Customer reviews from sharkninja.com
Shark - Refurbished Excellent - PowerDetect Clean & Empty Cordless Stick Vacuum & Auto-Empty System with Powerful Suction, Up to 70 min Runtime - Dark Gray
Average customer rating
4
(514 Reviews)
Rating breakdown 514 reviews
5 Stars
308
4 Stars
56
3 Stars
46
2 Stars
40
1 Star
64
68%of customers recommend this product.
(
165 out of
241)
Customer Reviews for Shark - Refurbished Excellent - PowerDetect Clean & Empty Cordless Stick Vacuum & Auto-Empty System with Powerful Suction, Up to 70 min Runtime - Dark Gray
Customer Rating
5
Everything about it
on February 13, 2026
Posted by: Jmurr
from Long Island NY
Gender:Male
Well worth the price I have a Geman shepherd and a Australian ridgeback and leave dog tinsel everywhere. We use it everyday the convenience of no cord combined with the run time and power are unmatched. I have had other high end brands before and this works so much better. Also you gotta love the automatic container that eliminates all the dust.
Written by a customer while visiting sharkninja.com
Customer Rating
5
Fantastic vacuum
on February 12, 2026
Posted by: MB53
from Oregon
Gender:Female
I love this vacuum. It is nothing like any other vacuum I've owned. It is so easy to use. It is the best.
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
4
Great product!
on February 12, 2026
Posted by: HR Kim
from Airmont, NY
Gender:Male
I like this vacuum so much. But I want to mention 2 things. One it is kind of heavier than Dyson. another one is clicking sound when the roller down to floor. Other than that the vacumm is so nice looking, powerful and easy to use. Thanks.
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
5
Great features and easy to use!
on February 11, 2026
Posted by: Jess99
Gender:Female
Absolutely love this cordless vacuum, the clean and empty feature is great! I am a big fan of Shark products and this is by far the best purchase yet! It holds charge well and I can do my whole house with ease and I love the auto sense as well, it makes cleaning seamless when moving from hardwood to carpet. It vacuum's my shaggy rugs as well!
Written by a customer while visiting sharkninja.com
Customer Rating
3
Good vacuum for pet hair
on February 10, 2026
Posted by: PuppyPower
I like the lights that help show all the dirt/dog hair. Our dog sheds like crazy and this vacuum does a good job keeping up. I like that the arm bends to get under furniture. The head easily flips up into the resting position so 3-4 times while vacuuming our whole house I have to flip it back down. The auto-sensing suction is a bit delayed so I usually choose the mode myself to be more efficient. It doesn’t maneuver as easily as our Dyson v8 animal did and it is significantly heavier, but overall it’s a good vacuum so far.
I would recommend this to a friend!
Response from sharkninja.comBy SharkNinja, February 10, 2026
Hello,
Thank you for taking the time to leave a review.
Thanks so much for sharing your experience with the Cordless PowerDetect! We’re really glad to hear it has been working well for you so far. It’s great that the headlights and strong pickup are helping you stay on top of all that dog hair. We love hearing that the Flex arm has been making it easier to clean under your furniture. We also really appreciate you calling out the areas that could be improved, like the vacuum head shifting into the resting position and the slight delay with the auto sensing suction. Feedback like this is incredibly helpful as we look for ways to make the product even better. We'll be sharing this with our team, as it plays an important role in helping us improve and deliver better results for our customers. If you'd like further assistance with the auto sensing suction, please contact our support team using the link here: https://support.sharkninja.com/contact-us.
Kind Regards,
Shark Clean
Thank you for taking the time to leave a review.
Thanks so much for sharing your experience with the Cordless PowerDetect! We’re really glad to hear it has been working well for you so far. It’s great that the headlights and strong pickup are helping you stay on top of all that dog hair. We love hearing that the Flex arm has been making it easier to clean under your furniture. We also really appreciate you calling out the areas that could be improved, like the vacuum head shifting into the resting position and the slight delay with the auto sensing suction. Feedback like this is incredibly helpful as we look for ways to make the product even better. We'll be sharing this with our team, as it plays an important role in helping us improve and deliver better results for our customers. If you'd like further assistance with the auto sensing suction, please contact our support team using the link here: https://support.sharkninja.com/contact-us.
Kind Regards,
Shark Clean
Written by a customer while visiting sharkninja.com
Customer Rating
5
Love it!
on February 10, 2026
Posted by: Rousey6609
from Nebraska
Gender:Female
I have only had this a couple weeks but so far absolutely love it! We are a ranching family so our vacuum gets a lot of dirt, straw, dust, not to mention dog hair from our 2 Aussies. It has been amazing so far. This was purchased to replace an older Shark cordless vacuum but I feel the PowerDetect makes a huge difference.
