Customer reviews from sharkninja.com
Shark - Refurbished Excellent - PowerDetect Clean & Empty Cordless Stick Vacuum & Auto-Empty System with Powerful Suction, Up to 70 min Runtime - Dark Gray
Average customer rating
4
(514 Reviews)
Rating breakdown 514 reviews
5 Stars
308
4 Stars
56
3 Stars
46
2 Stars
40
1 Star
64
68%of customers recommend this product.
(
165 out of
241)
Customer Reviews for Shark - Refurbished Excellent - PowerDetect Clean & Empty Cordless Stick Vacuum & Auto-Empty System with Powerful Suction, Up to 70 min Runtime - Dark Gray
Customer Rating
3
Ok vacuum wand with awesome auto cleaner tank
on January 26, 2026
Posted by: Vinb
Gender:Female
Not as powerful as others are saying. I have dog hair on plank flooring that sticks to the plank flooring and it doesn’t pick it up. I’ve tried high mode and it’s ok but leaves clumps of dog hair from the rubber when backing up the wand. I do love the automatic cleaning out chamber! Works great.
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, January 27, 2026
Hi there,
Thank you for taking the time to share your experience. Your insight into how the vacuum performs on dog hair across plank flooring is incredibly helpful. It’s clear you’ve put it through some real‑world use, and feedback like this guides meaningful improvements. It’s great to hear that the automatic clean‑out chamber has been a standout feature for you. As for the hair clumping and pickup challenges, your notes highlight an area where performance can be strengthened, especially for homes with pets and tricky flooring textures.
Kind Regards,
Shark Clean US.
Thank you for taking the time to share your experience. Your insight into how the vacuum performs on dog hair across plank flooring is incredibly helpful. It’s clear you’ve put it through some real‑world use, and feedback like this guides meaningful improvements. It’s great to hear that the automatic clean‑out chamber has been a standout feature for you. As for the hair clumping and pickup challenges, your notes highlight an area where performance can be strengthened, especially for homes with pets and tricky flooring textures.
Kind Regards,
Shark Clean US.
Written by a customer while visiting sharkninja.com
Customer Rating
1
Do not purchase!
on January 25, 2026
Posted by: AVIL
Gender:Female
Have had this for over two months now. I have to go over the same area multiple times. There is a trail left behind of particles the vacuum will not suck up. I find it very difficult to go from hardwood floors to a very thin rug to carpeting. The dog hair will stick if you will to the roller. I can vacuum two or three rugs and I have to stop and clean the entire vacuum before starting in a new area. The battery does not last enough to clean an entire level of living area. I have always been a fan of shark products but this is by far the biggest purchase regret I’ve had.
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, January 27, 2026
Hello,
Thank you for taking the time to leave a review.
We're heartbroken to hear about the experience you’ve been having over the past two months. We know how frustrating it must be to go over the same area multiple times and still see debris left behind. That’s definitely not the experience we want for you. We kindly invite you to reaching out to our support team here: https://support.sharkninja.com/contact-us for further assistance.
Kind Regards,
Shark Clean US
Thank you for taking the time to leave a review.
We're heartbroken to hear about the experience you’ve been having over the past two months. We know how frustrating it must be to go over the same area multiple times and still see debris left behind. That’s definitely not the experience we want for you. We kindly invite you to reaching out to our support team here: https://support.sharkninja.com/contact-us for further assistance.
Kind Regards,
Shark Clean US
Written by a customer while visiting sharkninja.com
Customer Rating
3
Not what I expected for the price
on January 22, 2026
Posted by: Teresa B
from MI
Gender:Female
The vacuum works well. A bit disappointed at a few of the functions that aren’t as user friendly as the previous model I have. The battery does NOT last as long as stated. It lasts 20 minutes at most if on the strongest setting. On the economy setting the longest I’ve gotten is 35 mins. They also had no replacement batteries available to purchase when I bought it.
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, January 23, 2026
Hi Teresa,
Thank you so much for taking the time to share your review.
