET. Kind regards, Shark Clean
Written by a customer while visiting sharkninja.com