Customer reviews from sharkninja.com
Shark - Refurbished Excellent - PowerDetect Clean & Empty Cordless Stick Vacuum & Auto-Empty System with Powerful Suction, Up to 70 min Runtime - Dark Gray
Average customer rating
4
(514 Reviews)
Rating breakdown 514 reviews
5 Stars
308
4 Stars
56
3 Stars
46
2 Stars
40
1 Star
64
68%of customers recommend this product.
(
165 out of
241)
Customer Reviews for Shark - Refurbished Excellent - PowerDetect Clean & Empty Cordless Stick Vacuum & Auto-Empty System with Powerful Suction, Up to 70 min Runtime - Dark Gray
Customer Rating
1
Poor design overheats constantly
on March 25, 2026
Posted by: MissMyDyson
from WI
Gender:Male
Had it for a few months. Overheats before it runs out of battery every time.
No, I would not recommend this to a friend.
Response from sharkninja.comBy Sharkninja, March 28, 2026
Hi there,
Thank you for sharing your experience with us. Dealing with repeated overheating after only a few months of use can be incredibly discouraging, and we understand how much that gets in the way of keeping up with your cleaning routine. We appreciate you taking the time to let us know what’s been happening, and your feedback is important to us.
To help troubleshoot the issue you’re experiencing, we recommend referring to our self‑help guide here:
https://support.sharkninja.com/en-CA/article/IP3000-Series-Shark-POWERDETECT-Cordless-Vacuum-Troubleshooting-Guide-ca
If the steps in the guide don’t resolve the problem, please follow the directions provided at the end of the guide so our team can continue assisting you directly.
Kind Regards,
Shark Home.
Thank you for sharing your experience with us. Dealing with repeated overheating after only a few months of use can be incredibly discouraging, and we understand how much that gets in the way of keeping up with your cleaning routine. We appreciate you taking the time to let us know what’s been happening, and your feedback is important to us.
To help troubleshoot the issue you’re experiencing, we recommend referring to our self‑help guide here:
https://support.sharkninja.com/en-CA/article/IP3000-Series-Shark-POWERDETECT-Cordless-Vacuum-Troubleshooting-Guide-ca
If the steps in the guide don’t resolve the problem, please follow the directions provided at the end of the guide so our team can continue assisting you directly.
Kind Regards,
Shark Home.
Written by a customer while visiting sharkninja.com
Customer Rating
2
Disappointed
on March 23, 2026
Posted by: AshArzt
from Colorado
Gender:Female
I was really happy the first week and now it’s been a little over a month and the last couple of weeks I’ve just hated it. It’s not sucking or if it is, I think it might be and then it’s spitting it back out in the back so then I turn around where I already vacuumed and there’s a bunch of crap on the floor again. And it has never sucked up along the baseboards like it claims. I love being cordless but other than that very disappointed bc I’ve loved shark vacuums for a long time
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, March 26, 2026
Hi there,
Thank you for taking the time to leave a review.
We’re devastated to hear that your vacuum’s performance has declined so quickly. We understand how frustrating it must be to vacuum an area only to see debris spit back out behind you. That’s definitely not the experience we want you to have. It's important to us that we help get this resolved so you can get back to the cordless convenience you enjoyed at the start. We’d like to take a closer look into what’s happening with your vacuum with some troubleshooting. Please use the link below to visit our support page.
https://support.sharkninja.com/global-search/IP3000
Kind regards,
Shark Home
Thank you for taking the time to leave a review.
We’re devastated to hear that your vacuum’s performance has declined so quickly. We understand how frustrating it must be to vacuum an area only to see debris spit back out behind you. That’s definitely not the experience we want you to have. It's important to us that we help get this resolved so you can get back to the cordless convenience you enjoyed at the start. We’d like to take a closer look into what’s happening with your vacuum with some troubleshooting. Please use the link below to visit our support page.
https://support.sharkninja.com/global-search/IP3000
Kind regards,
Shark Home
Written by a customer while visiting sharkninja.com
Customer Rating
4
Overall Good Buy
on March 23, 2026
Posted by: Christie’s
Gender:Female
Overall great buy!! The sweeper is too heavy and does not stand on own and would like to have attachments attached to main sweeper. Found myself going back to charging station to grab them but overall I love the sweeper.
Written by a customer while visiting sharkninja.com
Customer Rating
4
great features
on March 23, 2026
Posted by: erniebeth
from Michigan
Gender:Female
I upgraded from another Clean and Empty shark to this. This is so much better. The suction is wonderful and cleaned up my carpet and rugs that I had just cleaned with my other shark. I love the power detect system and the clean and empty because I hate cleaning the canisters. I also love that it goes in reverse as well . I'm glad I got this instead of other brands.
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
5
Love !
on March 22, 2026
Posted by: DCDrewes
Gender:Female
Love ! Easy to clean with, picks up on carpets and tile effortlessly, easy to dump/deposit, so far it’s better than my Dyson stick. And it’s light !!
Written by a customer while visiting sharkninja.com
Customer Rating
3
High hopes were had
on March 20, 2026
Posted by: Njb63077
from St. Louis, MO
Gender:Female
Having used my Shark for about 10 months now, I have opinions. I’m going to start with the good. I absolutely love the bin emptying process. It is the easiest I have ever experienced with any vacuum in my life. 5 stars for that. I oddly love the headlight. So weird. I never would have thought I would need that, but I love it. It is lightweight…almost too lightweight sometimes if that could be a thing. It almost seems like sometimes I’m lifting it off the floor when I shouldn’t be.