Written by a customer while visiting sharkninja.com
Customer Rating
3
Stick with the corded versions
on February 9, 2026
Posted by: Beccas
from IL
Gender:Female
I bought this six months ago and find its not worth the money. I had a shark vertex corded vaccum before which has great suction but I needed something lighter for the stairs. I knew a battery operated vaccum would have less function than a corded but its too significant of a difference. It won't suck up dirt along the baseboards. It cant pick up cereal. It only moves one direction in carpet, otherwise it gets stuck. If there is anything the paper or ither item the size of a penny or bigger it will clog the machine. Its claim of dust free is only true when connecting the vaccum to the stand, but once you have to empty the stand (about monthly) dust still flies around. When it bends flat I can get under the dressers and bed but it doesn't fit under couch. It does have good swivel on tile floor and its nice that it stays charged in the stand and its nice not messing with a cord making it easier for kids to use on tile floors.
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, February 10, 2026
Hi Beccas,
Thank you for sharing your experience with us.
We are sorry to hear that the Cordless PowerDetect has not met your expectations, especially compared to your previous corded model. Reliable suction and easy maneuverability are important, and it sounds like this unit has not worked the way you need it to. We understand how important it is to have a product that performs well, and it is clear that this has caused more frustration than convenience. We would like the opportunity to look into this further and see how we can help. To ensure this matter is resolved promptly, we recommend contacting our team through our official support page, where a representative will be able to assist you directly. You may also consult our self-help guide, which provides detailed troubleshooting steps.
All relevant links are provided below for your convenience.
Support: https://support.sharkclean.com
Self-help guides:https://support.sharkninja.com/article/IP3000-Series-Shark-POWERDETECT-Cordless-Vacuum-Troubleshooting-Guide-ca
Kind regards,
Shark Clean
Thank you for sharing your experience with us.
We are sorry to hear that the Cordless PowerDetect has not met your expectations, especially compared to your previous corded model. Reliable suction and easy maneuverability are important, and it sounds like this unit has not worked the way you need it to. We understand how important it is to have a product that performs well, and it is clear that this has caused more frustration than convenience. We would like the opportunity to look into this further and see how we can help. To ensure this matter is resolved promptly, we recommend contacting our team through our official support page, where a representative will be able to assist you directly. You may also consult our self-help guide, which provides detailed troubleshooting steps.
All relevant links are provided below for your convenience.
Support: https://support.sharkclean.com
Self-help guides:https://support.sharkninja.com/article/IP3000-Series-Shark-POWERDETECT-Cordless-Vacuum-Troubleshooting-Guide-ca
Kind regards,
Shark Clean
Written by a customer while visiting sharkninja.com
Customer Rating
1
Save your money & frustration, buy something else!
on February 9, 2026
Posted by: Fisher17
from Ohio
Gender:Female
I have had this now for 2 months. The vacuum is useless for my house. It assembles easily. I love the feature to clean under furniture. It is light and easy to push. It cannot handle hair on bare floors. It pushes it around and gets clogged multiple times even in a small room which requires taking the thing apart constantly. The AI setting is awful, just a constant slow down/power up/slow down/power up. Ecomode does not have enough suction. Power boost drains the battery before I have half a room vacuumed. Save your money if you have pet hair! You will spend more time unclogging it and your floor still won't be clean.
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, February 10, 2026
Hi there,
Thank you for taking the time to share this feedback on your Cordless PowerDetect.
We're really sorry to hear that your experience with the vacuum has been so frustrating, especially with the clogging issues and the performance on bare floors. We know how disappointing it can be when a product does not meet your needs, and we'd like to help make this right. We kindly recommend contacting our team through our official support page, where a representative will be able to assist you directly. You may also consult our self‑help guide, which provides detailed troubleshooting steps on the issues you're experiencing. Thank you again for bringing this to our attention, we're here to help however we can. All applicable links are provided below.
Self-Help Guide: https://support.sharkninja.com/article/IP3000-Series-Shark-POWERDETECT-Cordless-Vacuum-Troubleshooting-Guide-ca
Contact Page: https://support.sharkninja.com/contact-us
Kind regards,
Shark Clean
Thank you for taking the time to share this feedback on your Cordless PowerDetect.
We're really sorry to hear that your experience with the vacuum has been so frustrating, especially with the clogging issues and the performance on bare floors. We know how disappointing it can be when a product does not meet your needs, and we'd like to help make this right. We kindly recommend contacting our team through our official support page, where a representative will be able to assist you directly. You may also consult our self‑help guide, which provides detailed troubleshooting steps on the issues you're experiencing. Thank you again for bringing this to our attention, we're here to help however we can. All applicable links are provided below.
Self-Help Guide: https://support.sharkninja.com/article/IP3000-Series-Shark-POWERDETECT-Cordless-Vacuum-Troubleshooting-Guide-ca
Contact Page: https://support.sharkninja.com/contact-us
Kind regards,
Shark Clean
Written by a customer while visiting sharkninja.com