Customer reviews from sharkninja.com
Shark - Refurbished Excellent - PowerDetect Clean & Empty Cordless Stick Vacuum & Auto-Empty System with Powerful Suction, Up to 70 min Runtime - Dark Gray
Average customer rating
4
(514 Reviews)
Rating breakdown 514 reviews
5 Stars
308
4 Stars
56
3 Stars
46
2 Stars
40
1 Star
64
68%of customers recommend this product.
(
165 out of
241)
Customer Reviews for Shark - Refurbished Excellent - PowerDetect Clean & Empty Cordless Stick Vacuum & Auto-Empty System with Powerful Suction, Up to 70 min Runtime - Dark Gray
Customer Rating
1
Battery life is not good
on March 18, 2026
Posted by: Rwp0521
Gender:Male
I bought this for my wife for Christmas we've only used it maybe 12 times and on a full charge the battery only lasts 15 to 20 minutes.
Response from sharkninja.comBy SharkNinja, March 19, 2026
Hello,
Thank you for taking the time to leave a review.
We’re disappointed to hear that the runtime hasn’t met your expectations, with the battery lasting only 15 to 20 minutes. We understand how this can negatively impact your experience, and it’s certainly not what we want for our customers. After reviewing your records, we noticed that your issue is still unresolved. A member of our support team will reach out to you shortly to provide further assistance. Thank you for your patience and understanding.
Kind regards,
Shark Home
Thank you for taking the time to leave a review.
We’re disappointed to hear that the runtime hasn’t met your expectations, with the battery lasting only 15 to 20 minutes. We understand how this can negatively impact your experience, and it’s certainly not what we want for our customers. After reviewing your records, we noticed that your issue is still unresolved. A member of our support team will reach out to you shortly to provide further assistance. Thank you for your patience and understanding.
Kind regards,
Shark Home
Written by a customer while visiting sharkninja.com
Customer Rating
3
It picks up debris very very well.
on March 16, 2026
Posted by: Sweetie 7
I bought this a couple weeks ago, the dust cup does not empty, the suction is great at picking up debris on the floor but I find it hard to maneuver around so I'm not really all that thrilled with it.j
Response from sharkninja.comBy SharkNinja, March 20, 2026
Hello,
Thank you for taking the time to leave a review.
We're truly sorry to hear about the trouble you're experiencing with your PowerDetect. Since the dust cup isn’t emptying properly and you’re finding it difficult to maneuver, we’d love to take a closer look. To help resolve this as quickly as possible, please review our self‑help guide using the link below. If the issue isn’t resolved, you’ll be directed to our customer service team, who can assist you further.
Self Help Guide: https://support.sharkninja.com/en-CA/article/IP3000-Series-Shark-POWERDETECT-Cordless-Vacuum-Troubleshooting-Guide-ca
Kind regards,
Shark Home
Thank you for taking the time to leave a review.
We're truly sorry to hear about the trouble you're experiencing with your PowerDetect. Since the dust cup isn’t emptying properly and you’re finding it difficult to maneuver, we’d love to take a closer look. To help resolve this as quickly as possible, please review our self‑help guide using the link below. If the issue isn’t resolved, you’ll be directed to our customer service team, who can assist you further.
Self Help Guide: https://support.sharkninja.com/en-CA/article/IP3000-Series-Shark-POWERDETECT-Cordless-Vacuum-Troubleshooting-Guide-ca
Kind regards,
Shark Home
Written by a customer while visiting sharkninja.com
Customer Rating
1
Severe Disappointment
on March 14, 2026
Posted by: Jenn L
Gender:Female
I hesitate between one and teo stars simply because it’s easy to maneuver and self-cleaning; however I bought this in November for our new apartment—which is only 1-level, about 1100 sq ft—and it works half as well in only four months time. I am now having to go back over the same areas multiple times to get some of the dirt up, picking up pieces big enough to see the vacuum missed, and it won’t clean the whole apartment at one time, has to be recharged. Nothing happened to it. It worked better at first. I have bought nothing but sharks for almost two decades and this may be my last.
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, March 14, 2026
Hi Jenn,
Thank you for taking the time to leave a review on the Cordless Power Detect.
We're saddened to hear about the experience you have had with your vacuum, especially since it was working well at first and has now become difficult to rely on. We understand how frustrating it is to go back over the same areas and still not get the cleaning performance you expect. We recommend trying our troubleshooting steps, which can often help restore suction and improve run time. If you prefer, you can also contact our team directly so we can take a closer look and offer the right support for your situation. All applicable links are provided below for your convenience.
Self-Help Guide: https://support.sharkninja.com/article/IP3225-Series-Shark-POWERDETECT-Cordless-Vacuum---Troubleshooting-Guide
Contact Page: https://support.sharkninja.com/contact-us
Kind regards,
Shark Home
Thank you for taking the time to leave a review on the Cordless Power Detect.
