Customer reviews from sharkninja.com
Shark - Refurbished Excellent - PowerDetect Clean & Empty Cordless Stick Vacuum & Auto-Empty System with Powerful Suction, Up to 70 min Runtime - Dark Gray
Average customer rating
4
(514 Reviews)
Rating breakdown 514 reviews
5 Stars
308
4 Stars
56
3 Stars
46
2 Stars
40
1 Star
64
68%of customers recommend this product.
(
165 out of
241)
Customer Reviews for Shark - Refurbished Excellent - PowerDetect Clean & Empty Cordless Stick Vacuum & Auto-Empty System with Powerful Suction, Up to 70 min Runtime - Dark Gray
Customer Rating
5
Powerful and lots of helpful features
on February 18, 2026
Posted by: RGW1
This is a powerful, light and easy to use vacuum. The stick has joints that can flex so you can vacuum under things that others can’t. It can temporarily get stuck on highly textured carpet but can be manipulated to work. I love this vacuum however, it is extremely powerful and can quickly plug the foam pre filter . The pre filter must be cleaned more often than you think, there are no signs like loss of suction. This can damage the motor. It does require more checking than a normal vacuum but easy cleans more effectively.
Written by a customer while visiting sharkninja.com
Customer Rating
3
Great if you don't have rugs
on February 18, 2026
Posted by: LilF
Gender:Female
I've been using this vacuum for a couple weeks and it's great, except on rugs. It automatically kicks up to high speed once I move from wood floor to the rug, sucks the rug up into the roller and then shuts itself off. I was really hoping based on the description it would work for my rugs, that was my primary reason for purchasing it, but it doesn't work.
It's great on hard wood and linoleum though!
It's great on hard wood and linoleum though!
Response from sharkninja.comBy SharkNinja, February 19, 2026
Hi there,
Thank you for taking the time to leave a review.
We’re really upset to hear about the challenges you’re having with your vacuum, especially with it shutting off when transitioning onto rugs. We understand how disappointing this must be when your primary reason for purchasing the unit was to use it on rugs. While we’re glad to hear it’s working well on hard floors, we know that doesn’t make up for the issues you’re experiencing. Here is a link to our support page where you can troubleshoot and be guided to a resolution.
https://support.sharkninja.com/global-search/IP3251
Kind regards,
Shark Clean
Thank you for taking the time to leave a review.
We’re really upset to hear about the challenges you’re having with your vacuum, especially with it shutting off when transitioning onto rugs. We understand how disappointing this must be when your primary reason for purchasing the unit was to use it on rugs. While we’re glad to hear it’s working well on hard floors, we know that doesn’t make up for the issues you’re experiencing. Here is a link to our support page where you can troubleshoot and be guided to a resolution.
https://support.sharkninja.com/global-search/IP3251
Kind regards,
Shark Clean
Written by a customer while visiting sharkninja.com
Customer Rating
5
Must have
on February 16, 2026
Posted by: Hawgleg
from Carthage IL
Gender:Male
Extremely great!! Would recommend it to everyone!!
Written by a customer while visiting sharkninja.com
Customer Rating
3
Not powerful enough.
on February 16, 2026
Posted by: VRPD
from Portland, ME
Gender:Female
It works well on carpets and upholstered furniture. It does not work very well on hardwood floors. You have to go very slow on the hard surfaces - I end up going around with a broom to get corners which kind of defeats the purpose of having.a nifty cordless cleaner. The latch to the dust-bin collector pops open from time to time - so be careful you aren't just redistributing the dirt. The charge does not last long enough to do my entire small two-story home (I typically do one level at a time so it is manageable.) This really just is not worth the price.
Response from sharkninja.comBy Sharkninja, February 17, 2026
Hi there,
Thank you for sharing your experience with this vacuum. We’re really sorry to hear that while it performs well on carpets and upholstered furniture, it hasn’t lived up to expectations on hardwood floors. Having to move slowly, rely on a broom for corners, and deal with the dust‑bin latch popping open can be incredibly frustrating, especially when you purchased a cordless cleaner to make things easier, not harder. The short battery life on top of that only adds to the disappointment, and we truly appreciate you taking the time to explain what hasn’t worked for you. When an edge is detected, the headlights will illuminate on the side where the edge is sensed to help focus cleaning on targeted debris. If you believe the unit is not performing as expected, please contact us at https://support.sharkninja.com/contact-us so our team can review the issue and assist further.
Kind Regards,
Shark Clean.
Thank you for sharing your experience with this vacuum. We’re really sorry to hear that while it performs well on carpets and upholstered furniture, it hasn’t lived up to expectations on hardwood floors. Having to move slowly, rely on a broom for corners, and deal with the dust‑bin latch popping open can be incredibly frustrating, especially when you purchased a cordless cleaner to make things easier, not harder. The short battery life on top of that only adds to the disappointment, and we truly appreciate you taking the time to explain what hasn’t worked for you. When an edge is detected, the headlights will illuminate on the side where the edge is sensed to help focus cleaning on targeted debris. If you believe the unit is not performing as expected, please contact us at https://support.sharkninja.com/contact-us so our team can review the issue and assist further.
Kind Regards,
Shark Clean.