We’re devastated to hear that the battery life hasn’t met your expectations and that some of the functions feel less user‑friendly than your previous model. We know how frustrating it can be when a product doesn’t perform the way you hoped, especially after making a meaningful investment, and we completely understand your disappointment.
Please know that your feedback is invaluable to us. We'll absolutely forward your experience about the replacement batteries being out of stock with the appropriate internal teams, so they can look into this further.
If there’s anything more we can do to support you, improve your experience, or answer any questions, we’re genuinely here to help. Our Customer Care team would be happy to assist you at https://support.sharkninja.com/contact-us.
Kind regards,
Shark Clean NA.
Thank you so much for taking the time to share your review.
We’re devastated to hear that the battery life hasn’t met your expectations and that some of the functions feel less user‑friendly than your previous model. We know how frustrating it can be when a product doesn’t perform the way you hoped, especially after making a meaningful investment, and we completely understand your disappointment.
Please know that your feedback is invaluable to us. We'll absolutely forward your experience about the replacement batteries being out of stock with the appropriate internal teams, so they can look into this further.
If there’s anything more we can do to support you, improve your experience, or answer any questions, we’re genuinely here to help. Our Customer Care team would be happy to assist you at https://support.sharkninja.com/contact-us.
Kind regards,
Shark Clean NA.
Written by a customer while visiting sharkninja.com
Customer Rating
5
Best Vac Ever
on January 20, 2026
Posted by: D5055
from California
Gender:Female
Best vacuum I have EVER owned and believe me I’ve owned many many many. Suction like no other. Emptying process is a dream !! Lil heavy-ish but the cleaning power is beyond worth it !!
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
5
Much lighter
on January 20, 2026
Posted by: Toomuch
from Tx
Gender:Male
I bought this for my wife so she doesn’t have to use the electric power detect vacuum. The cordless is much lighter and cleans almost as good as the electric power detect.
Written by a customer while visiting sharkninja.com
Customer Rating
1
Replacement parts in 2 months
on January 19, 2026
Posted by: Phoblum
from California
Gender:Male
CANNOT HANDLE PET HAIR! Broke after 2 months and I need a replacement head because the belt is too difficult to replace. You're spending more in the long run, spend it now on a better vacuum
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, January 20, 2026
Hi there,
Thank you for taking the time to share this experience. Dealing with a vacuum that stops handling pet hair after only a couple of months is incredibly frustrating, and your feedback is important to us. We want to make sure this gets looked into properly so you can get the performance you expected. For further assistance, please reach out to our team directly at:
https://support.sharkninja.com/en-CA/contact-us. They’ll be able to review what’s happening with your vacuum and help determine the best next steps.
Kind Regards,
Shark Clean US.
Thank you for taking the time to share this experience. Dealing with a vacuum that stops handling pet hair after only a couple of months is incredibly frustrating, and your feedback is important to us. We want to make sure this gets looked into properly so you can get the performance you expected. For further assistance, please reach out to our team directly at:
https://support.sharkninja.com/en-CA/contact-us. They’ll be able to review what’s happening with your vacuum and help determine the best next steps.
Kind Regards,
Shark Clean US.
Written by a customer while visiting sharkninja.com
Customer Rating
5
Excellent vacuum!!
on January 19, 2026
Posted by: Csimpson
Gender:Female
I’m absolutely loving my new shark cordless vacuum and I love how my hair does not get trapped in the roller head. I love the lights on the head and how when you vacuum the edges it sucks higher. I would not change a thing. I love automatic emptying every time I vacuum.
Written by a customer while visiting sharkninja.com
Customer Rating
5
Awesome Vacuum
on January 19, 2026
Posted by: Bromine
from Ohio
Gender:Female
I bought my first Shark a few weeks ago. I’m loving it! I was actually surprised at how well it picked up ground in dirt and grime from my area rug. Love the feature of emptying itself! IP3000 series is the way to go! POWERDETECT clean and empty is just an awesome little upgrade. I named it Tony Shark 😆 and when I’m going to sweep I always tell my husband that me Tony Shark are going to dance around the house for a bit.
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com