We're saddened to hear about the experience you have had with your vacuum, especially since it was working well at first and has now become difficult to rely on. We understand how frustrating it is to go back over the same areas and still not get the cleaning performance you expect. We recommend trying our troubleshooting steps, which can often help restore suction and improve run time. If you prefer, you can also contact our team directly so we can take a closer look and offer the right support for your situation. All applicable links are provided below for your convenience.
Self-Help Guide: https://support.sharkninja.com/article/IP3225-Series-Shark-POWERDETECT-Cordless-Vacuum---Troubleshooting-Guide
Contact Page: https://support.sharkninja.com/contact-us
Kind regards,
Shark Home
Written by a customer while visiting sharkninja.com
Customer Rating
5
Great for pet hair
on March 12, 2026
Posted by: Ellen14
Gender:Female
I ordered this for my mom, who isn't a great online shopper. I've tried it out myself a few times though and it's really great. This is her second Shark vacuum - I encouraged her to go with a cordless model as she was complaining about having the issue of dust and hair being blown around by the motor on her older model (which has held up great to years of daily use) This cordless model is perfect, and the auto feature can be turned off or left on (if it's on it tries to take the corner of my rug lol) The emptying station is SO NICE, and it's simple to use.
Written by a customer while visiting sharkninja.com
Customer Rating
3
on March 11, 2026
Posted by: Val 1970
Gender:Female
I think I bought my about 8 mns ago I think they have upgraded since I bought mine it sure does look like it . Mine doesn’t have the suction like it should . I read reviews about it and now I wish I would have waited till they made a better one . I love shark i have like 4 sharks but im not to happy with the shark detect clean & empty.
I would recommend this to a friend!
Response from sharkninja.comBy SharkNinja, March 12, 2026
Hi Val,
Thank you for taking the time to share your experience with us. We appreciate your loyalty and are glad to hear you’ve enjoyed your Shark products over the years, though we’re sorry this system hasn’t met your expectations.
What you’re describing with the suction performance isn’t typical for the Cordless PowerDetect Clean & Empty System. It’s possible your unit may need a quick check, such as emptying the base, cleaning filters, or checking the brushroll, but we’d like to take a closer look to make sure everything is working the way it should.
Please reach out to us through our support page so we can help troubleshoot and explore options to get your vacuum performing properly:
https://support.sharkninja.com/contact-us
Thank you again for your feedback, we’re here to help however we can.
Warm regards,
Shark Home
Thank you for taking the time to share your experience with us. We appreciate your loyalty and are glad to hear you’ve enjoyed your Shark products over the years, though we’re sorry this system hasn’t met your expectations.
What you’re describing with the suction performance isn’t typical for the Cordless PowerDetect Clean & Empty System. It’s possible your unit may need a quick check, such as emptying the base, cleaning filters, or checking the brushroll, but we’d like to take a closer look to make sure everything is working the way it should.
Please reach out to us through our support page so we can help troubleshoot and explore options to get your vacuum performing properly:
https://support.sharkninja.com/contact-us
Thank you again for your feedback, we’re here to help however we can.
Warm regards,
Shark Home
Written by a customer while visiting sharkninja.com
Customer Rating
5
My new favorite product!
on March 8, 2026
Posted by: Traunya
Gender:Female
As usual Shark has exceed my expectation. I love the ease of this product. I have BNB's and it is very easy to take along. It does a great job at cleaning the hard floors as well as the rugs.
Written by a customer while visiting sharkninja.com
Customer Rating
4
on March 7, 2026
Posted by: No1special
I really like this vacuum. The reason for taking a star off is the inability to change the large bristle roller without replacing the whole head.
Written by a customer while visiting sharkninja.com
Customer Rating
1
It’s a waste of money
on March 6, 2026
Posted by: pumpkin21
from NY
Gender:Female
I wish I never bought this. I’ve had to replace the dust cup, and it’s not powerful at all, it dies quickly, and I have to end up using another vacuum after. I hate this vacuum so much.
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, March 10, 2026
Hi there,
Thank you for taking the time to leave your feedback with us.
We are truly sorry to hear about the experience you’ve had. Needing to replace the dust cup, dealing with low power, short run time, and still having to use another vacuum afterward is incredibly frustrating, and we completely understand your disappointment.
We looked into this further and can see that one of our agents has already assisted you, and we are happy to hear the issue has been resolved. If you need any additional support, please feel free to reach out to us using the link below and our team will be glad to help:
https://support.sharkninja.com/en-CA/contact-us
Kind regards,
Shark Home
Thank you for taking the time to leave your feedback with us.
We are truly sorry to hear about the experience you’ve had. Needing to replace the dust cup, dealing with low power, short run time, and still having to use another vacuum afterward is incredibly frustrating, and we completely understand your disappointment.
We looked into this further and can see that one of our agents has already assisted you, and we are happy to hear the issue has been resolved. If you need any additional support, please feel free to reach out to us using the link below and our team will be glad to help:
https://support.sharkninja.com/en-CA/contact-us
Kind regards,
Shark Home
Written by a customer while visiting sharkninja.com