Now for the things I don’t love. The suction is not as great as I had hoped it would be. It is not sucking up kitty litter from a tile floor which I would think would be one of the easiest things in the world to do. It does not suck dirt from the sides as it claims to do. I have made sure there are no clogs. If I use it for more than 20 minutes, it seems to overheat and die. Sometimes a quick reset on the base fixes it, other times I just have to give up.
Overall, I would not purchase again, nor would I recommend it to a friend. I would give it 4 stars, but considering how expensive it is, I give it 3. I always go back to my first Shark navigator to compare my other Shark vacuums, and as much as I llove the cordless feature, I’m not sure it’s worth the price.
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, March 20, 2026
Hi there,
Thanks for taking the time to share such a thoughtful and detailed review of the Cordless PowerDetect. We truly appreciate your feedback and are glad to hear there are features you’ve been enjoying, like the easy emptying process, the headlight, and the lightweight design. We’re happy those elements have made cleaning more convenient for you.
We’re sorry to hear that the suction performance hasn’t met your expectations, especially with debris like kitty litter and edge cleaning. That’s definitely not the experience we want for our customers. We also understand how concerning it is to have the vacuum shut off during longer cleaning sessions. Overheating can sometimes happen when airflow is restricted, but since you’ve already checked for clogs, we’d like to take a closer look to help determine what might be causing this.
When you have a moment, please reach out to our support team so we can assist you directly:
https://support.sharkninja.com/contact-us
We appreciate your loyalty to Shark over the years and want to help ensure your vacuum performs the way you expect.
Sincerely,
Shark Home
Thanks for taking the time to share such a thoughtful and detailed review of the Cordless PowerDetect. We truly appreciate your feedback and are glad to hear there are features you’ve been enjoying, like the easy emptying process, the headlight, and the lightweight design. We’re happy those elements have made cleaning more convenient for you.
We’re sorry to hear that the suction performance hasn’t met your expectations, especially with debris like kitty litter and edge cleaning. That’s definitely not the experience we want for our customers. We also understand how concerning it is to have the vacuum shut off during longer cleaning sessions. Overheating can sometimes happen when airflow is restricted, but since you’ve already checked for clogs, we’d like to take a closer look to help determine what might be causing this.
When you have a moment, please reach out to our support team so we can assist you directly:
https://support.sharkninja.com/contact-us
We appreciate your loyalty to Shark over the years and want to help ensure your vacuum performs the way you expect.
Sincerely,
Shark Home
Written by a customer while visiting sharkninja.com
Customer Rating
5
One of the good ones!
on March 19, 2026
Posted by: tevren
Gender:Female
Really love all shark products! This vacuum is great. Easy to set up and use. My favorite feature is the self-emptying feature. Alway assured a good clean with any use.
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
1
Nice design, horrible battery life
on March 18, 2026
Posted by: KennyC
from New York
Gender:Male
We choose this vacuum for the design, attachments,battery powered and cleaning container. First few times using the battery life was good (definitley not great), lasted maybe 25-30 minutes. After the first month the battery life is horrible. It last for 10 minutes the most before the battery needs to be charged. If you need a vacuum to do a spot clean here and there this is a decent design (if it was 1/4 of the price). If you want to vacuum the whole room I would suggest looking elsewhere. For the price of this vacuum the battery should last a lot longer then that. As a spot cleaner I would recommend it if it was cheaper but definitley cannot recommend it for a whole room. Stick to corded or find a vacuum with better battery life.
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, March 18, 2026
Hi Kenny,
Thank you for taking the time to share your experience with the Cordless PowerDetect vacuum. We’re heartbroken to hear that the runtime hasn’t matched your expectations, especially after the first month of use. For clarity, this unit offers different runtimes depending on the cleaning mode selected. ECO mode can provide approximately 70 minutes of cleaning time, Standard mode typically runs for about 25 to 40 minutes, Detect mode varies depending on the floor type, and Boost mode offers around 10 to 12 minutes. If your unit is consistently dropping to around 10 minutes outside of Boost mode, this may indicate an issue with the battery or something else affecting performance.
We’d love the opportunity to look into this further and help find the best solution for you. You can reach our team directly through our contact page here:
https://support.sharkninja.com/en-CA/contact-us
You can also review helpful steps in our troubleshooting guide for this model here:
https://support.sharkninja.com/en-CA/article/IP3000-Series-Shark-POWERDETECT-Cordless-Vacuum-Troubleshooting-Guide-ca
Kind regards,
Shark Home
Thank you for taking the time to share your experience with the Cordless PowerDetect vacuum. We’re heartbroken to hear that the runtime hasn’t matched your expectations, especially after the first month of use. For clarity, this unit offers different runtimes depending on the cleaning mode selected. ECO mode can provide approximately 70 minutes of cleaning time, Standard mode typically runs for about 25 to 40 minutes, Detect mode varies depending on the floor type, and Boost mode offers around 10 to 12 minutes. If your unit is consistently dropping to around 10 minutes outside of Boost mode, this may indicate an issue with the battery or something else affecting performance.
We’d love the opportunity to look into this further and help find the best solution for you. You can reach our team directly through our contact page here:
https://support.sharkninja.com/en-CA/contact-us
You can also review helpful steps in our troubleshooting guide for this model here:
https://support.sharkninja.com/en-CA/article/IP3000-Series-Shark-POWERDETECT-Cordless-Vacuum-Troubleshooting-Guide-ca
Kind regards,
Shark Home
Written by a customer while visiting sharkninja.com