Written by a customer while visiting sharkninja.com
Customer Rating
5
Best vacuum!
on February 16, 2026
Posted by: Lynn1970
from Indiana
Gender:Female
I love how easy this machine picks up everything and with my allergies the empty feature is so awesome!! I would definitely recommend! 10/10
Written by a customer while visiting sharkninja.com
Customer Rating
2
Less than ok.
on February 15, 2026
Posted by: Iguanadon
from Medina Ohio
Gender:Male
Let me preface by stating we have a 3 dog and 2 cat household. Run time is maybe 20 minutes . Collection bin is too small requiring multiple emptyings. My biggest complaint though is my wrist aches after vacuuming . Just seems balance is off and have to over compensate with my wrist to guide it where I want it to go. This model was recommended to me by Shark who knew all of our "environmental " issues(#of dogs and cats) beforehand.
No, I would not recommend this to a friend.
Response from sharkninja.comBy Sharkninja, February 16, 2026
Hi there,
Thank you for sharing your experience. It really sounds like this vacuum hasn’t been meeting the needs of a busy home with three dogs and two cats, and we’re truly sorry for the strain it’s putting on your wrist as well as the frustration of having to empty the bin so often. We appreciate you letting us know what hasn’t been working for you. To help improve performance, Detect Mode may be useful, as it activates Smart Detect Technology to adjust suction based on floor type, edges, and debris levels. Features like Edge Detect, Floor Detect, Dirt Detect, Direction Detect, and DuoClean Detect are designed to boost pickup, especially in homes with lots of pet hair. The included pet‑focused tools, such as the Pet Multi‑Tool and Motorized Pet Tool, may also help remove embedded hair and debris more efficiently. If you feel the unit isn’t working as intended, please don’t hesitate to contact us at https://support.sharkninja.com/contact-us so we can assist further.
Kind Regards,
Shark Clean.
Thank you for sharing your experience. It really sounds like this vacuum hasn’t been meeting the needs of a busy home with three dogs and two cats, and we’re truly sorry for the strain it’s putting on your wrist as well as the frustration of having to empty the bin so often. We appreciate you letting us know what hasn’t been working for you. To help improve performance, Detect Mode may be useful, as it activates Smart Detect Technology to adjust suction based on floor type, edges, and debris levels. Features like Edge Detect, Floor Detect, Dirt Detect, Direction Detect, and DuoClean Detect are designed to boost pickup, especially in homes with lots of pet hair. The included pet‑focused tools, such as the Pet Multi‑Tool and Motorized Pet Tool, may also help remove embedded hair and debris more efficiently. If you feel the unit isn’t working as intended, please don’t hesitate to contact us at https://support.sharkninja.com/contact-us so we can assist further.
Kind Regards,
Shark Clean.
Written by a customer while visiting sharkninja.com
Customer Rating
5
Great Buy
on February 15, 2026
Posted by: Peppermint
The quietness of this vacuum is amazing and I t picks up great! I was concerned about the battery losing charge. We figured out it was best to let the sensors do the job. As long as the as getting is at the lowest or medium setting, the sensors goes back and forth. The highest setting will cause the battery to get hot and lose charge faster. That is a safety feature. We live it and it is better than Dyson or any Shark I have had in the past. You have to try it to believe it yourself!
Written by a customer while visiting sharkninja.com
Customer Rating
1
Completely failed product design
on February 14, 2026
Posted by: Jjune
Gender:Male
This is a total design disaster. Every time I put the vacuum on the station to suck the dust out, there are debris blocking the vacuum’s dust bin cap closing and leave the bin unsealed. You will see dust flying all over the place when you use the vacuum with the dust bin unsealed. Also the button to manually open the dust bin is sensitive(the bin is completely opened just with 1/3 push of the button) located at the extremely easy-to-be-pushed spot, so when you are unaware you will dump all the dust and debris on you and the floor when you are carrying the vacuum after the cleaning. This happened really many times and it is definitely from a stupid design work rather than just clumsy of me.
Response from sharkninja.comBy SharkNinja, February 16, 2026
Hi June,
Thank you for taking the time to share this feedback with us. We are really sorry to hear about the experience you have had with your Cordless PowerDetect. We understand how frustrating it must be to deal with the dust bin not sealing properly and the debris escaping. The sensitivity of the dust bin release button and the placement you described should not be causing these kinds of issues, and we appreciate you letting us know what happened.
We want to make this right for you. Please reach out to us at https://support.sharkninja.com/contact-us so our team can take a closer look and help find a solution. Your experience matters to us and we want to ensure your vacuum is working the way it should.
Sincerely,
Shark Clean
Thank you for taking the time to share this feedback with us. We are really sorry to hear about the experience you have had with your Cordless PowerDetect. We understand how frustrating it must be to deal with the dust bin not sealing properly and the debris escaping. The sensitivity of the dust bin release button and the placement you described should not be causing these kinds of issues, and we appreciate you letting us know what happened.
We want to make this right for you. Please reach out to us at https://support.sharkninja.com/contact-us so our team can take a closer look and help find a solution. Your experience matters to us and we want to ensure your vacuum is working the way it should.
Sincerely,
Shark Clean
Written by a customer while visiting sharkninja.com